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Personal Safety and Conflict Management Training for the Justice Sector
Maybo’s specialist training develops the skills of Justice sector staff to manage conflict and hostility in safe and respectful ways in a range of environments.
Proven experience and expertise
Many of the challenging and emotive situations found within justice staff roles can be de-escalated through a greater understanding and awareness of the risks of workplace violence. Our programmes are built around the scenarios that workers face, and equally prepare them for ones they haven’t.
Maybo's conflict management and personal safety training provides teams and lone workers with the skills to prevent and defuse challenging situations while maintaining personal safety.
Navigating these situations while maintaining legality and professionalism is an important facet of our expertise and will allow participants to confidently continue their work in a productive way.
Maybo Training Programmes
Conflict Management and Physical Intervention for Court Security Officers
Specification
Delivery: In-person / Trainer-led
Duration: 12 hours
Pre-Requisites: No
Max. Group Size: 12
CPD Points: 12
Blended Learning Option: Yes
Virtual Delivery Option: Partial
Train-the-Trainer: Yes
This programme has been specifically designed for Security Officers working in Magistrates and Crown Courts, who may encounter members of the public whose behaviour may be perceived as challenging or potentially harmful.
With a focus on outcomes, Security Officers will be equipped with essential skills for preventing and responding to conflict situations, prioritising conflict avoidance, de-escalation, and, as a last resort, physical interventions.
On completion of this programme, staff will:
- Understand risks, rights and responsibilities in the workplace
- Know how different factors influence behaviour
- Know the importance of positive interactions and choices
- Be able to use dynamic risk assessment to inform decision making
- Be able to use safer de-escalation approaches
- Be able to maintain personal safety and follow post-incident procedures
- Understand the considerations for the use of non-restrictive physical skills
- Be able to use defensive skills to avoid assault
- Be able to use defensive skills to disengage or reduce risk from grips
- Be able to use physical intervention to guide and redirect a person
- Understand how to reduce the risks of restrictive physical interventions
- Be able to hold or escort a person