• Safer, everyday practical skills for managing both conflict and personal safety

    Ambulance Services

    Ambulance staff work in highly pressured environments, where anything can happen. Maybo’s industry-leading conflict management, physical intervention and risk reduction training equips staff with the skills to appropriately respond and manage challenging behaviours that may represent a risk to safety.

    Proven experience and expertise 

    Ambulance staff are on call for 24 hours a day and have to deal with highly pressured situations where their personal safety may be at risk.

    Maybo training provides ambulance staff with positive strategies to identify and respond to a patient’s physiological and emotional needs, so that they can confidently de-escalate and manage challenging behaviours with the aim of creating positive and safer outcomes.

    We also provide physical intervention and incident response training so that staff are prepared to respond to activities that carry heightened safety risks. This ensures that everyone gets the level of training they need for their specific role. 

    We have played an important role in developing guidance on preventing and managing clinical assaults within the NHS, as well as the use of physical interventions.

    Our physical skills are proven to be safe, gentle and low arousal when required as a last resort.

     

    Maybo Training Programmes

    Explore the range of training modules in our ambulance service curriculum below

    • eLearning

    • Classroom

    • Train the trainer

    • Blended learning

    • Positive Approaches to Behaviour: Ambulance

      This module provides paramedics with positive and proactive approaches to managing behaviours of concern based on respect for the individual.

      Risks, Rights and Responsibilities

      • Behaviours of concern
      • Rights and responsibilities
      • Planning to reduce risks and vulnerabilities 

      Factors That Influence Behaviour

      • Common functions of behaviours of concern
      • Instinctive reactions to emotional or threatening situations
      • Potential triggers in self and others
      • Levels of escalation

      Positive Interactions and Choices

      • People's needs and expectations
      • Influencing positive outcomes
      • Overcoming barriers to communication

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Train the trainer Train the trainer
      • Blended learning Blended learning
    • Safer De‑escalation: Ambulance

      This module introduces secondary responses to alleviate the situation and prevent distress or behaviours of concern from escalating.

      Dynamic Risk Assessment

      • Maybo SAFER model
      • Risk identification
      • Informed decision-making


      De-escalation Skills

      • Positive, non-aggressive approaches
      • Safer positioning and teamworking skills
      • Strategies to defuse, calm and resolve


      Personal Safety and Post-incident

      • Confronting behaviour
      • Heightened risk indicators
      • Exit strategies in higher-risk situations
      • Post-event impact and responsibilities

       

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Train the trainer Train the trainer
      • Blended learning Blended learning
    • Personal Safety and Disengagement: Ambulance

      This module provides additional practical strategies for reducing risks of assault and can include low level escorting and re-direction skills.

      It is relevant for employees whose roles require them to engage with people whose behaviour can be unpredictable.

      Risks, Rights and Responsibilities

      • Defining defensive skills and interventions
      • Risks of using physical skills
      • Authority for the use of physical skills
      • Individual and team responsibilities 
      • Secondary strategies to reduce the need for physical skills


      Defensive skills to avoid assault and disengage from grips

      • Training and operational risks associated with the use of Maybo physical skills
      • Low arousal positioning and defensive skills to avoid assault and reduce risk
      • Low arousal skills to release from wrist and clothing grips
      • Contextual applications of Maybo disengagement skills

       

      Delivery methods:

      • Classroom Classroom
      • Train the trainer Train the trainer
    • Please make it known that the whole team had nothing but praise for the trainer and that even the “old hands” found it very stimulating as he raised issues in a very understandable way. May I comment that as a general rule, I have never known of any candidates coming away without having gained a lot from these refresher courses.

      Medirest Services - Security Manager

    • We have seen a reduction in the number of reported physical assaults of 11% trust-wide so far and up to a 60% reduction in targeted wards.

      Brighton & Sussex University Hospital NHS Trust - Head of Security

    • The training design was based on a comprehensive Training Needs Analysis informed by a bespoke staff survey and review of incidents. It has been an incredibly thorough and risk/evidence-based approach. Evaluation of this training by security and clinical staff has been very positive.

      Brighton & Sussex University Hospital NHS Trust - Head of Security

    • The Maybo Train the Trainer programme has enabled us to deliver Maybo’s excellent training to staff with our own trainers who have the knowledge and experience of the issues faced by the organisation. Staff in high-risk roles were given the confidence to deal safely with violent incidents.

      NHS Greater Glasgow & Clyde

    • Maybo has worked closely with BSUH to develop and enhance the violence reduction training we deliver to frontline staff. The passion, knowledge, commitment and support to the Trust and more generally in developing effective evidence-based violence reduction programmes for healthcare settings, mark them out as an organisation the Trust is pleased to continue to work with.

      Brighton & Sussex University Hospital NHS Trust

    • Maybo's licensed programme gives us the control and flexibility we need to train our staff effectively.

      Surrey & Borders Partnership NHS Trust

    • It has been a pleasure working with Maybo to coordinate St Mungo’s conflict management learning programme. This solution is ideal for staff and the pre and post support from Maybo is excellent.

      St Mungo's

    • May I say a big thank you for the Maybo violence and aggression course for the ITU nurses. I attended the course today and it was excellent. I think the staff would all agree that the knowledge and skills taught will be hugely beneficial, but in addition, it was a great team-building exercise too. I feel it is imperative that all our ITU nurses attend this course.

      Ashford & St Peter's Hospital NHS Foundation Trust - ITU Nurse

    • Very professional instructors with good background knowledge of the Ambulance Service. Always willing to suggest solutions to possible problems.

      South Central Ambulance Service

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