Reducing assaults on bus drivers - fighting violence
Some bus companies are implementing reduction measures. Published in Coach and Bus Weekly, June 24, 2004


Conflict facilitators provide post-incident support
Shops at rail stations and motorways introduced conflict managment training for staff.


A major retailer making sure anti-conflict skills are used in the workplace
One retail group provides a dedicated personal safety and conflict management training programme to its security and loss prevention professionals.


Nando's - Creating a welcoming environment
Nando’s operates a chain of family restaurants based mainly in inner city areas and trains its restaurant managers how to be proactive in creating a safe and welcoming environment for staff and customers.


Cascading training through bar and retail outlets
Combining internal and external capability in terms of strategy, training, incident reporting and staff support


Train driver conflict training by booklet and video support
Train drivers are less at risk of violence than other on train staff, and can be offered a cost-effective guidance.


Meeting the needs of revenue protection and other staff
Using role specific and cross group training for different train staff jobs.


Parking attendants safer after Maybo training
Assaults on parking attendants down by 40% following Maybo training