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Better protect your colleagues, clients and the reputation of your organisation with Maybo conflict management and disengagement training. Regarded as a leading UK specialist, we work to develop the confidence and skills of staff, so that they can identify times where their personal safety may be at risk and use effective communication skills to resolve confrontational situations.
Staff working for housing associations and local authorities often work remotely, are on call for extended hours and have to deal with challenging situations such as collecting payments, dealing with disputes and perceptions of unfairness. This can make them vulnerable to confrontational situations where their personal safety is at risk.
Maybo training provides teams and lone workers with the skills to communicate confidently and effectively so that they can prevent and defuse challenging situations.
We believe that great service is also good for personal safety, which is why the development of great communication skills is central to the training that we deliver. This also benefits team members who may work in-house providing customer services.
With great customer service and positive communication skills, the majority of incidents can be avoided or defused before they escalate and present a risk to the health and wellbeing of your staff, clients or your organisation’s reputation.
Delivery: In-person / Trainer-led
Duration: 3 hours
Pre-Requisites: No
Max. Group Size: 15
CPD Points: 3
Blended Learning Option: No
Virtual Delivery Option: Yes
Train-the-Trainer: Yes
This programme has been specifically designed for Housing Officers, and Customer Advisors working in Cafes and Restaurants, who may encounter members of the public whose behaviour may be perceived as challenging or confrontational.
With a focus on outcomes, Housing Officers, and Customer Advisors will be equipped with an awareness of essential skills for preventing and responding to conflict situations, prioritising conflict avoidance and de-escalation.
On completion of this programme, staff will:
Delivery: In-person / Trainer-led
Duration: 6 hours
Pre-Requisites: No
Max. Group Size: 15
CPD Points: 6
Blended Learning Option: Yes
Virtual Delivery Option: Yes
eLearning Option: Yes
Train-the-Trainer: Yes
This programme has been specifically designed for Housing Officers, Customer Advisors, Maintenance Operatives working in Housing, who may encounter members of the public whose behaviour may be perceived as challenging or confrontational.
With a focus on outcomes, Housing Officers, Customer Advisors, Maintenance Operatives will be equipped with essential skills for preventing and responding to conflict situations, prioritising conflict avoidance and de-escalation.
On completion of this programme, staff will:
Delivery: In-person / Trainer-led
Duration: 6 hours
Pre-Requisites: No
Max. Group Size: 15
CPD Points: 6
Blended Learning Option: Yes
Virtual Delivery Option: Yes
eLearning Option: Yes
Train-the-Trainer: Yes
This programme has been specifically designed for Concierge and Reception Staff working in Housing, who may encounter members of the public whose behaviour may be perceived as challenging or confrontational.
With a focus on outcomes, Concierge and Reception Staff will be equipped with essential skills for preventing and responding to conflict situations, prioritising conflict avoidance and de-escalation.
On completion of this programme, staff will:
Delivery: In-person / Trainer-led
Duration: 8 hours
Pre-Requisites: No
Max. Group Size: 12
CPD Points: 8
Blended Learning Option: Yes
Virtual Delivery Option: Partial
Train-the-Trainer: Yes
This programme has been specifically designed for Housing Officers, Customer Advisors, Maintenance Operatives working in Housing, who may encounter members of the public whose behaviour may be perceived as challenging or potentially harmful.
With a focus on outcomes, Housing Officers, Customer Advisors, Maintenance Operatives will be equipped with essential skills for preventing and responding to conflict situations, prioritising conflict avoidance, de-escalation, and, as a last resort, personal safety responses.
On completion of this programme, staff will: