Maybo's Safer Passenger Transport framework

The Train the Trainer course was enjoyable and the facilitator is skilled and engaging who made us feel confident, supported and prepared.

community-services

Maybo is a fun, engaging Train the Trainer course and the experiential learning focus makes it tailored to our department and individual experiences, which means it changes every time and is flexible to the target group.

community-services

The delegates, who were from a diverse range of Tate departments, each found it relevant to their areas and everyone I talked to reported gaining loads of new practical tools and increased confidence in communications.

leisure-and-hospitality

Everyone who attended yesterday’s session was absolutely full of praise for the course and the training, I have had excellent feedback on pretty much every aspect of the delivery and content. If we need any further training we will certainly be in immediate contact with Maybo.

leisure-and-hospitality

The Maybo courses give customer-facing staff workable tools to deal with difficult situations. Maybo Physical Intervention techniques are designed so that anyone irrespective of size, shape or gender can use them effectively. I have to give a special mention to the back office staff and trainers who have been exceptional with their ongoing support.

passenger-transport

The Maybo training is going very well, over 600 staff covered to date. We have seen a decrease in incidents and injuries since the introduction of the Maybo principles which is an excellent result.

passenger-transport

A very effective and interesting course. It made me more aware of emotional behaviour, how it can escalate and how to deal with it.

passenger-transport

Maybo are: responsive to our needs; invest in the development of their team; update their programme content with the latest thinking and provide real value for money. Coupled with the fact that they are all very personable and helpful I would recommend them as a respected supplier of consultancy and training services.

passenger-transport

The course facilitators are happy to create bespoke sessions and are excellent at pitching the content to different employee groups. We get excellent feedback from course delegates who also receive an accredited qualification after attending the sessions.

community-services

The feedback from eLearning was excellent....staff stated that it was nice to be refreshed on things that they do every day but often take for granted.

community-services

The trainer was able to tailor this excellent training to be relevant to my job role. The course was enjoyable and engaging.

community-services

I was impressed by the trainer’s style and delivery, managing the “internal politics” very well. Maybo’s use of scenarios as a base to the training event is excellent. I have always had good feedback from staff in the past, but to personally see the training in action confirmed and reinforced their feedback.

community-services

Just would like to let you know the training provided by Maybo was excellent and that takes a lot for me to say that! Very good and well worth all staff attending.

community-services

Excellent training that was explained and demonstrated well. Safety when visiting people’s homes and skills to defuse situations. Met all of my requirements.

community-services

Well-delivered, excellent course, all relevant content, good pace, and a very knowledgeable and engaging tutor.

community-services

We have used Maybo as our preferred supplier for Conflict Management training since 2009 and such a long partnership is evidence of the success of the workshops they deliver for us.

community-services

The Maybo trainer was great, very engaging, everything went really well.

community-services

I would have no hesitation in attesting to the quality of the work Maybo does for this Authority and can confirm that we look forward to our relationship with them continuing into the future.

community-services

Wealden District Council has worked with Maybo for many years now and the results have always been very successful. Starting with programmes on Lone Worker Safety, the work we do has extended into Telephone Violence, Face-to-Face Violence in the Office and Panic Alarm Response. I would have no hesitation in attesting to the quality of the work Maybo does for this Authority.

community-services

The training met all our needs and the feedback from staff was universally excellent.

community-services

Good, worthwhile and beneficial training to certain areas in my role and in my workplace. Trainer was engaging and had the whole group taking part.

community-services

We are very happy with the way the training was delivered. Both the trainers were very professional and everybody thought the training was very worthwhile.

community-services

The training has given me the confidence and ability to go about my job more safely and without adversely affecting or hurting the feelings of our service users.

community-services

The relevance of the training to children being first and foremost was utmost in our minds when we commissioned this package for our teams. The language use and the way of thinking about impact and understanding has been amazing. There is a real buzz in our residential homes and people keep asking for more!

social-care

Maybo training has changed the way we look at managing challenging behaviour and has led to some very positive results.

schools-and-education

The response from our teaching team has been very positive: all staff enjoyed the Maybo sessions and said that they had learned useful and practical skills. Teachers who had been through a variety of other trainings said that this was the best that they had attended.

schools-and-education

The most useful job-related course I have been on.

schools-and-education

Our team walked away with some new “tactics” so to speak on how to react and respond when situations arise. It was great that the Trainer was able to apply the strategies and training in relation to our day to day encounters. It was easy to relate to, with various real life examples and scenarios.

schools-and-education

Maybo’s ‘Open Palms’ non-verbal communication signal has made a real difference in the way our staff are managing difficult situations.

schools-and-education

Before our Maybo training, the trend was to escort pupils demonstrating challenging behaviour to a less public place to deal with the issue, which often caused the negative behaviour to increase. Maybo's Open Palms approach gives a calming message that pupils will not be held or lead away and the incident is now more often calmed and dealt with without aggression.

schools-and-education

Our staff team absolutely loved the training and found it to be the most useful and thought-provoking training they had ever been on. One person said ‘why did we not have this 30 years ago when I started?’.

social-care

We now have a team of carers who are confident in their ability to handle our son's outbursts and violent behaviour with a safe and consistent approach which minimises any risk to both Charlie and those looking after him.

social-care

As a newly qualified Maybo trainer, I am very much looking forward to getting started on training up our staff and can’t wait to attend my next Maybo trainer development course.

social-care

All of the Maybo training is connected to the situations that we face at work. As a result, I feel safer and more confident I can support the people in our care.

social-care

We receive a truly outstanding and professional level of service from Maybo. Using their training approach has made a difference to the care of our patients.

social-care

Maybo training is paced to meet the learning needs and styles of each and every course participant and there is a healthy balance between theory and practice.

social-care

We use Maybo eLearning as an introduction as this reduces the time spent away from the workplace and allows more time to be spent developing and practising practical skills.

social-care

Key learnings were personal safety, planning, alternative strategies of intervention when there is a risk of harm.

social-care

We use all levels of Maybo training, including some bespoke courses that have been created by Maybo visiting our services to understand their unique ways of working in a person-centred way to enable positive outcomes for all.

social-care

Maybo have supported Turning Point in creating a flexible, service user-focused training programme that enables us to support the people we work with in a safe environment.

social-care

The MLP programme has revolutionised our conflict management and physical intervention training.

social-care

Maybo were fantastic, taking the time to talk to staff and managers to create a programme that works for that service.

social-care

Regarding the introduction of the Safety Pod, everyone who has attended has seen how this will improve on the reduction of using floor restraints. We all feel this is a massive improvement in reducing risk to the service user, as well as staff, and can see how this is less invasive for the service user.

social-care

Maybo training is second to none and is delivered by professionals who understand the complexities involved in supporting people on the Autism Spectrum.

social-care

Working with Maybo has helped us to achieve our goal of providing our staff with high-quality training that works. The course facilitators are happy to create bespoke sessions and are excellent at pitching the content to different employee groups. We get excellent feedback from course delegates who also receive an accredited qualification after attending the sessions.

community-services

Maybo training has helped our colleagues spot early signs and trigger points where behaviour may become challenging, empowering them to address the situation before it escalates.

social-care

More aware of strategies to support our clients- great session

social-care

I just wanted to take this opportunity to let the Maybo team know that this week’s training was a pleasure to attend. I have now had a few hours at home to process the experience and to reflect on what we accomplished. The guys were excellent tutors and made the whole week enjoyable as well as a superb learning experience.

healthcare

My key learning was to step back and assess the situation to avoid situations escalating. It was very eye opening and gave me alternatives to use.

social-care

We at Autism Jersey have developed an excellent working relationship with Maybo. I would recommend Maybo to any organisation supporting people who have an Autistic Spectrum Condition.

social-care

As parents running our own team of carers to look after our severely autistic son, Charlie, Maybo techniques offer our staff effective ways to both de-escalate Charlie’s outbursts and to restrain him safely if necessary. Everything we learnt was relevant and tailored to ours and Charlie’s needs.

social-care

Maybo have continued to be supportive, collaborative and have added value in keeping our services a safe and positive place to be for staff and the people we support.

social-care

The assault avoidance trainer training was excellent. It is non aggressive, gentle, logical in its learning and applications.

social-care

There was a significant reduction in the need to use physical interventions and staff and young people’s injuries are minimal, almost non- existent, as a result of using the Maybo techniques.

social-care

From the start Maybo has been great to work with. The course content and supporting tools are very easy to use and, as a new trainer, this has been fabulous.

social-care

Having provided training for us for many years, we have found Maybo to be very professional. Maybo training gives you peace of mind that your staff will be safer.

community-services

The instructor was highly informative and approachable at all times. They were also clear and concise and conducted the lesson at a safe standard at all times.

utilities-and-facilities

Please pass on my thanks to both trainers. The training was exactly what we required for our Bridge Attendants and they all learnt a lot from it.

leisure-and-hospitality

The level of service and attentiveness to client needs is unparalleled.

leisure-and-hospitality

The course alerted managers to how sensitive management of people after a violent incident can reduce trauma symptoms and aid recovery.

retail

Excellent training session. Kept us all interested for the whole day. Would highly recommend.

leisure-and-hospitality

The online training has worked well. We’ve been able to reduce abstraction time for staff for direct training from two days to one.

retail

The training, certification and resources provided by Maybo are of the highest quality and will help ensure ISS, its employees and customers receive the best guidance and protection available.

utilities-and-facilities

Maybo has great content relevant to hospital and health services. Experienced trainers were able to take-away some excellent strategies that can be delivered in such a way that feels comfortable and natural. The Maybo trainer was patient and informative and this was appreciated. Quality course/quality trainer.

healthcare

The Maybo Train the Trainer programme has enabled us to deliver Maybo’s excellent training to staff with our own trainers who have the knowledge and experience of the issues faced by the organisation. Staff in high-risk roles were given the confidence to deal safely with violent incidents.

healthcare

They have extensive demonstrated experience in the delivery of conflict resolution and assault avoidance training in the health care sector both in Australia, and around the world. It has a layered and blended approach. They provide a comprehensive training program to meet the needs of staff in different service areas, all are based on human rights.

healthcare

The training package was facilitated clearly, concisely and in an easy to understand way. The trainer was engaging and knowledgeable of the course content and catered for the diverse group of learners really well. The trainer kept us on track and encouraged everyone to engage and bring their own experiences. We all had a fabulous week.

healthcare

Maybo has worked closely with BSUH to develop and enhance the violence reduction training we deliver to frontline staff. The passion, knowledge, commitment and support to the Trust and more generally in developing effective evidence-based violence reduction programmes for healthcare settings, mark them out as an organisation the Trust is pleased to continue to work with.

healthcare

Springboard would like to thank the Maybo team for delivering training to us. It was very useful, the feedback was very positive, and the trainer was excellent.

schools-and-education

Very professional instructors with good background knowledge of the Ambulance Service. Always willing to suggest solutions to possible problems.

healthcare

May I say a big thank you for the Maybo violence and aggression course for the ITU nurses. I attended the course today and it was excellent. I think the staff would all agree that the knowledge and skills taught will be hugely beneficial, but in addition, it was a great team-building exercise too. I feel it is imperative that all our ITU nurses attend this course.

healthcare

Training was contemporaneous and provided contextually. Impressed with the overall content.

healthcare

Please make it known that the whole team had nothing but praise for the trainer and that even the “old hands” found it very stimulating as he raised issues in a very understandable way. May I comment that as a general rule, I have never known of any candidates coming away without having gained a lot from these refresher courses.

utilities-and-facilities

We have seen a reduction in the number of reported physical assaults of 11% trust-wide so far and up to a 60% reduction in targeted wards.

healthcare

The training design was based on a comprehensive Training Needs Analysis informed by a bespoke staff survey and review of incidents. It has been an incredibly thorough and risk/evidence-based approach. Evaluation of this training by security and clinical staff has been very positive.

healthcare

Very happy with Maybo content and back-up services. I like how the content is aimed at the majority of staff and not just high end situations. The session content and layout of the presentations are a big improvement on previous training packages.

healthcare

It has been a pleasure working with Maybo to coordinate St Mungo’s conflict management learning programme. This solution is ideal for staff and the pre and post support from Maybo is excellent.

community-services

We continue to be impressed by the quality of training which is all evidence-based.

Maybo's staff are not only extremely professional and knowledgeable but also friendly, making the training process smooth and effective.

I would definitely recommend Maybo as a training provider. The teaching was highly relevant, clear, enjoyable, informative and our team really benefited from it.