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Maybo’s industry-leading training helps restaurant employees to develop personal safety awareness and communication skills that reduce conflict and better protect our people and businesses.
For 25 years Maybo has supported some of the best-known café, restaurant and fast food brands. Operators in the UK, Europe, US, Canada and Australia are currently benefiting from our advice on policy and controls and flexible training for key customer-facing roles in their businesses.
Our clients experience challenges ranging from angry customers to people behaving in ways that are of concern, or a risk to themselves or others. This can include individuals and groups that are intoxicated and disruptive and the behaviour of some members of the street community who can be challenging and also vulnerable.
We believe that while it is impossible to control every situation, our colleagues can influence safe outcomes through a positive attitude and approach. By being proactive they can defuse customer frustrations and also play a key role in deterring illegitimate and unwelcome behaviours.
Our comprehensive resources enable operators to provide cost-effective training relevant to each role performed, from sales assistants to managers. We offer the flexibility to provide baseline training through eLearning, then classroom courses (delivered by our trainers or yours) for key roles and ‘hotspots’, with tailoring options for your specific needs.
Maybo programmes are highly relevant, addressing the key scenarios retail colleagues can experience on a day to day basis. Our latest eLearning programme ‘Reducing Conflict and Violence Risks’ covers COVID:19 related conflict, including handling frustrations over restrictions and conflict between customers.
Explore the range of training modules in Maybo's restaurant curriculum below
Maybo's eLearning programmes utilise the latest learning technologies, realistic scenarios and interactive exercises to offer an engaging self-study learning experience.
eLearning can play a valuable role within a blended learning strategy, underpinning the knowledge and reducing staff abstraction time, or in some instances as a complete solution. It also works well for induction and refresher training.
eLearning is also known as self-directed learning. It often precedes Classroom or Virtual Classroom training to provide a foundation of knowledge in advance - this is known as a blended approach.
Maybo designs and delivers training to meet your requirements and can deliver direct to your staff wherever you need it. We take time to understand your training needs and the unique challenges and scenarios your colleagues face, to ensure our Classroom courses are highly relevant. Learners receive superb resources and certificates with a range of accreditation and qualification options.
Classroom training can be combined with eLearning to form a blended learning strategy, underpinning the knowledge and reducing staff abstraction time.
Classroom training is delivered by a trainer at an agreed venue. It is also sometimes called face-to-face or in-person training.
Maybo designs and delivers Virtual Classroom training to meet your requirements.
Virtual Classroom training enables staff to benefit from engaging team training with high-levels of participation delivered remotely by a skilled facilitator over video conferencing software including Zoom and MS Teams.
Virtual Classroom training can also be combined powerfully with eLearning to form a blended learning strategy, with eLearning underpinning the knowledge and reducing staff abstraction time.
Virtual Classroom training is live, participatory training delivered remotely by a trainer with video conferencing software.
Maybo offers a Train the Trainer model that equips experienced trainers to deliver Maybo's accredited training curricula within their own organisation.
We run regular courses on a variety of subjects that include supporting people with complex needs, positive behaviour support, preventing conflict and behaviours of concern, safer approaches to de-escalation and conflict resolution, personal safety, assault avoidance and low arousal handling skills.
To find out more contact our team.
Trainers receive access to Maybo's online resource centre where they can find everything they need to deliver and certify Maybo training in-house.
This eLearning course explores the steps we can take to reduce conflict during these challenging times when working in customer-facing retail and restaurant roles. It highlights how we can communicate positively with customers and keep everyone safe. It has been updated to include advice relevant to COVID-19, in addition to covering more regular scenarios, such as angry customers, theft and disruptive behaviors experienced in our stores and restaurants.
Individuals and small groups can immediately access this course here.
Organizations can deploy it on their own systems at a much reduced per head cost. For a quote and tailoring options, get in touch.
This module is for people who regularly interact with customers or members of the public in their role.
Reducing Work-related Violence Risks
Signs and Causes of Escalating Conflict
Positive Interactions and Choices
This module covers de-escalation strategies to alleviate a situation and achieve a positive and safer outcome.
Dynamic Risk Assessment
Personal Safety and Post-incident
This module provides additional practical strategies for disengaging and reducing the risk of assault.
It is relevant for employees whose roles require them to engage with people whose behaviour can be unpredictable.
Risks, Rights and Responsibilities
Defensive Personal Safety Skills to Avoid Assault and Disengage
This module is RRN Approved when part of a BILD ACT Certified Curriculum.
This module provides additional low arousal redirection and guiding skills.
This module is RRN Approved when part of a BILD ACT Certified Curriculum.
This module provides non-aggressive physical intervention skills for use as a last resort to prevent people coming to harm. It is relevant for employees whose roles require them to engage with people whose behaviour can be unpredictable and may need to be held.
Recognising and Reducing Risk
Holding and Escorting
Containing and Supporting
Some services and roles may require training in higher levels of intervention and equipment, which Maybo can provide subject to controls.
Any use of physical intervention, especially physical restraint, carries significant risk. This self-study eLearning course provides critical information to anyone in roles where physical intervention may lead to the application of physical restraint.
Combining evidence-based guidance on the medical risks and good practice methods to reduce risks in settings where restraint may be required to create and maintain safety.
Excellent training session. Kept us all interested for the whole day. Would highly recommend.
The course alerted managers to how sensitive management of people after a violent incident can reduce trauma symptoms and aid recovery.
The online training has worked well. We’ve been able to reduce abstraction time for staff for direct training from two days to one.
Everyone who attended yesterday’s session was absolutely full of praise for the course and the training, I have had excellent feedback on pretty much every aspect of the delivery and content. If we need any further training we will certainly be in immediate contact with Maybo.
The delegates, who were from a diverse range of Tate departments, each found it relevant to their areas and everyone I talked to reported gaining loads of new practical tools and increased confidence in communications.
The level of service and attentiveness to client needs is unparalleled.