Welcome to Maybo's ninth e-newsletter.
Conflict management training is now becoming a core training need in many sectors. To help health and safety officers and training departments decide what approach to take, Maybo is providing a series of sector specific workshops, in partnership with City & Guilds.

The first of these in on 1st June 2005, from 10:30am – 3.00pm at The Resource Centre, 356 Holloway Road, London, N7. Tailored to local authority managers it will examine how effective conflict management strategies can help reduce absenteeism and give customer facing staff confidence to deal with conflict situations. Price is £25 per person, to include buffet lunch. To confirm your place asap, please contact Tamara Farrant, tamara@maybo.com or call 01580 881291

Other news over the past month.

Scottish emergency workers given better legal protection
A law protecting emergency workers from assaults has taken effect in Scotland. The Emergency Workers (Scotland) Act makes it a specific offence to assault, obstruct or hinder someone providing an emergency service.

Patients and staff in fear on mental health wards
Three-quarters of nurses on mental health wards in England and Wales have been attacked or threatened by patients who were often under the influence of alcohol or drugs, the government's health watchdog said yesterday.

Trust fined for poor practices that allowed tragedy
An NHS trust was fined £28,000 for a series of systematic failures which led to a psychiatric nurse being battered to death by a schizophrenic patient.

Japanese passengers taking revenge on train drivers
JAPANESE train drivers have taken to working in pairs after physical attacks and threats from passengers angry about last month's fatal train crash.

If you have any questions about any of these items or any other conflict management issue please phone Maybo on 0870 3661 220. Also we would appreciate feedback on our newsletters, email tamara
Regards,
The Maybo Team.
www.maybo.com

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