• Market-leading conflict management and physical intervention training for security and safety personnel

    Conflict Management and Physical Intervention Training for Security Teams

    For over 20 years Maybo has led the development of training competencies, qualifications and best practice within the security industry. Our comprehensive training programmes provide security staff with the skills to safely manage and respond to potentially violent situations.

    Maybo's market-leading conflict management and physical intervention training

    Private and in-house security teams operate across diverse roles and settings, each with unique needs, challenges and risks. Understanding and adapting to these differing situations is vital if training is to be relevant and stimulate change in behaviours. We help employers to assess the risks associated with the role and tasks performed and to identify the level of training required.

    Our physical intervention and event conflict incident response programmes deliver core regulatory requirements and additional modules for dealing with higher levels of violence risks.

    We provide tools to coach and refresh knowledge and skills in the workplace and as specialists in violence reduction, we offer reassurance through access to advice on policy, procedures and incident management.

    Operational staff gain the best-recognised training, certification and CPD pathways, helping them secure employment and in some of the most interesting roles.

    Our conflict management and violence reduction training aim to ensure that security teams and lone workers have the skills required to identify situations where their personal safety may be at risk and can use effective communication skills to help avoid, diffuse and resolve confrontational situations.

    Additional physical intervention and incident response training also helps to ensure that security personnel can respond appropriately to situations that carry heightened safety risks, although we believe that the majority of incidents can be avoided or defused before they escalate.

    Choose your sector

    • The online training has worked well. We’ve been able to reduce abstraction time for staff for direct training from two days to one.

      Debenhams - Operations Team

    • The training, certification and resources provided by Maybo are of the highest quality and will help ensure ISS, its employees and customers receive the best guidance and protection available.


    • We have seen a reduction in the number of reported physical assaults of 11% trust-wide so far and up to a 60% reduction in targeted wards.

      Brighton & Sussex University Hospital NHS Trust - Head of Security

    • Having provided training for us for many years, we have found Maybo to be very professional. Maybo training gives you peace of mind that your staff will be safer.

      City of Westminster

    • The instructor was highly informative and approachable at all times. They were also clear and concise and conducted the lesson at a safe standard at all times.

      G4S Security - Delegate

    • Very professional instructors with good background knowledge of the Ambulance Service. Always willing to suggest solutions to possible problems.

      South Central Ambulance Service

    • The level of service and attentiveness to client needs is unparalleled.


    • Excellent training session. Kept us all interested for the whole day. Would highly recommend.

      McDonald's Restaurants - Delegate

    • The course alerted managers to how sensitive management of people after a violent incident can reduce trauma symptoms and aid recovery.

      Mothercare - Profit Protection

    • Maybo's licensed programme gives us the control and flexibility we need to train our staff effectively.

      Surrey & Borders Partnership NHS Trust

    • Please pass on my thanks to both trainers. The training was exactly what we required for our Bridge Attendants and they all learnt a lot from it.

      Clifton Suspension Bridge - Bridgemaster

    Discover a training solution built around the needs of your security teams