Conflict Management Consultancy

Maybo offers a complete service on all aspects of dealing with conflict and can guide you through the possible solutions that might suit your organisation

Review and guidance

In many cases the solutions start with a review of where and when the problems are arising and the underlying causes. The Maybo review will help ensure that limited resources are used effectively in tackling conflict and violence.

The workplace conflict "healthcheck" can examine organisational policy and service delivery. At a job-specific level it will establish the specific needs relating to the roles and tasks performed, identifying risk control measures.

Armed with information and evidence on incidents, current practices and risk assessments Maybo can advise on safer practices, policies, layout and design and incident and post incident procedures. In many cases training staff will also be necessary. The content and level of training will be established with a training needs analysis.

Full Review 

Violence is a complex risk to manage and a strategy needs to be developed that tackles it on all possible fronts. Maybo is at the cutting edge of violence risk management and has helped shape standards and good practice across several sectors.

We can help you with your policy, risk assessment, control measures and incident and post incident management. You will receive the best violence risk management expertise in the UK as we draw on our extensive problem solving experience with a diverse range of employers and agencies.

A full review of work related violence that examines the nature and extent of the risks and underlying causes will then inform strategy and identify practical, cost effective solutions. This process is a start point for some and a health check for others seeking to refine their policy and strategy. Changes may be made to working practices, layout and design and incident and post incident procedures.

Each review is tailored to meet your specific needs. It is clearly scoped and with agreed deliverables. It can conclude with a management report and recommendations or the design of specific tools. The Maybo consultancy service is simple to engage and charged on a day rate.

We always take time to sit down with key stakeholders following any review to help them explore our findings and support them on the way forward as change and transition is often the hardest task.

Focused reviews and problem solving

Instead of a full departmental or organisational review our specialists can target specific areas of concern such as high-risk jobs roles or activities. We can help organisations address staff concerns and provide a balanced, objective approach to emotive issues such as protective equipment. Our specialists can advise on specifics such as violence risk assessment, reporting systems and risk registers.

Creating management tools

Maybo has the ability to work with an organisation in the design and development of management tools and learning resources that contribute to a safer environment. Although the principles of violence risk management cross boundaries, every organisation has a 'unique DNA'  and Maybo helps design resources that fully embrace and integrate with the culture, goals, systems and values of the organisation. This makes change possible and is key to a sustainable organisational strategy.

Training needs analysis

Training is one of the most significant and expensive control measures within a violence strategy. We can help you examine the risks and identify training that responds to the specific risks for particular roles. This analysis can reduce expenditure as it focuses resources on the priority areas and avoids 'sheep dip training', looking instead at the best method of delivering learning.

Face to face training may not be necessary for many staff and workplace learning and coaching can be highly effective. Maybo has unparalleled experience in designing the right blend of learning methods for the organisation. The work is typically underpinned by a written analysis.

We make sure that training is designed and delivered to suit the needs of the staff, service users and the organisation. Maybo has pioneered scenario-based training in conflict management and the TNA identifies real scenarios encountered by staff that can be incorporated into the learning/training programme.

Evaluation

When you spend money on workplace violence measures you need to know whether they have brought improvements. Maybo prefers to build monitoring and measurement at the design stage, whether in relation to policy or training. Employers need to be confident that their efforts to reduce risk are effective, especially where so much is at stake for staff and customers/service users and the organisation.

Also the web based Learning and Resource Centre has powerful evaluation tools that assess staff perceptions of risk and the workplace effectiveness of training and other controls. This allows professional management reports to be drawn down at any time by our clients.