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Better protect your colleagues, clients and the reputation of your organisation with Maybo conflict management and disengagement training. Regarded as a leading UK specialist, we work to develop the confidence and skills of staff, so that they can identify times where their personal safety may be at risk and use effective communication skills to resolve confrontational situations.
Staff working for housing associations and local authorities often work remotely, are on call for extended hours and have to deal with challenging situations such as collecting payments, dealing with disputes and perceptions of unfairness. This can make them vulnerable to confrontational situations where their personal safety is at risk.
Maybo training provides teams and lone workers with the skills to communicate confidently and effectively so that they can prevent and defuse challenging situations.
We believe that great service is also good for personal safety, which is why the development of great communication skills is central to the training that we deliver. This also benefits team members who may work in-house providing customer services.
With great customer service and positive communication skills, the majority of incidents can be avoided or defused before they escalate and present a risk to the health and wellbeing of your staff, clients or your organisation’s reputation.
Explore the range of training modules in Maybo's housing curriculum below
Maybo's eLearning programmes utilise the latest learning technologies, realistic scenarios and interactive exercises to offer an engaging self-study learning experience.
eLearning can play a valuable role within a blended learning strategy, underpinning the knowledge and reducing staff abstraction time, or in some instances as a complete solution. It also works well for induction and refresher training.
eLearning is also known as self-directed learning. It often precedes Classroom or Virtual Classroom training to provide a foundation of knowledge in advance - this is known as a blended approach.
Maybo designs and delivers training to meet your requirements and can deliver direct to your staff wherever you need it. We take time to understand your training needs and the unique challenges and scenarios your colleagues face, to ensure our Classroom courses are highly relevant. Learners receive superb resources and certificates with a range of accreditation and qualification options.
Classroom training can be combined with eLearning to form a blended learning strategy, underpinning the knowledge and reducing staff abstraction time.
Classroom training is delivered by a trainer at an agreed venue. It is also sometimes called face-to-face or in-person training.
Maybo designs and delivers Virtual Classroom training to meet your requirements.
Virtual Classroom training enables staff to benefit from engaging team training with high-levels of participation delivered remotely by a skilled facilitator over video conferencing software including Zoom and MS Teams.
Virtual Classroom training can also be combined powerfully with eLearning to form a blended learning strategy, with eLearning underpinning the knowledge and reducing staff abstraction time.
Virtual Classroom training is live, participatory training delivered remotely by a trainer with video conferencing software.
Maybo offers a Train the Trainer model that equips experienced trainers to deliver Maybo's accredited training curricula within their own organisation.
We run regular courses on a variety of subjects that include supporting people with complex needs, positive behaviour support, preventing conflict and behaviours of concern, safer approaches to de-escalation and conflict resolution, personal safety, assault avoidance and low arousal handling skills.
To find out more contact our team.
Trainers receive access to Maybo's online resource centre where they can find everything they need to deliver and certify Maybo training in-house.
This module is for people who regularly interact with customers or members of the public in their role.
Reducing Work-related Violence Risks
Signs and Causes of Escalating Conflict
Positive Interactions and Choices
This module covers de-escalation strategies to alleviate a situation and achieve a positive and safer outcome.
Dynamic Risk Assessment
Personal Safety and Post-incident
This eLearning module explores the risks we may experience when working alone and the steps we can take to increase our personal safety.
This module provides additional practical strategies for disengaging and reducing the risk of assault.
It is relevant for employees whose roles require them to engage with people whose behaviour can be unpredictable.
Risks, Rights and Responsibilities
Defensive Personal Safety Skills to Avoid Assault and Disengage
This module is RRN Approved when part of a BILD ACT Certified Curriculum.
This module provides additional low arousal redirection and guiding skills.
This module is RRN Approved when part of a BILD ACT Certified Curriculum.
This module provides non-aggressive physical intervention skills for use as a last resort to prevent people coming to harm. It is relevant for employees whose roles require them to engage with people whose behaviour can be unpredictable and may need to be held.
Recognising and Reducing Risk
Holding and Escorting
Containing and Supporting
Some services and roles may require training in higher levels of intervention and equipment, which Maybo can provide subject to controls.
Any use of physical intervention, especially physical restraint, carries significant risk. This self-study eLearning course provides critical information to anyone in roles where physical intervention may lead to the application of physical restraint.
Combining evidence-based guidance on the medical risks and good practice methods to reduce risks in settings where restraint may be required to create and maintain safety.
The relevance of the training to children being first and foremost was utmost in our minds when we commissioned this package for our teams. The language use and the way of thinking about impact and understanding has been amazing. There is a real buzz in our residential homes and people keep asking for more!
Having provided training for us for many years, we have found Maybo to be very professional. Maybo training gives you peace of mind that your staff will be safer.
The training met all our needs and the feedback from staff was universally excellent.
Working with Maybo has helped us to achieve our goal of providing our staff with high-quality training that works. The course facilitators are happy to create bespoke sessions and are excellent at pitching the content to different employee groups. We get excellent feedback from course delegates who also receive an accredited qualification after attending the sessions.
The training has given me the confidence and ability to go about my job more safely and without adversely affecting or hurting the feelings of our service users.
I would have no hesitation in attesting to the quality of the work Maybo does for this Authority and can confirm that we look forward to our relationship with them continuing into the future.
Well-delivered, excellent course, all relevant content, good pace, and a very knowledgeable and engaging tutor.
The feedback from eLearning was excellent....staff stated that it was nice to be refreshed on things that they do every day but often take for granted.
The trainer was able to tailor this excellent training to be relevant to my job role. The course was enjoyable and engaging.
Wealden District Council has worked with Maybo for many years now and the results have always been very successful. Starting with programmes on Lone Worker Safety, the work we do has extended into Telephone Violence, Face-to-Face Violence in the Office and Panic Alarm Response. I would have no hesitation in attesting to the quality of the work Maybo does for this Authority.
Excellent training that was explained and demonstrated well. Safety when visiting people’s homes and skills to defuse situations. Met all of my requirements.
It has been a pleasure working with Maybo to coordinate St Mungo’s conflict management learning programme. This solution is ideal for staff and the pre and post support from Maybo is excellent.
The course facilitators are happy to create bespoke sessions and are excellent at pitching the content to different employee groups. We get excellent feedback from course delegates who also receive an accredited qualification after attending the sessions.
We are very happy with the way the training was delivered. Both the trainers were very professional and everybody thought the training was very worthwhile.
The Maybo trainer was great, very engaging, everything went really well.
I was impressed by the trainer’s style and delivery, managing the “internal politics” very well. Maybo’s use of scenarios as a base to the training event is excellent. I have always had good feedback from staff in the past, but to personally see the training in action confirmed and reinforced their feedback.
We have used Maybo as our preferred supplier for Conflict Management training since 2009 and such a long partnership is evidence of the success of the workshops they deliver for us.
Just would like to let you know the training provided by Maybo was excellent and that takes a lot for me to say that! Very good and well worth all staff attending.
Springboard would like to thank the Maybo team for delivering training to us. It was very useful, the feedback was very positive, and the trainer was excellent.
Good, worthwhile and beneficial training to certain areas in my role and in my workplace. Trainer was engaging and had the whole group taking part.