• Maybo is a leader in conflict management training and workplace violence reduction for the retail sector

    Retail, Leisure & Hospitality

    Maybo sets the benchmark for violence reduction, conflict management and physical interventions training in the retail, hospitality and night-time economy sectors. Our comprehensive training supports the prevention and management of workplace conflict and violent behaviours, so that staff, security and customers can benefit from positive and safer outcomes.

    Award-winning training that creates long-lasting organisational change

    Most conflict can be avoided or defused through good customer service and positive communication skills. However, personal safety risks are greater in environments where there is the possibility of theft, alcohol, anti-social behaviour and homelessness, which are often factors in disruptive and violent behaviour. 

    Our comprehensive training aims to ensure that your organisation has effective policies and controls in place to safeguard your staff and provide them with the awareness and skills that are required to prevent and manage challenging behaviours.

    We provide flexible, cost-effective training that is based upon the different levels of risk and requirements of your colleagues. Our innovative risk reduction tools and workplace learning resources help to ensure that training is transferred into practice and meets regulatory requirements.

    By working together, we aim to create long-lasting organisational change so that staff and customers can benefit from positive and safer environments.

    Choose your sector

    • Excellent training session. Kept us all interested for the whole day. Would highly recommend.

      McDonald's Restaurants - Delegate

    • The level of service and attentiveness to client needs is unparalleled.


    • The online training has worked well. We’ve been able to reduce abstraction time for staff for direct training from two days to one.

      Debenhams - Operations Team

    • The delegates, who were from a diverse range of Tate departments, each found it relevant to their areas and everyone I talked to reported gaining loads of new practical tools and increased confidence in communications.

      Tate Modern - Production Manager

    • The course alerted managers to how sensitive management of people after a violent incident can reduce trauma symptoms and aid recovery.

      Mothercare - Profit Protection

    • Everyone who attended yesterday’s session was absolutely full of praise for the course and the training, I have had excellent feedback on pretty much every aspect of the delivery and content. If we need any further training we will certainly be in immediate contact with Maybo.

      Tate Modern - Production Manager

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