Solutions to work related conflict and violence
 Maybo solutions cover the full range of risk reduction and training measures that might be in your violence reduction strategy
Risk reduction underpins the whole point of a conflict management strategy.
The key elements of risk reduction are:
- advice, guidance, and procedures aimed at safer working practices,
- equipment and design of the working environment,
- improved service delivery and reduction in triggers of violence,
- training and development in handling conflict and potentially violent situations.
Risk reduction identifies special areas of risk and provides role-specific reduction measures. A good example is the lone worker who, in addition to the generic measures, may need extra equipment (mobile phone, attack alarm), special working practices (scheduled 'call in' procedures) and special training (personal security and safety awareness, exit strategies etc.).
Training includes personal safety awareness and conflict management training, and an understanding of key aspects of the law. Where employees have to apprehend thieves or control physically violent individuals, they must be trained in the physical intervention skills relating to these tasks.
Maybo solutions for anti-violence strategies
Courses
- Personal safety and conflict resolution: lone worker, customer service, enforcement, telephone, security functions
- Physical intervention training: disengagement, holding, additional holding
- Managers and team leaders: prevention and management of conflict, post incident
Tutor training
Maybo trains the trainers and provides full programme and delivery support
 conflict resolution
SAFERcare targets the needs of staff and service users operating in health and care environments where, there is typically an ongoing relationship with service users
 conflict management
SAFERwork focuses on the personal safety of staff in all non-care roles such as service delivery, enforcement and customer care.
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