Award-winning training that creates long-lasting organisational change
Most conflict can be avoided or defused through good customer service and positive communication skills. However, personal safety risks are greater in environments where there is the possibility of theft, alcohol, anti-social behaviour and homelessness, which are often factors in disruptive and violent behaviour.
Our comprehensive training aims to ensure that your organisation has effective policies and controls in place to safeguard your staff and provide them with the awareness and skills that are required to prevent and manage challenging behaviours.
We provide flexible, cost-effective training that is based upon the different levels of risk and requirements of your colleagues. Our innovative risk reduction tools and workplace learning resources help to ensure that training is transferred into practice and meets regulatory requirements.
By working together, we aim to create long-lasting organisational change so that staff and customers can benefit from positive and safer environments.