Maybo Newsletter 

Welcome to Maybo's tenth e-newsletter.

June has certainly been the month of the survey which shows that assaults on staff is an ever –growing problem. We bring you some of the main reports.

City & Guilds survey of 2000 employees  
This showed assaults on customer-facing staff have rocketed in the last two years, as angry Britons vent their anger and frustration.  
Struggling to cope with the pressures of everyday life, more people than ever are resorting to physical and verbal attacks on others, with tickets inspectors, paramedics, nurses, hospitality, security and other customer-facing staff taking the brunt.

Research carried out by City & Guilds to support the demand for conflict management training as part of a long term solution to workplace conflict, reveals that more than a third (37 per cent) of Britons have been verbally abused whilst at work. One in six (16 per cent) have been threatened and a further seven per cent have been physically abused by a member of the public.

Patients and staff in fear on mental health wards  
Three-quarters of nurses on mental health wards in England and Wales have been attacked or threatened by patients

Violent students terrify university staff  
The shocking extent to which university staff face violence, intimidation and harassment at the hands of students is revealed following an investigation by The Times Higher.

University support staff face abuse  
Non teaching staff in higher education are not only the lowest paid in the public sector - they face shocking levels of abuse from managers, colleagues and students. And some 20% have suffered some form of violence, a new UNISON survey of members on the sector has revealed.

And North Glasgow NHS Trust makes strides to combat the statistics -  
Glasgow health staff gain national award success  
Glasgow healthcare staff gain conflict management certificate and skills to train

Excellence in conflict management to be rewarded  
Entries are wanted for security teams showing effective conflict management strategies

Legal case balance revisited -  
High hurdle for employees pursuing stress injury claims  
The case of Sutherland v Hatton shows employees have a significantly high hurdle to clear if they are to win a stress-related personal injury claim.

If you have any questions about any of these items or any other conflict management issue please phone Maybo on 0870 3661 220. Also we would appreciate feedback on our newsletters, email tamara  
Regards,  
The Maybo Team.  
www.maybo.com