• Understanding children and young people and developing positive approaches to their behaviour

    Certified Training for Children and Young People

    Professionals working within children’s services must be equipped with the skills to ensure the safety and wellbeing of colleagues and the people they support, in this sensitive and high-risk area. Our award-winning training helps care professionals to meet their duty of care and regulatory requirements, with the aim of creating positive and safer environments.

    Proven experience and expertise 

    Maybo’s learning methods are consistent with the principles of positive behaviour support, focusing on primary and secondary strategies for preventing and defusing behaviours of concern. This enables staff to:

    • Better understand a child's physiological and emotional needs
    • Improve their environment and relationships
    • Engage them in ways that reduce behaviours of concern
    • Reduce the need for restrictive practices

    Alongside proactive strategies to reduce behaviours of concern, we teach reactive strategies to safely de-escalate emotive situations.

    In some settings physical skills are occasionally needed to create safety and we can provide simple low arousal methods appropriate for use as a last resort with vulnerable children and young people.

    We are the preferred training partner for many respected care providers in the UK, Australia and New Zealand.

    Our training programmes are suitable for those supporting young people within children's services such as residential care, short break services, youth centres or educational settings and for children with additional needs. It can also be tailored for families and carers.

    Maybo was one of the first organisations to evidence compliance with the Restraint Reduction Network (RRN) Training Standards and we can offer training Certified by BILD ACT to Children's Services that meet requirements. Our Trainer Training is also Accredited by City & Guilds.

    • UKAS number: 10766

      Maybo Training Services can deliver training Certified by BILD ACT as complying with the Restraint Reduction Network Training Standards to Services that meet certification requirements.

      Find out more

    • City & Guilds Accreditation

      Maybo training programmes have been accredited by City & Guilds since 2004

      Find out more

    • BILD Association of Certified Training

      Maybo Training Services can deliver training Certified by BILD ACT as complying with the Restraint Reduction Network Training Standards to Services that meet certification requirements.

      Find out more

    Certified Training for Services Supporting Children and Young People

    Click on the boxes below to explore our training modules

    • All

    • Classroom

    • Train the Trainer

    • eLearning

    • Virtual Classroom

    Classroom

    Maybo designs and delivers training to meet your requirements and can deliver direct to your staff wherever you need it. We take time to understand your training needs and the unique challenges and scenarios your colleagues face, to ensure our Classroom courses are highly relevant. Learners receive superb resources and certificates with a range of accreditation and qualification options.

    Classroom training can be combined with eLearning to form a blended learning strategy, underpinning the knowledge and reducing staff abstraction time.

    Classroom training is delivered by a trainer at an agreed venue. It is also sometimes called face-to-face or in-person training.

    Train the Trainer

    Maybo offers a Train the Trainer model that equips experienced trainers to deliver Maybo's accredited training curricula within their own organisation.

    We run regular courses on a variety of subjects that include supporting people with complex needs, positive behaviour support, preventing conflict and behaviours of concern, safer approaches to de-escalation and conflict resolution, personal safety, assault avoidance and low arousal handling skills.

    To find out more contact our team.

    Trainers receive access to Maybo's online resource centre where they can find everything they need to deliver and certify Maybo training in-house.

    eLearning

    Maybo's eLearning programmes utilise the latest learning technologies, realistic scenarios and interactive exercises to offer an engaging self-study learning experience.

    eLearning can play a valuable role within a blended learning strategy, underpinning the knowledge and reducing staff abstraction time, or in some instances as a complete solution. It also works well for induction and refresher training.

    To find out more or for volume purchases contact our team or visit our eLearning store for individual purchases.

    eLearning is also known as self-directed learning. It often precedes Classroom or Virtual Classroom training to provide a foundation of knowledge in advance - this is known as a blended approach.

    Virtual Classroom

    Maybo designs and delivers Virtual Classroom training to meet your requirements.

    Virtual Classroom training enables staff to benefit from engaging team training with high-levels of participation delivered remotely by a skilled facilitator over video conferencing software including Zoom and MS Teams.

    Virtual Classroom training can also be combined powerfully with eLearning to form a blended learning strategy, with eLearning underpinning the knowledge and reducing staff abstraction time.

    Virtual Classroom training is live, participatory training delivered remotely by a trainer with video conferencing software.

    Children and Young People – All

    • Understanding Behaviour: Children and Young People

      Developed with our partners, Headsight Therapeutic Services, this programme provides an important foundation understanding of the developmental needs of children and yonug people. It is relevant to anyone providing care, education or support to children and young people with complex needs.

      We focus on the emotional and psychological development of the young mind:

      Developmental Needs of Children and Young people

      • Developmental needs of children and young people
      • Stages of child brain development
      • How adolescent brain development impacts behaviour

      Importance of Attachment Figures

      • Why attachment is central to healthy brain development
      • Role and importance of attachment figures
      • Attachment behaviours

      Impact of Trauma and Neglect

      • Defining trauma and neglect
      • Behaviours that may develop as a result of trauma/neglect

      Higher Risk Behaviours Common in Children and Young People

      • How and why children and young people may harm themselves
      • Why children and young people are at greater risk from drug and alcohol misuse
      • Risks associated with anti-social behaviour
      • Why children and young people may pose a risk to others

      Positive Approaches to Behaviours of Concern

      • Stages of a trauma-informed approach
      • Importance of and ways to create safety and consistency
      • Providing opportunities to access learning and development
      • Reconnecting to build positive and supportive relationships

       This module is RRN Approved when part of a BILD ACT Certified Curriculum.

      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer

    • Promoting Children's Rights and Reducing Restrictive Practices

      This module explores the principles of supporting a child or young person's needs through a human rights approach. It develops learners' ability to take effective, person-centred measures to reduce restrictive practices that might be used intentionally or in some cases without realising they are restricting the child's liberty or autonomy.

      • Underpinning legislation, principles and definitions
      • Strategies to improve quality of life and reduce risk
      • Recognising 'restrictive practices' and their impact on children and young people
      • Duty of care and ethical decision making
      • Dealing with suspected abuse

      This module is RRN Approved when part of a BILD ACT Certified Curriculum.

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Virtual Classroom Virtual Classroom
      • Train the Trainer Train the Trainer

    • Understanding Trauma and Trauma‑Informed Approaches

      Trauma can affect anyone. When a person lives with trauma their brain works differently and their behaviour changes, yet we as a society often respond in unhelpful ways.

      This comprehensive eLearning course seeks to bridge the gap between identifying and understanding trauma, and, responding with intelligence and compassion in a way that opens the door for recovery and a better way forward.

      Designed for people providing care and support to someone affected by trauma, four engaging and informative eLearning modules explore the fundamental concepts of trauma and how it affects the minds, emotions, lives and behaviours of people who experience it and those close to them.

      This comprehensive course provides a great starting point for those embarking on training and qualifications in trauma-informed approaches. It also provides a pragmatic, engaging and practical way for organisations to provide trauma-awareness training to their whole workforce.

      • Psychological trauma and its potential impact. 
      • Individual factors that can create resilience to trauma and the possible signs and symptoms of trauma.
      • Physiological and psychological effects of trauma.
      • Adopting a trauma-informed approach.

      Delivery methods:

      • eLearning eLearning

    • Understanding Behaviour: A PBS Approach

      This module is designed for people providing care and support to people with learning disabilities or autism. It aims to develop their understanding of Positive Behaviour Support (PBS) and person-centred support.

      Principles of Positive Behaviour Support (PBS)

      • Understanding PBS
      • Principles of PBS
      • Three key areas of PBS

      Characteristics of Behaviour 

      • Behaviour considerations
      • Behaviours of concern
      • Effects of behaviours of concern

      Factors That Influence Behaviour

      • Factors that can influence behaviour
      • How inhibitors can influence behaviour

      Functions of a Person's Behaviour

      • Fast and slow triggers
      • Identifying the function of a person's behaviour

      This module is normally combined with the following Maybo modules to form a two-day PBS training programme:

      1. Promoting Human Rights and Reducing Restrictive Practices
      2. Understanding Behaviour: A PBS Approach (this module)
      3. Observing Behaviour to Inform PBS Plans and Strategies
      4. Implementing Person-Centred Active Support

       This module is RRN Approved when part of a BILD ACT Certified Curriculum.

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Virtual Classroom Virtual Classroom
      • Train the Trainer Train the Trainer

    • Observing Behaviour to Inform PBS Plans and Strategies

      This module is designed for people providing care and support to children or adults with learning disabilities or autism. It will develop their ability to contribute to behaviour-informed positive behavioural support plans and strategies.

      • Observation, recording and reporting approaches
      • Actions to protect vulnerable people
      • Positive planning
      • Proactive and reactive strategies
      • Reinforcing behaviour in a PBS framework

      This module is normally combined with the following Maybo modules to form a two-day PBS training programme:

      1. Promoting Human Rights and Reducing Restrictive Practices
      2. Understanding Behaviour: A PBS Approach
      3. Observing Behaviour to Inform PBS Plans and Strategies (this module)
      4. Implementing Person-Centred Active Support

       This module is RRN Approved when part of a BILD ACT Certified Curriculum.

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Virtual Classroom Virtual Classroom
      • Train the Trainer Train the Trainer

    • Implementing Person Centred Active Support

      This module is designed for people providing care and support to people with learning / intellectual disabilities or autism. It aims to develop their ability to implement person-centred active support and PBS values.

      • Observation, recording and reporting approaches
      • Actions to protect vulnerable people
      • Positive planning
      • Proactive and reactive strategies
      • Reinforcing behaviour in a PBS framework

      This module is normally combined with the following Maybo modules to form a two-day PBS training programme:

      1. Promoting Human Rights and Reducing Restrictive Practices
      2. Understanding Behaviour: A PBS Approach
      3. Observing Behaviour to Inform PBS Plans and Strategies
      4. Implementing Person-Centred Active Support (this module)

      This module is RRN Approved when part of a BILD ACT Certified Curriculum.

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Virtual Classroom Virtual Classroom
      • Train the Trainer Train the Trainer

    • Positive Approaches to Behaviour

      RRN Approved

      This module provides positive and proactive approaches to managing behaviours of concern based on respect for the individual.

      Risks, Rights and Responsibilities

      • Behaviours of concern
      • Rights and responsibilities
      • Planning to reduce risks and vulnerabilities 


      Factors That Influence Behaviour

      • Common functions of behaviours of concern
      • Instinctive reactions to emotional or threatening situations
      • Potential triggers in self and others
      • Levels of escalation


      Positive Interactions and Choices

      • People's needs and expectations
      • Influencing positive outcomes
      • Overcoming barriers to communication 

       

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Virtual Classroom Virtual Classroom
      • Train the Trainer Train the Trainer

    • Safer De‑escalation

      This module covers person-centred de-escalation strategies to alleviate a situation and prevent distress or behaviours of concern from escalating.

      Dynamic Risk Assessment

      • Maybo SAFER model
      • Risk identification
      • Informed decision-making

      De-escalation Skills

      • Positive, non-aggressive approaches
      • Safer positioning and teamworking skills
      • Strategies to defuse, calm and resolve

      Personal Safety and Post-incident

      • Confronting behaviours
      • Heightened risk indicators
      • Exit strategies in higher-risk situations
      • Post-event impact and responsibilities

       This module is RRN Approved when part of a BILD ACT Certified Curriculum.

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Virtual Classroom Virtual Classroom
      • Train the Trainer Train the Trainer

    • Personal Safety and Guiding: Children

      This module provides practical strategies for reducing risk and maintaining safety. It can include low arousal guiding and re-direction skills and is relevant where behaviours can present risks of harm for a child and/or those that support and care for them.

      Risks, Rights and Responsibilities

      • Defining defensive skills and interventions
      • Risks of using physical skills
      • Authority for the use of physical skills
      • Individual and team responsibilities 
      • The importance of secondary strategies to reduce the need for physical skills

      Personal Safety Skills to Avoid Assault and Disengage

      • Training and operational risks associated with the use of Maybo physical skills
      • Low arousal positioning and defensive skills to avoid assault and reduce risk
      • Low arousal skills to release from wrist and clothing grips
      • Contextual applications of Maybo assault avoidance and disengagement skills

      Low Arousal Guiding and Redirecting Skills

      • Skills to prompt or guide a child
      • Skills to re-direct a child
      • Contextual applications of Maybo guiding and redirecting skills

      This module must be preceded by Maybo's Positive Approaches to Behaviour and Safer De-escalation modules. 

      This module is RRN Approved when part of a BILD ACT Certified Curriculum.

      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer

    • Personal Safety and Guiding: Children and Young People

      This module provides practical strategies for reducing risk and maintaining safety. It can include low arousal guiding and re-direction skills and is relevant where behaviours can present risks of harm for a child and/or those that support and care for them.

      Risks, Rights and Responsibilities

      • Defining defensive skills and interventions
      • Risks of using physical skills
      • Authority for the use of physical skills
      • Individual and team responsibilities 
      • The importance of secondary strategies to reduce the need for physical skills

      Personal Safety Skills to Avoid Assault and Disengage

      • Training and operational risks associated with the use of Maybo physical skills
      • Low arousal positioning and defensive skills to avoid assault and reduce risk
      • Low arousal skills to release from wrist and clothing grips
      • Contextual applications of Maybo assault avoidance and disengagement skills

      Low Arousal Guiding and Redirecting Skills

      • Skills to prompt or guide a child or young person
      • Skills to re-direct a child or young person
      • Contextual applications of Maybo guiding and redirecting skills

      This module must be preceded by Maybo's Positive Approaches to Behaviour and Safer De-escalation modules.

      This module is RRN Approved when part of a BILD ACT Certified Curriculum.

      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer

    • Safer Holding: Children

      This module provides non-aggressive physical intervention skills for use as a last resort to prevent harm. 

      Building on the skills and approaches in earlier modules, this module develops restrictive intervention skills for containing and holding children in both standing and seated scenarios when required as a last resort.

      Recognising and Reducing Risk

      • Key risk factors of restrictive physical interventions
      • Individual and team responsibilities to reduce risk and respond to medical emergencies

      Holding and Escorting

      • Training and operational risks associated with restrictive skills
      • Non-aggressive restrictive holding and escorting skills 
      • Structured exercises
      • Positioning and teamwork in transitions between skills

      Containment and Support

      • Reduce risk whilst containing a seated child
      • Teamwork skills to support a child to a seated position
      • De-escalation and re-engagement skills
      • Contextual applications of Maybo skills

      Training in the use of restrictive interventions must only be provided within the context of a commitment to the reduction of the use of all restrictive interventions and the provision of person-centred support.

      Some services and roles may require training in higher levels of intervention, which Maybo can provide subject to controls.

      This module is RRN Approved when part of a BILD ACT Certified Curriculum.

      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer

    • Safer Holding: Children and Young People

      This module provides non-aggressive physical intervention skills for use as a last resort to prevent people from coming to harm.

      Building on the skills and approaches in earlier modules, this module develops restrictive intervention skills for containing and holding children and young people in both standing and seated scenarios when required as a last resort.

      Recognising and Reducing Risk

      • Key risk factors of restrictive physical interventions
      • Individual and team responsibilities to reduce risk and respond to medical emergencies

      Holding and Escorting

      • Training and operational risks associated with restrictive skills
      • Non-aggressive restrictive holding and escorting skills 
      • Structured exercises
      • Positioning and teamwork in transitions between skills

      Containing and Supporting

      • Reduce risk whilst containing someone who is seated
      • Teamwork skills to support a child or young person to a seated position on the floor
      • De-escalation and re-engagement skills
      • Applications relevant to the role

      Training in the use of restrictive interventions must only be provided within the context of a commitment to the reduction of the use of all restrictive interventions and the provision of person-centred support.

      Some services and roles may require training in higher levels of intervention, which Maybo can provide subject to controls.

      This module is RRN Approved when part of a BILD ACT Certified Curriculum.

      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer

    • Safety Pod™

      Holding skills for use with the Safety Pod™

      Preparation and Use

      • Features and benefits of the Safety Pod™
      • Health and safety precautions
      • Preparing, using and storing the Safety Pod™

      Seated Holding Skills

      • Using Maybo’s seated wrap skills with the Safety Pod™ 
      • Using Maybo’s wrap reverse skills with the Safety Pod™

       This module is RRN Approved when part of a BILD ACT Certified Curriculum.

      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer

    • Reducing Restraint Related Risks

      Any use of physical intervention, especially physical restraint, carries significant risk. This self-study eLearning course provides critical information to anyone in roles where physical intervention may lead to the application of physical restraint. 

      Combining evidence-based guidance on the medical risks and good practice methods to reduce risks in settings where restraint may be required to create and maintain safety. 

      • Why physical Intervention and restraint should only be used as a last resort
      • Why physical intervention and restraint pose risks to physical health and mental wellbeing
      • Commonly used terms relating to the use of force
      • Considerations when making a decision to use force
      • Alternatives to the use of physical intervention
      • Recognising and reducing the risks of harm in situations involving physical intervention or restraint
      • Factors that increase risks of harm during physical intervention
      • Key steps we can take to reduce risk of harm during physical intervention as part of our duty of care
      • 'Red Flags'
      • Key considerations following use of physical intervention

       

       

      Delivery methods:

      • eLearning eLearning

     View more

    • Springboard would like to thank the Maybo team for delivering training to us. It was very useful, the feedback was very positive, and the trainer was excellent.

      PBS Mentor - Springboard Education

    • Maybo were fantastic, taking the time to talk to staff and managers to create a programme that works for that service.

      Turning Point

    • The assault avoidance trainer training was excellent. It is non aggressive, gentle, logical in its learning and applications.

      Manager, Aboriginal Family Support Services, Ceduna SA

    • As a newly qualified Maybo trainer, I am very much looking forward to getting started on training up our staff and can’t wait to attend my next Maybo trainer development course.

      Barnardos - Children's Services Manager

    • Maybo have supported Turning Point in creating a flexible, service user-focused training programme that enables us to support the people we work with in a safe environment.

      Turning Point

    • We use all levels of Maybo training, including some bespoke courses that have been created by Maybo visiting our services to understand their unique ways of working in a person-centred way to enable positive outcomes for all.

      Turning Point

    • We at Autism Jersey have developed an excellent working relationship with Maybo. I would recommend Maybo to any organisation supporting people who have an Autistic Spectrum Condition.

      Autism Jersey - Chief Operations Officer

    • Our team walked away with some new “tactics” so to speak on how to react and respond when situations arise. It was great that the Trainer was able to apply the strategies and training in relation to our day to day encounters. It was easy to relate to, with various real life examples and scenarios.

      University of South Australia, Facilities Management Unit.

    • The relevance of the training to children being first and foremost was utmost in our minds when we commissioned this package for our teams. The language use and the way of thinking about impact and understanding has been amazing. There is a real buzz in our residential homes and people keep asking for more!

      States of Jersey - Head of Service, Children, Young People, Education and Skills

    • There was a significant reduction in the need to use physical interventions and staff and young people’s injuries are minimal, almost non- existent, as a result of using the Maybo techniques.

      CareTech Holdings

    • We now have a team of carers who are confident in their ability to handle our son's outbursts and violent behaviour with a safe and consistent approach which minimises any risk to both Charlie and those looking after him.

      Parent

    • My key learning was to step back and assess the situation to avoid situations escalating. It was very eye opening and gave me alternatives to use.

      Marist 180 - Youth Worker

    • Maybo training is paced to meet the learning needs and styles of each and every course participant and there is a healthy balance between theory and practice.

      Autism Jersey - Chief Operations Officer

    • As parents running our own team of carers to look after our severely autistic son, Charlie, Maybo techniques offer our staff effective ways to both de-escalate Charlie’s outbursts and to restrain him safely if necessary. Everything we learnt was relevant and tailored to ours and Charlie’s needs.

      Parent

    • The most useful job-related course I have been on.

      University of Sussex - Staff Member

    • We receive a truly outstanding and professional level of service from Maybo. Using their training approach has made a difference to the care of our patients.

      The Huntercombe Group

    • Maybo training is second to none and is delivered by professionals who understand the complexities involved in supporting people on the Autism Spectrum.

      Autism Jersey - Chief Operations Officer

    • It has been a pleasure working with Maybo to coordinate St Mungo’s conflict management learning programme. This solution is ideal for staff and the pre and post support from Maybo is excellent.

      St Mungo's

    • Maybo’s ‘Open Palms’ non-verbal communication signal has made a real difference in the way our staff are managing difficult situations.

      Downs Park School

    • The response from our teaching team has been very positive: all staff enjoyed the Maybo sessions and said that they had learned useful and practical skills. Teachers who had been through a variety of other trainings said that this was the best that they had attended.

      Priory School - Deputy Headteacher

    • Key learnings were personal safety, planning, alternative strategies of intervention when there is a risk of harm.

      Marist 180- Youth Worker

    • Maybo training has changed the way we look at managing challenging behaviour and has led to some very positive results.

      Downs Park School

    • More aware of strategies to support our clients- great session

      Support Worker - Branches Lifestyle

    • The MLP programme has revolutionised our conflict management and physical intervention training.

      CareTech Holdings

    • We use Maybo eLearning as an introduction as this reduces the time spent away from the workplace and allows more time to be spent developing and practising practical skills.

      Cornwall Care

    • Maybo training has helped our colleagues spot early signs and trigger points where behaviour may become challenging, empowering them to address the situation before it escalates.

      Cornwall Care

    • All of the Maybo training is connected to the situations that we face at work. As a result, I feel safer and more confident I can support the people in our care.

      Turning Point - Learning Disability Carer

    • Our staff team absolutely loved the training and found it to be the most useful and thought-provoking training they had ever been on. One person said ‘why did we not have this 30 years ago when I started?’.

      States of Jersey - Head of Service, Children, Young People, Education and Skills

    • Before our Maybo training, the trend was to escort pupils demonstrating challenging behaviour to a less public place to deal with the issue, which often caused the negative behaviour to increase. Maybo's Open Palms approach gives a calming message that pupils will not be held or lead away and the incident is now more often calmed and dealt with without aggression.

      Downs Park School

    • Regarding the introduction of the Safety Pod, everyone who has attended has seen how this will improve on the reduction of using floor restraints. We all feel this is a massive improvement in reducing risk to the service user, as well as staff, and can see how this is less invasive for the service user.

      Regional Trainer in Mental Health Service

    • Trainers are very experienced.

      Marist 180, Youth Worker

    • Working with Maybo has helped us to achieve our goal of providing our staff with high-quality training that works. The course facilitators are happy to create bespoke sessions and are excellent at pitching the content to different employee groups. We get excellent feedback from course delegates who also receive an accredited qualification after attending the sessions.

      St Mungo's

    • I just wanted to take this opportunity to let the Maybo team know that this week’s training was a pleasure to attend. I have now had a few hours at home to process the experience and to reflect on what we accomplished. The guys were excellent tutors and made the whole week enjoyable as well as a superb learning experience.

      Jersey Hospice Care - Training Co-ordinator

    • Maybo have continued to be supportive, collaborative and have added value in keeping our services a safe and positive place to be for staff and the people we support.

      Turning Point

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