The spread of the COVID-19 coronavirus continues to dominate the news, with major implications for public health.

    Coronavirus Information

    COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.


    As this unprecedented situation unfolds, we are focused on two things:

    • The health and welfare of our team and people participating in Maybo training
    • Our ability to continue to support our clients, colleagues and suppliers in all scenarios. 

    We will continue to adapt our response and preparations based on guidance issued by the UK Government, the Health and Safety ExecutivePublic Health England, the National Health Service and the World Health Organisation

    For further information, please do not hesitate to contact us.

    Participation in Maybo training courses

    Participation is voluntary and each person should only participate in training if they are comfortable doing so. Every trainer and learner has the right to withdraw from training before or during any Maybo course.

    • In accordance with government guidance, people with coronavirus symptoms must not be present during a Maybo training course.
    • Maybo trainers are required to suspend training if at any time they judge that doing so would be in the best interests of the welfare of the group.
    • Maybo courses delivered by third-party organisations should follow the policy and guidance of the respective organisation. 


    Reducing risk during Maybo training

    At this time, some organisations have classified Maybo training as 'operationally critical' and require a minority of scheduled courses to continue to run. In such cases, the following measures should be taken to minimise exposure to course participants and those they come into contact with:

    • Participants should be notified in advance that they should not attend if they are displaying coronavirus symptoms.
    • On the day of the course, participants should be asked if they have any symptoms before entering the training environment.
    • If an individual displays symptoms during training, the trainer should notify the course organiser and await instruction. 
    • Training venues should be cleaned before and after each training event.
    • There must be facilities for all participants to wash their hands with soap and water or an alcohol-based hand rub before, during and after training, and doing so should be encouraged at regular intervals and available at all times.
    • Larger venues, smaller group sizes and good ventilation may help reduce the risk of transmission.
    • Travelling to and from courses on public transport should be avoided where possible.

    Where working in close proximity with others is an unavoidable part of a course, such as during the practice of physical skills, the following measures may reduce the risk of transmission:

    • Where possible, minimise the number of other people each person has contact with. For example, by ensuring participants maintain the same practice-partners throughout the training.
    • All participants should wash their hands before and after each practice session.
    • Use of face masks by some or all participants may help reduce the risk of transmission, however, it is important to follow the World Health Organisation's advice on when and how to use masks.

    Reducing face-to-face training time

    All Maybo programmes that do not involve physical skills have an accompanying eLearning course. Whilst eLearning is not a substitute for face-to-face training, a blended programme can reduce contact-learning time considerably while achieving the same outcomes.

    eLearning can also provide an effective baseline level of knowledge while an individual awaits a face-to-face training session, and can be deployed quickly throughout any organisation and accessed by people on their computers or mobile devices. Click here or contact the Maybo team for more information.


    Course postponements

    Most organisations are rescheduling courses and the Maybo team are working tirelessly to minimise the impact of postponements on all parties.

    Our cancellation policy will be applied on a normal basis so as to enable us to fulfil our obligations to our suppliers, which we readily commit to doing throughout the coronavirus pandemic, so please let us know at the earliest opportunity if a course booked directly with Maybo is likely to be rescheduled.

    We advise all organisations with courses scheduled for March and April 2020 to maintain regular communication with their Maybo Account Manager.



    Course postponements may lead to people being unable to maintain continuous Maybo certification. In the case of end-user certificates, employers should put suitable control measures in place in accordance with their organisational policies.

    External Trainers delivering Maybo training in their organisation will always be required to hold current (in-date) trainer certification. Trainers unable to attend a formal recertification event can apply for a short extension to their current certification by emailing Each request will be reviewed by a Senior Trainer. Where certain criteria are met, a temporary certificate can be purchased.

    Please do not hesitate to contact us for guidance or assistance.


    Operational resilience

    Maybo has a continuity plan in place and we are confident we can ensure continued operational effectiveness.

    • Our offices were closed from Friday 13th March with all employees working from home and fully set up to do so.
    • We are able to remotely access all our systems and records within a secure online environment, able to operate our phone lines from any location and we have the capability to offer video appointments if necessary.
    • We have measures in place to enable us to continue to send and receive letters and parcels via our usual office address on a regular basis.
    • We are working closely with our suppliers to ensure their planning and precautions matches ours.
    • We commit to providing full pay to employees who self-isolate or are unable to work for any reason associated with the coronavirus, including caring for or assisting family members.
    • We are constantly monitoring the situation to ensure maximum resilience. 


    Updated: 18 March 2020

    Contact us for further information