Welcome to Maybo's sixth e-newsletter.

We hope the season of goodwill is living up to its name in your organization. Unfortuntately many jobs experience a “silly season” due to an excess of alcohol and stress (and that’s just the staff!). The emergency services are often at the sharp end with a rise in accidents, assaults and domestic disputes. In most cases this is directly related to alcohol consumption.

But the knock on effect of the festive spirit can increase verbal abuse and assaults on many workers including those in retail, hospitality and transport.

Crowds in bars, shops and stations provide additional safety concerns and need to be managed carefully to prevent conflict. For some ideas on crowd conflict strategies at Christmas click here.

Looking ahead
Maybo continues to be at the forefront of conflict management and is introducing a number of exciting new products and services in the New Year. This includes new City & Guilds qualifications and accredited programmes for a range of sectors covering, conflict management, physical intervention skills and trainer development.

We will be offering a wider range of learning resources and approaches to meet the needs of organisations with large and remote workforces.

Other news over the past month
Scottish Executive puts measures in place to reduce incidents in schools
A new Scottish Executive report reveals the increasing trend towards violence in schools.

Glasgow City Council offers help to reduce anti-social behaviour
Glasgow City Council has launched a range of services to help tackle antisocial behaviour and improve the lives of every citizen.

Classical solution get vandals on the run
East Riding District Council has reduced vandalism and intimidation by 80 % using classical music.

BTP backs union campaign to combat abuse of rail staff
British Transport Police has pledged its full support for the staff assaults campaign launched by the rail industry

All of us at Maybo wish you a happy and safe festive season and all the best for 2005

If you have any questions about any of these items or any other conflict management issue please phone Maybo on 0870 3661 220. Also we would appreciate feedback on our newsletters, email tamara@maybo.com

Regards,
The Maybo Team.
www.maybo.com

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