Welcome to Maybo's thirteenth e-newsletter.

There are many news items and national surveys that you might like to catch up with on the Maybo website.

As you will see the scope and understanding of conflict management is continuing to grow.

This is why Maybo is developing its range of services, starting with the consultancy service. If an organisation does not have a cohesive strategy for violence risk management, Maybo now offers a complete solution.

Maybo's consultancy support is tailored to your needs. We display the utmost sensitivity and integrity when working alongside your employees and service users and will respect your existing training and service providers. Our goal is to help you build upon and refine your strategy. In doing so we offer:

Full Strategic Review: This comprehensive review and report takes a holistic view at corporate policy and strategy and how this supports local needs.

Targeted problem solving: Focusing on issues within a specific service area, helping managers and teams understand and develop responses to their work-related aggression difficulties.

To find out more contact brian@maybo.com

Top news items this year….

Violence levels up in 2004/5
A full report on levels and trends in violence at work shows 2003/04 figures lowest ever, but then there was a large jump up in 2004/05

Compensation changes in pipeline
The Criminal Justice System is proposing to discontinue payments for work related violence, planning to rely on employers' improved strategies and insurance

Respect action plan requires more conflict management
Tony Blair on January 10 launched his flagship third-term social policy, the "respect action plan". The action plan suggests new powers to remove anti-social individuals from hospital A&E departments, and create a new offence of obstructing ambulance workers. Similar powers already exist in Scotland.

News in healthcare…
Hospital fined for inadequate control of violence risk
West Herts NHS Trust fined for inadequate measures to control the risk from violent and aggressive persons

SMS takes private prosecution to defend staff
A patient who attacked a nurse and security guard was ordered to pay them £1,600

Scottish nurses demand more protection
Nurses demand more protection from abusive patients.

Conflict training for a third of NHS staff by March 2006
Figures released by the NHS Security Management Service say that 252,000 staff will be trained by March 2006. Other stats show NHS staff are more confident

Nearly 3,000 health workers have been accused of neglect and abuse
Department of Health figures show more than 200 people a month were referred to a register set up to protect the elderly, mentally ill and people with learning disabilities.

£100,000 fine under Health and Safety at Work Act
Care home fined £100,000 for failing to protect residents from staff abuse

News in transport…
Violence on rail reaches new heights
An RMT survey in Wales shows high figures

News in security…
Security guard joins night buses
Night buses on trial in Portsmouth have had a security guard on board - provided by city centre licensed premises

News in education…
Teachers' survey shows most abuse on a Monday
NASUWT survey shows over a quarter of abuse on a Monday. The least is on a Friday.

If you have any questions about any of these items or any other conflict management issue please phone Maybo on 01580 881291. Also we would appreciate feedback on our newsletters, email tamara
Regards,
The Maybo Team.
www.maybo.com