• Meeting needs and reducing distress

    Secondary Education

    Schools lie at the heart of nearly every community, yet significant numbers of teachers experience verbal abuse, threats or even physical assault. Our award-winning training aims to support the prevention and management of workplace conflict and violent behaviours, so that staff, pupils and parents can benefit from positive and safer learning environments.

    Proven experience and expertise

    Schools can become extremely high pressured, stressful environments, which can cause pupils, parents or even staff to act in an irrational manner. 

    If poorly managed, these minor incidents can quickly escalate into aggressive and challenging behaviour, which can represent a safety risk to staff and pupils, as well as potentially damaging the reputation of your school.

    Our comprehensive training aims to ensure that your organisation has effective policies and controls in place to safeguard your staff.

    We believe that most conflict can be avoided or defused through positive communication skills. Alongside these proactive strategies to reduce conflict and risk, we also teach reactive strategies to safely manage and de-escalate emotive and difficult situations that arise for staff whose role carries heightened safety risks and responsibilities.

    Our training also includes how best to support children with additional needs.


    Maybo Training Programmes

    Discover the modules in Maybo's primary school training curriculum

    • Classroom

    • Train the Trainer

    • eLearning

    • Virtual Classroom

    • Understanding Behaviour: Children and Young People

      RRN Approved

      Developed with our partners, Headsight Therapeutic Services, this programme provides an important foundation understanding of the developmental needs of children and yonug people. It is relevant to anyone providing care, education or support to children and young people with complex needs.

      We focus on the emotional and psychological development of the young mind:

      Developmental Needs of Children and Young people

      • Developmental needs of children and young people
      • Stages of child brain development
      • How adolescent brain development impacts behaviour

      Importance of Attachment Figures

      • Why attachment is central to healthy brain development
      • Role and importance of attachment figures
      • Attachment behaviours

      Impact of Trauma and Neglect

      • Defining trauma and neglect
      • Behaviours that may develop as a result of trauma/neglect

      Higher Risk Behaviours Common in Children and Young People

      • How and why children and young people may harm themselves
      • Why children and young people are at greater risk from drug and alcohol misuse
      • Risks associated with anti-social behaviour
      • Why children and young people may pose a risk to others

      Positive Approaches to Behaviours of Concern

      • Stages of a trauma-informed approach
      • Importance of and ways to create safety and consistency
      • Providing opportunities to access learning and development
      • Reconnecting to build positive and supportive relationships


      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer
    • Understanding Trauma and Trauma‑Informed Approaches

      Trauma can affect anyone. When a person lives with trauma their brain works differently and their behaviour changes, yet we as a society often respond in unhelpful ways.

      This comprehensive eLearning course seeks to bridge the gap between identifying and understanding trauma, and, responding with intelligence and compassion in a way that opens the door for recovery and a better way forward.

      Designed for people providing care and support to someone affected by trauma, four engaging and informative eLearning modules explore the fundamental concepts of trauma and how it affects the minds, emotions, lives and behaviours of people who experience it and those close to them.

      This comprehensive course provides a great starting point for those embarking on training and qualifications in trauma-informed approaches. It also provides a pragmatic, engaging and practical way for organisations to provide trauma-awareness training to their whole workforce.

      • Psychological trauma and its potential impact. 
      • Individual factors that can create resilience to trauma and the possible signs and symptoms of trauma.
      • Physiological and psychological effects of trauma.
      • Adopting a trauma-informed approach.



      Delivery methods:

      • eLearning eLearning
    • Promoting Children's Rights and Reducing Restrictive Practices

      RRN Approved

      This RRN Approved module explores the principles of supporting a child or young person's needs through a human rights approach. It develops learners' ability to take effective, person-centred measures to reduce restrictive practices that might be used intentionally or in some cases without realising they are restricting the child's liberty or autonomy.

      Underpinning legislation, principles and definitions
      Strategies to improve quality of life and reduce risk
      Recognising 'restrictive practices' and their impact on children and young people
      Duty of care and ethical decision making
      Dealing with suspected abuse


      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Virtual Classroom Virtual Classroom
      • Train the Trainer Train the Trainer
    • Positive Approaches to Behaviour

      RRN Approved

      This module provides positive and proactive approaches to managing behaviours of concern based on respect for the individual.

      Risks, Rights and Responsibilities

      • Behaviours of concern
      • Rights and responsibilities
      • Planning to reduce risks and vulnerabilities 

      Factors That Influence Behaviour

      • Common functions of behaviours of concern
      • Instinctive reactions to emotional or threatening situations
      • Potential triggers in self and others
      • Levels of escalation

      Positive Interactions and Choices

      • People's needs and expectations
      • Influencing positive outcomes
      • Overcoming barriers to communication 


      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Train the Trainer Train the Trainer
      • Virtual Classroom Virtual Classroom
    • Safer De‑escalation

      RRN Approved

      This module covers person-centred de-escalation strategies to alleviate a situation and prevent distress or behaviours of concern from escalating.

      Dynamic Risk Assessment

      • Maybo SAFER model
      • Risk identification
      • Informed decision-making

      De-escalation Skills

      • Positive, non-aggressive approaches
      • Safer positioning and teamworking skills
      • Strategies to defuse, calm and resolve

      Personal Safety and Post-incident

      • Confronting behaviours
      • Heightened risk indicators
      • Exit strategies in higher-risk situations
      • Post-event impact and responsibilities


      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer
      • eLearning eLearning
      • Virtual Classroom Virtual Classroom
    • Personal Safety and Guiding: Children and Young People

      RRN Approved

      This module provides practical strategies for reducing risk and maintaining safety. It can include low arousal guiding and re-direction skills and is relevant where behaviours can present risks of harm for a child and/or those that support and care for them.

      Risks, Rights and Responsibilities

      • Defining defensive skills and interventions
      • Risks of using physical skills
      • Authority for the use of physical skills
      • Individual and team responsibilities 
      • The importance of secondary strategies to reduce the need for physical skills

      Personal Safety Skills to Avoid Assault and Disengage

      • Training and operational risks associated with the use of Maybo physical skills
      • Low arousal positioning and defensive skills to avoid assault and reduce risk
      • Low arousal skills to release from wrist and clothing grips
      • Contextual applications of Maybo assault avoidance and disengagement skills

      Low Arousal Guiding and Redirecting Skills

      • Skills to prompt or guide a child or young person
      • Skills to re-direct a child or young person
      • Contextual applications of Maybo guiding and redirecting skills

      This module must be preceded by Maybo's Positive Approaches to Behaviour and Safer De-escalation modules. 


      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer
    • Safer Holding: Children and Young People

      RRN Approved

      This Bild ACT Certified module provides non-aggressive physical intervention skills for use as a last resort to prevent people from coming to harm.

      Building on the skills and approaches in earlier modules, this module develops restrictive intervention skills for containing and holding children and young people in both standing and seated scenarios when required as a last resort.

      Recognising and Reducing Risk

      • Key risk factors of restrictive physical interventions
      • Individual and team responsibilities to reduce risk and respond to medical emergencies

      Holding and Escorting

      • Training and operational risks associated with restrictive skills
      • Non-aggressive restrictive holding and escorting skills 
      • Structured exercises
      • Positioning and teamwork in transitions between skills

      Containing and Supporting

      • Reduce risk whilst containing someone who is seated
      • Teamwork skills to support a child or young person to a seated position on the floor
      • De-escalation and re-engagement skills
      • Applications relevant to the role

      Training in the use of restrictive interventions must only be provided within the context of a commitment to the reduction of the use of all restrictive interventions and the provision of person-centred support.

      Some services and roles may require training in higher levels of intervention, which Maybo can provide subject to controls.

      See Standard 2.8 of the RRN Training Standards for further guidance on providing staff with restrictive intervention training. 


      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer

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    • The most useful job-related course I have been on.

      University of Sussex - Staff Member

    • The response from our teaching team has been very positive: all staff enjoyed the Maybo sessions and said that they had learned useful and practical skills. Teachers who had been through a variety of other trainings said that this was the best that they had attended.

      Priory School - Deputy Headteacher

    • Our team walked away with some new “tactics” so to speak on how to react and respond when situations arise. It was great that the Trainer was able to apply the strategies and training in relation to our day to day encounters. It was easy to relate to, with various real life examples and scenarios.

      University of South Australia, Facilities Management Unit.

    • Maybo’s ‘Open Palms’ non-verbal communication signal has made a real difference in the way our staff are managing difficult situations.

      Downs Park School

    • Maybo training has changed the way we look at managing challenging behaviour and has led to some very positive results.

      Downs Park School

    • Our staff team absolutely loved the training and found it to be the most useful and thought-provoking training they had ever been on. One person said ‘why did we not have this 30 years ago when I started?’.

      States of Jersey - Head of Service, Children, Young People, Education and Skills

    • Springboard would like to thank the Maybo team for delivering training to us. It was very useful, the feedback was very positive, and the trainer was excellent.

      PBS Mentor - Springboard Education

    • Before our Maybo training, the trend was to escort pupils demonstrating challenging behaviour to a less public place to deal with the issue, which often caused the negative behaviour to increase. Maybo's Open Palms approach gives a calming message that pupils will not be held or lead away and the incident is now more often calmed and dealt with without aggression.

      Downs Park School

    • The relevance of the training to children being first and foremost was utmost in our minds when we commissioned this package for our teams. The language use and the way of thinking about impact and understanding has been amazing. There is a real buzz in our residential homes and people keep asking for more!

      States of Jersey - Head of Service, Children, Young People, Education and Skills

    • UKAS number: 10766

      Maybo training services have been certified by the BILD Association of Certified Training
      as complying with the Restraint Reduction Network Training Standards since 2019

      Find out more

    • UKAS number: 10766

      Maybo training services have been certified by the BILD Association of Certified Training
      as complying with the Restraint Reduction Network Training Standards since 2019

      Find out more

    • City & Guilds Accreditation

      Maybo training programmes have been accredited by City & Guilds since 2004

      Find out more

    Discover training built around the needs of your school