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Maybo Newsletter |
Welcome to Maybo's eighth e-newsletter.
Maybo has gathered information from delegates on its courses to build up a national cross-sector picture of violence in the workplace. Results from this poll show that 80 per cent of delegates on training courses had experienced verbal abuse and 33 per cent suffered assaults at work.
The results demonstrated how work related verbal or physical abuse is a significant problem in many working environments. Across the groups 14 per cent of delegates were physically assaulted in the last year, and 69 per cent verbally abused in the last year.
The sectors covered by the poll included ambulance, health and social care, leisure, local authority, retail, security, public transport and voluntary. A repeat survey is planned to identify further trends.
City & Guilds level 2 certificate is now available
The first nationally recognised qualification in Conflict Management, accredited by the government is available from Maybo.
Conflict management training steps up a gear
In response to the overwhelming demand for the only national level 2 conflict management vocational qualification, more trainers can now become qualified to deliver this award.
In order to deliver the new City & Guilds Level 2 Certificate in Conflict Management (1884), trainers need to possess an accredited training qualification; show experience and understanding of the sectors covered and possess an accredited qualification in the delivery of conflict management training.
Whether in-house trainers, college tutors or external providers, Maybo has courses that provide the qualifications and expertise needed to operate in different sectors. On completion of the programme trainers will gain the City & Guilds Level 3 Certificate for Deliverers of Conflict Management Training (1886).
To find out more about the trainer training courses email training department
Other news over the past month
Fire fighters face intimidation and abuse
The Fire Brigades Union has called for “properly resourced, national strategy” to tackle the widespread and growing problem of attacks on fire fighters as it unveils new research showing that there are 40 attacks on UK fire and rescue crews every week.
Violence on healthcare staff remains high
More than a quarter of staff were abused or harassed by patients in the last year, according to the annual report of the Healthcare Commission.
Sentence for Hospital Trust following staff death
A south London mental hospital is to be sentenced at the Old Bailey next month for one of the most serious breaches of health and safety regulations in the 55-year history of the NHS.
London door staff given extended deadline to meet licence law
Security professionals in London have been granted an extension to the 11th April deadline to obtain an SIA licence.
Shopping is prime time to test tempers
Survey looking at what causes retail rage
New anti-noise team makes good start
Edinburgh City Council’s team of environment health officers (EHOs) had a "very successful" debut in their quest to clamp down on domestic disruption - responding to more than one complaint every hour.
If you have any questions about any of these items or any other conflict management issue please phone Maybo on 0870 3661 220. Also we would appreciate feedback on our newsletters, email tamara
Regards,
The Maybo Team.
www.maybo.com