As this unprecedented situation unfolds, we are focused on three things:
- The health and welfare of our team and people participating in Maybo training
- Our ability to continue to support our clients, colleagues and suppliers in all scenarios
- Helping our clients plan a way forward for training as restrictions ease and to adapt to a new normal with the opportunities this brings
We have a continuity plan in place and we are confident we can ensure continued operational effectiveness. Our team are working from home and fully set up to do so. 60% of our certified training programmes are being delivered online.
For further information, please do not hesitate to contact us.
Online certified training for new starters and refreshers
With particular pressure on staff resources, any time for learning is going to be hard to find. The priority areas include:
- Training new starters
- Preparing the workforce for return to operations / delivering restricted service
- Maintaining critical knowledge and skills (refreshers)
There are a number of ways we can help organisations provide critical training including online inductions and refreshers, plus remote support to services with coaching and problem-solving.
Online learning provides a flexible option through one or a combination of the following:
eLearning: Our interactive and comprehensive eLearning courses provide a good theory baseline for new starters and a valuable refresher training for existing staff.
Virtual Classroom: Many of Maybo's certified programmes can be delivered in a virtual classroom led by a Maybo trainer. This comprises of a structured delivery with two-way audio and video interaction i.e. a more formal and robust approach than conventional webinar-based CPD.
We recommend a blended approach of eLearning for underpinning knowledge, followed by a shorter virtual classroom session to apply this learning and build understanding.
In some sectors, Maybo can offer full certification of theory-based (non-PI) training delivered through a combination of eLearning and virtual classroom inputs.
Training in higher-risk settings
The above options help with developing and refreshing knowledge and understanding but do not fully address the risks of staff being deployed in services that sometimes use physical interventions as a last resort in crisis situations. This includes specialist mental health and social care settings, which in the UK need to comply with Restraint Reduction Network (RRN) Training Standards and Guidance.
In the current (COVID-19) circumstances conventional in-person training requires compelling justification, yet may be necessary (with precautions) for new staff being placed in high-risk settings.
Knowledge-based training delivered wholly online via eLearning and Virtual Classrooms will not meet RRN and BILD ACT training and certification requirements, but it can help mitigate risks as part of our duty of care until full training resumes. Training in physical skills cannot be delivered to new starters online.
All learning undertaken during this crisis should be recorded so that it can be taken into consideration as prior learning when employers resume formally certified face to face training.
Training is just one element as risks can be further mitigated through risk assessed operational deployment with suitable control measures in place.
Guidance on the use of PPE in crisis situations where physical interventions are needed has been produced by the excellent National Association of Psychiatric Intensive Care Units.
Maintaining competencies and recertification of existing staff
In the current crisis, it is a matter for each organisation to decide training priorities and policy based on its assessment of risks and needs. The primary focus for many employers is ensuring new starters are trained as well as possible before being placed in higher-risk roles and settings.
As the crisis extends and existing staff fall due for refresher training, employers can help maintain knowledge and skills using a combination of eLearning, virtual classroom and local structured practice. Formal refresher training can then resume once safe to do so
Certified training that includes physical skills can only be delivered via conventional in-person training, skills can, however, be temporarily maintained through local structured practice
While structured practice need only involve small groups of staff who already work closely together, it still carries inherent risks of COVID:19 infection and therefore needs careful consideration and risk-based justification. It can offer a temporary option for maintaining competencies in higher-risk settings during the crisis, should formal refresher training courses be deemed too risky
If structured practice is to be undertaken, it should be run in a way that minimises risks of infection as far as possible in line with current Government COVID-19 Guidance. Maybo clients can obtain full Structured Practice Guidance from their Account Manager.
Our extensive online training and service-based resources, such as the personal safety planning tool enable certified trainers to continue to provide virtual support to services experiencing challenges. Maybo can provide guidance and support on any aspects of their use.
We appreciate that inhouse trainers may be re-deployed in the current circumstances, but wherever possible we will assist organisations in maintaining their knowledge and skills. This is important so that service-based trainers can provide coaching and structured practice in their own services to maintain staff skills. Trainers can also provide this support remotely to services via webinars.
Active trainers who are due recertification for physical intervention programmes during the COVID-19 crisis can apply for a temporary extension, subject to conditions.
Maybo has a continuity plan in place and we are confident we can ensure continued operational effectiveness.
- Our offices were closed on Friday 13th March with all employees working from home and fully set up to do so.
- We are able to remotely access all our systems and records within a secure online environment, able to operate our phone lines from any location and we have the capability to offer video appointments if necessary.
- We have measures in place to enable us to continue to send and receive letters and parcels via our usual office address on a regular basis.
- We are working closely with our suppliers to ensure their planning and precautions matches ours.
- We commit to providing full pay to employees who self-isolate or are unable to work for any reason associated with the coronavirus, including caring for or assisting family members.
- We are constantly monitoring the situation to ensure maximum resilience.