Advice on conflict management strategy
Workplace violence definition
The Health and Safety Executive defines workplace violence as:
Any incident in which a person is abused, threatened or assaulted in circumstances relating to their work
Understand the issues
Before developing a response to violence you will need a clear understanding of the extent and nature of the problem. A specific review of violence will achieve this by assessing the risks within each job role and area of work, and examining both local and corporate responses.
The review will highlight areas of need and make recommendations for both management and front line staff. This will allow a comprehensive and informed strategy to be developed and policy prepared.
Free advice available from Maybo
The following are all available by emailing the Maybo office
Useful references for reducing conflict in healthcare
Over 30 research references providing an overview of key research and cases surrounding violence reduction and restraint related risks in adult and childrens services.
Tips for retailers on handling crowds and shoppers
Some tips on avoiding conflict in busy shopping or party enviornments.
Violent warning markers on personal data
This guidance explains how and when "violent markers" can be put against the record of an individual in order to protect staff, yet maintain compliance with data protection and human rights legislation.
Quick violence risk assessment
This short questionaire looks at common risks and asks you to grade your organisation's performance.
Lone worker tips
These tips are intended to help front line staff to further reduce the risk of becoming victims of violence and other crime. Much of this is common sense, unfortunately it is not common practice.
Do we issue protective personal equipment?
The decision on issuing protective stab vests is a difficult decision for employers. The issues are complicated and rational deliberations are often clouded by fear and anxiety. This article helps take a rational look at the issues.
Manager safety checklist
Over 80 questions to ask when looking at prevention, response and support for improving conflict management
Training needs analysis from study on retail outlets
Valuable researched information for those working in security and retail
Licensed retail PI guidance
Summary of information published by the BII in June 2007
Tips on writing a violence policy
Advice on the key principles to include involving stakeholders
Work related violence brief checklist
A short questionnaire that can be completed in two minutes looking at key areas that need to be addressed
If you would like any of the above please email tamara@maybo.com giving your contact details and job title.
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