• Creating positive and safer services

    Certified Training for Adult Services

    Maybo’s industry-leading training provides adult services' staff with positive strategies to identify and respond to behaviours of concern

    Proven experience and expertise

    Maybo helps Adult Services to meet duty of care and regulatory requirements in a way that promotes positive values and behaviours. Our models and learning methods are consistent with the principles of positive behaviour support, focusing on primary and secondary strategies for preventing and de-escalating challenging situations. By building staff confidence and competence, quality of care and life can be improved and risks to staff and service users minimised.

    Maybo provides staff with positive strategies to identify and respond to a person's psychological and emotional needs, which may be an underlying cause of their actions. This gives staff the confidence to de-escalate and manage challenging behaviours that represent a risk to safety.

    Maybo was one of the first organisations to evidence compliance with the Restraint Reduction Network (RRN) Training Standards and we can offer training Certified by BILD ACT to Services that meet requirements. Our Trainer Training is also Accredited by City & Guilds.

    • BILD Association of Certified Training

      Maybo Training Services can deliver training Certified by BILD ACT as complying with the Restraint Reduction Network Training Standards to Services that meet certification requirements.

      Find out more

    • City & Guilds Accreditation

      Maybo training programmes have been accredited by City & Guilds since 2004

      Find out more

    • UKAS number: 10766

      Maybo Training Services can deliver training Certified by BILD ACT as complying with the Restraint Reduction Network Training Standards to Services that meet certification requirements.

      Find out more

    Certified Training for Adult Services

    Click on the boxes below to explore our training modules

    • All

    • eLearning

    • Classroom

    • Virtual Classroom

    • Train the Trainer

    eLearning

    Maybo's eLearning programmes utilise the latest learning technologies, realistic scenarios and interactive exercises to offer an engaging self-study learning experience.

    eLearning can play a valuable role within a blended learning strategy, underpinning the knowledge and reducing staff abstraction time, or in some instances as a complete solution. It also works well for induction and refresher training.

    To find out more or for volume purchases contact our team or visit our eLearning store for individual purchases.

    eLearning is also known as self-directed learning. It often precedes Classroom or Virtual Classroom training to provide a foundation of knowledge in advance - this is known as a blended approach.

    Classroom

    Maybo designs and delivers training to meet your requirements and can deliver direct to your staff wherever you need it. We take time to understand your training needs and the unique challenges and scenarios your colleagues face, to ensure our Classroom courses are highly relevant. Learners receive superb resources and certificates with a range of accreditation and qualification options.

    Classroom training can be combined with eLearning to form a blended learning strategy, underpinning the knowledge and reducing staff abstraction time.

    Classroom training is delivered by a trainer at an agreed venue. It is also sometimes called face-to-face or in-person training.

    Virtual Classroom

    Maybo designs and delivers Virtual Classroom training to meet your requirements.

    Virtual Classroom training enables staff to benefit from engaging team training with high-levels of participation delivered remotely by a skilled facilitator over video conferencing software including Zoom and MS Teams.

    Virtual Classroom training can also be combined powerfully with eLearning to form a blended learning strategy, with eLearning underpinning the knowledge and reducing staff abstraction time.

    Virtual Classroom training is live, participatory training delivered remotely by a trainer with video conferencing software.

    Train the Trainer

    Maybo offers a Train the Trainer model that equips experienced trainers to deliver Maybo's accredited training curricula within their own organisation.

    We run regular courses on a variety of subjects that include supporting people with complex needs, positive behaviour support, preventing conflict and behaviours of concern, safer approaches to de-escalation and conflict resolution, personal safety, assault avoidance and low arousal handling skills.

    To find out more contact our team.

    Trainers receive access to Maybo's online resource centre where they can find everything they need to deliver and certify Maybo training in-house.

    Adult Services – All

    • Promoting Human Rights & Reducing Restrictive Practices

      This module explores the principles of supporting a person's needs through a human rights approach. It develops learners' ability to take effective, person-centred measures to reduce restrictive practices that might be used intentionally or in some cases without realising they are restricting the person's liberty or autonomy.

      • Underpinning legislation, principles and definitions
      • Strategies to improve quality of life and reduce risk
      • Recognising restrictive practices
      • Ethical decision making

       This module is RRN Approved when part of a BILD ACT Certified Curriculum.

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Virtual Classroom Virtual Classroom
      • Train the Trainer Train the Trainer

    • Understanding Behaviour: A PBS Approach

      This module is designed for people providing care and support to people with learning disabilities or autism. It aims to develop their understanding of Positive Behaviour Support (PBS) and person-centred support.

      Principles of Positive Behaviour Support (PBS)

      • Understanding PBS
      • Principles of PBS
      • Three key areas of PBS

      Characteristics of Behaviour 

      • Behaviour considerations
      • Behaviours of concern
      • Effects of behaviours of concern

      Factors That Influence Behaviour

      • Factors that can influence behaviour
      • How inhibitors can influence behaviour

      Functions of a Person's Behaviour

      • Fast and slow triggers
      • Identifying the function of a person's behaviour

      This module is normally combined with the following Maybo modules to form a two-day PBS training programme:

      1. Promoting Human Rights and Reducing Restrictive Practices
      2. Understanding Behaviour: A PBS Approach (this module)
      3. Observing Behaviour to Inform PBS Plans and Strategies
      4. Implementing Person-Centred Active Support

       This module is RRN Approved when part of a BILD ACT Certified Curriculum.

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Virtual Classroom Virtual Classroom
      • Train the Trainer Train the Trainer

    • Understanding Behaviour

      This module explores how to provide person-centred support to people living with dementia.

      Principles of Person-Centred Support

      • Understanding person-centred support
      • Principles and values of person-centred support

      Characteristics of Behaviour 

      • Behaviour considerations
      • Behaviours of concern
      • Effects of behaviours of concern

      Factors That Influence Behaviour

      • Factors that can influence behaviour
      • How inhibitors can influence behaviour

      Functions of a Person's Behaviour

      • Fast and slow triggers
      • Identifying the function of a person's behaviour

      This module is RRN Approved when part of a BILD ACT Certified Curriculum.

      Delivery methods:

      • eLearning eLearning

    • Observing Behaviour to Inform PBS Plans and Strategies

      This module is designed for people providing care and support to children or adults with learning disabilities or autism. It will develop their ability to contribute to behaviour-informed positive behavioural support plans and strategies.

      • Observation, recording and reporting approaches
      • Actions to protect vulnerable people
      • Positive planning
      • Proactive and reactive strategies
      • Reinforcing behaviour in a PBS framework

      This module is normally combined with the following Maybo modules to form a two-day PBS training programme:

      1. Promoting Human Rights and Reducing Restrictive Practices
      2. Understanding Behaviour: A PBS Approach
      3. Observing Behaviour to Inform PBS Plans and Strategies (this module)
      4. Implementing Person-Centred Active Support

       This module is RRN Approved when part of a BILD ACT Certified Curriculum.

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Virtual Classroom Virtual Classroom
      • Train the Trainer Train the Trainer

    • Implementing Person Centred Active Support

      This module is designed for people providing care and support to people with learning / intellectual disabilities or autism. It aims to develop their ability to implement person-centred active support and PBS values.

      • Observation, recording and reporting approaches
      • Actions to protect vulnerable people
      • Positive planning
      • Proactive and reactive strategies
      • Reinforcing behaviour in a PBS framework

      This module is normally combined with the following Maybo modules to form a two-day PBS training programme:

      1. Promoting Human Rights and Reducing Restrictive Practices
      2. Understanding Behaviour: A PBS Approach
      3. Observing Behaviour to Inform PBS Plans and Strategies
      4. Implementing Person-Centred Active Support (this module)

      This module is RRN Approved when part of a BILD ACT Certified Curriculum.

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Virtual Classroom Virtual Classroom
      • Train the Trainer Train the Trainer

    • Positive Approaches to Behaviour

      Risks, Rights and Responsibilities

      • Behaviours of concern
      • Rights and responsibilities
      • Planning to reduce risks and vulnerabilities 

      Factors That Influence Behaviour

      • Common functions of behaviours of concern
      • Instinctive reactions to emotional or threatening situations
      • Potential triggers in self and others
      • Levels of escalation

      Positive Interactions and Choices

      • People's needs and expectations
      • Influencing positive outcomes
      • Overcoming barriers to communication

        This module is RRN Approved when part of a BILD ACT Certified Curriculum.

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Virtual Classroom Virtual Classroom
      • Train the Trainer Train the Trainer

    • Safer De‑escalation

      This module covers de-escalation strategies to alleviate a situation and achieve a positive and safer outcome.

      Dynamic Risk Assessment

      • Maybo SAFER model
      • Risk identification
      • Informed decision-making

      De-escalation Skills

      • Positive, non-aggressive approaches
      • Safer positioning and teamworking skills
      • Strategies to defuse, calm and resolve

      Personal Safety and Post-incident

      • Confronting behaviour
      • Heightened risk indicators
      • Exit strategies in higher-risk situations
      • Post-event impact and responsibilities

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Virtual Classroom Virtual Classroom
      • Train the Trainer Train the Trainer

    • Safer Lone Working

      This eLearning module explores the risks we may experience when working alone and the steps we can take to increase our personal safety.

      • Risks and vulnerabilities of lone working
      • Risk reduction measures we can take to prepare for working alone
      • Reducing risk when travelling alone
      • Reduce risk when arriving at a premises

       

      Delivery methods:

      • eLearning eLearning

    • Personal Safety and Disengagement

      This module provides additional practical strategies for disengaging and reducing the risk of assault.

      It is relevant for employees whose roles require them to engage with people whose behaviour can be unpredictable.

      Risks, Rights and Responsibilities

      • Defining defensive skills and interventions
      • Risks of using physical skills
      • Authority for the use of physical skills
      • Individual and team responsibilities 
      • The importance of secondary strategies to reduce the need for physical skills

      Defensive Personal Safety Skills to Avoid Assault and Disengage

      • Training and operational risks associated with the use of Maybo physical skills
      • Low arousal positioning and defensive skills to avoid assault and reduce risk
      • Low arousal skills to release from wrist and clothing grips
      • Contextual applications of Maybo disengagement skills

       This module is RRN Approved when part of a BILD ACT Certified Curriculum.

      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer

    • Redirection and Guiding

      This module provides additional low arousal redirection and guiding skills. 

      • Training and operational risks
      • Low arousal physical intervention skills to prompt or guide an individual
      • Low arousal physical intervention skills to re-direct an individual

       This module is RRN Approved when part of a BILD ACT Certified Curriculum.

      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer

    • Reducing Restraint Related Risks

      Any use of physical intervention, especially physical restraint, carries significant risk. This self-study eLearning course provides critical information to anyone in roles where physical intervention may lead to the application of physical restraint. 

      Combining evidence-based guidance on the medical risks and good practice methods to reduce risks in settings where restraint may be required to create and maintain safety. 

      • Why physical Intervention and restraint should only be used as a last resort
      • Why physical intervention and restraint pose risks to physical health and mental wellbeing
      • Commonly used terms relating to the use of force
      • Considerations when making a decision to use force
      • Alternatives to the use of physical intervention
      • Recognising and reducing the risks of harm in situations involving physical intervention or restraint
      • Factors that increase risks of harm during physical intervention
      • Key steps we can take to reduce risk of harm during physical intervention as part of our duty of care
      • 'Red Flags'
      • Key considerations following use of physical intervention

       

       

      Delivery methods:

      • eLearning eLearning

    • Safer Holding

      This module provides non-aggressive physical intervention skills for use as a last resort to prevent people coming to harm. It is relevant for employees whose roles require them to engage with people whose behaviour can be unpredictable and may need to be held.

      Recognising and Reducing Risk

      • Key risk factors of restrictive physical interventions
      • Individual and team responsibilities to reduce risk and respond to medical emergencies

      Holding and Escorting

      • Training and operational risks associated with non-pain compliant restrictive skills
      • Non-aggressive restrictive holding and escorting skills 
      • Structured exercises
      • Positioning and teamwork in transitions between skills

      Containing and Supporting

      • Reduce risk whilst containing a seated person
      • Teamwork skills to support a person to a seated position on the floor
      • De-escalation and re-engagement skills
      • Applications relevant to the role

      Some services and roles may require training in higher levels of intervention and equipment, which Maybo can provide subject to controls.

      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer

     View more

    • Key learnings were personal safety, planning, alternative strategies of intervention when there is a risk of harm.

      Marist 180- Youth Worker

    • The Maybo trainer was great, very engaging, everything went really well.

      London Borough of Enfield - Learning & Development Consultant

    • We receive a truly outstanding and professional level of service from Maybo. Using their training approach has made a difference to the care of our patients.

      The Huntercombe Group

    • The trainer was able to tailor this excellent training to be relevant to my job role. The course was enjoyable and engaging.

      South Lanarkshire Council - Delegate

    • We are very happy with the way the training was delivered. Both the trainers were very professional and everybody thought the training was very worthwhile.

      East Cambridgeshire District Council

    • Our staff team absolutely loved the training and found it to be the most useful and thought-provoking training they had ever been on. One person said ‘why did we not have this 30 years ago when I started?’.

      States of Jersey - Head of Service, Children, Young People, Education and Skills

    • Excellent training that was explained and demonstrated well. Safety when visiting people’s homes and skills to defuse situations. Met all of my requirements.

      City of Edinburgh - Delegate

    • Just would like to let you know the training provided by Maybo was excellent and that takes a lot for me to say that! Very good and well worth all staff attending.

      London Borough of Havering - Senior Practitioner, Adult Social Care Community Team

    • It has been a pleasure working with Maybo to coordinate St Mungo’s conflict management learning programme. This solution is ideal for staff and the pre and post support from Maybo is excellent.

      St Mungo's

    • The training met all our needs and the feedback from staff was universally excellent.

      Lewes District Council

    • We use Maybo eLearning as an introduction as this reduces the time spent away from the workplace and allows more time to be spent developing and practising practical skills.

      Cornwall Care

    • The training has given me the confidence and ability to go about my job more safely and without adversely affecting or hurting the feelings of our service users.

      Brent Council - Adult Social Care Team Member

    • Trainers are very experienced.

      Marist 180, Youth Worker

    • Maybo training has helped our colleagues spot early signs and trigger points where behaviour may become challenging, empowering them to address the situation before it escalates.

      Cornwall Care

    • Good, worthwhile and beneficial training to certain areas in my role and in my workplace. Trainer was engaging and had the whole group taking part.

      London Borough of Islington - Delegate

    • Well-delivered, excellent course, all relevant content, good pace, and a very knowledgeable and engaging tutor.

      Link Housing - Staff Member

    • We have used Maybo as our preferred supplier for Conflict Management training since 2009 and such a long partnership is evidence of the success of the workshops they deliver for us.

      Richmond Housing Partnership - HR Training Advisor

    • As parents running our own team of carers to look after our severely autistic son, Charlie, Maybo techniques offer our staff effective ways to both de-escalate Charlie’s outbursts and to restrain him safely if necessary. Everything we learnt was relevant and tailored to ours and Charlie’s needs.

      Parent

    • The MLP programme has revolutionised our conflict management and physical intervention training.

      CareTech Holdings

    • Working with Maybo has helped us to achieve our goal of providing our staff with high-quality training that works. The course facilitators are happy to create bespoke sessions and are excellent at pitching the content to different employee groups. We get excellent feedback from course delegates who also receive an accredited qualification after attending the sessions.

      St Mungo's

    • Maybo training is second to none and is delivered by professionals who understand the complexities involved in supporting people on the Autism Spectrum.

      Autism Jersey - Chief Operations Officer

    • We use all levels of Maybo training, including some bespoke courses that have been created by Maybo visiting our services to understand their unique ways of working in a person-centred way to enable positive outcomes for all.

      Turning Point

    • The feedback from eLearning was excellent....staff stated that it was nice to be refreshed on things that they do every day but often take for granted.

      London Borough of Ealing

    • As a newly qualified Maybo trainer, I am very much looking forward to getting started on training up our staff and can’t wait to attend my next Maybo trainer development course.

      Barnardos - Children's Services Manager

    • There was a significant reduction in the need to use physical interventions and staff and young people’s injuries are minimal, almost non- existent, as a result of using the Maybo techniques.

      CareTech Holdings

    • I was impressed by the trainer’s style and delivery, managing the “internal politics” very well. Maybo’s use of scenarios as a base to the training event is excellent. I have always had good feedback from staff in the past, but to personally see the training in action confirmed and reinforced their feedback.

      City of London - Manager

    • We now have a team of carers who are confident in their ability to handle our son's outbursts and violent behaviour with a safe and consistent approach which minimises any risk to both Charlie and those looking after him.

      Parent

    • My key learning was to step back and assess the situation to avoid situations escalating. It was very eye opening and gave me alternatives to use.

      Marist 180 - Youth Worker

    • The course facilitators are happy to create bespoke sessions and are excellent at pitching the content to different employee groups. We get excellent feedback from course delegates who also receive an accredited qualification after attending the sessions.

      Richmond Housing Partnership - HR Training Advisor

    • Having provided training for us for many years, we have found Maybo to be very professional. Maybo training gives you peace of mind that your staff will be safer.

      City of Westminster

    • All of the Maybo training is connected to the situations that we face at work. As a result, I feel safer and more confident I can support the people in our care.

      Turning Point - Learning Disability Carer

    • Maybo training is paced to meet the learning needs and styles of each and every course participant and there is a healthy balance between theory and practice.

      Autism Jersey - Chief Operations Officer

    • Maybo have continued to be supportive, collaborative and have added value in keeping our services a safe and positive place to be for staff and the people we support.

      Turning Point

    • Wealden District Council has worked with Maybo for many years now and the results have always been very successful. Starting with programmes on Lone Worker Safety, the work we do has extended into Telephone Violence, Face-to-Face Violence in the Office and Panic Alarm Response. I would have no hesitation in attesting to the quality of the work Maybo does for this Authority.

      Wealden District Council

    • I just wanted to take this opportunity to let the Maybo team know that this week’s training was a pleasure to attend. I have now had a few hours at home to process the experience and to reflect on what we accomplished. The guys were excellent tutors and made the whole week enjoyable as well as a superb learning experience.

      Jersey Hospice Care - Training Co-ordinator

    • Springboard would like to thank the Maybo team for delivering training to us. It was very useful, the feedback was very positive, and the trainer was excellent.

      PBS Mentor - Springboard Education

    • The assault avoidance trainer training was excellent. It is non aggressive, gentle, logical in its learning and applications.

      Manager, Aboriginal Family Support Services, Ceduna SA

    • I would have no hesitation in attesting to the quality of the work Maybo does for this Authority and can confirm that we look forward to our relationship with them continuing into the future.

      Wealden District Council

    • We at Autism Jersey have developed an excellent working relationship with Maybo. I would recommend Maybo to any organisation supporting people who have an Autistic Spectrum Condition.

      Autism Jersey - Chief Operations Officer

    • Maybo were fantastic, taking the time to talk to staff and managers to create a programme that works for that service.

      Turning Point

    • Regarding the introduction of the Safety Pod, everyone who has attended has seen how this will improve on the reduction of using floor restraints. We all feel this is a massive improvement in reducing risk to the service user, as well as staff, and can see how this is less invasive for the service user.

      Regional Trainer in Mental Health Service

    • More aware of strategies to support our clients- great session

      Support Worker - Branches Lifestyle

    • Maybo have supported Turning Point in creating a flexible, service user-focused training programme that enables us to support the people we work with in a safe environment.

      Turning Point

    • The relevance of the training to children being first and foremost was utmost in our minds when we commissioned this package for our teams. The language use and the way of thinking about impact and understanding has been amazing. There is a real buzz in our residential homes and people keep asking for more!

      States of Jersey - Head of Service, Children, Young People, Education and Skills

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