• A human rights approach to promoting positive behaviour support and reducing restrictive practices

    Special educational needs and disabilities

    Maybo training provides staff with the skills and awareness required to de-escalate and manage behaviours of concern, with the aim of creating positive and safer learning environments where children can actively learn and explore.

    Proven experience and expertise 

    Maybo believes behaviour management training should be based on values that promote respect and choices for the individual.

    Our learning methods are consistent with the principles of positive behaviour support - focusing on primary and secondary strategies for preventing and defusing behaviours that represent a risk to safety. This helps you:

    • Better understand a child’s physiological and emotional needs that may act as a learning barrier
    • Make improvements to the learning environment
    • Engage children in ways that reduce behaviours of concern

    Alongside proactive strategies to meet needs through a human rights approach, our de-escalation strategies help colleagues to safely manage challenging situations that arise, with the aim of reducing the need for restrictive practices.

    Restraint Reduction Network Training Standards

    We were amongst the first organisations to achieve Certification from the Bild Association of Certified Training on 20th December 2019. Our full RRN approved curricula for children and young people can be explored below. 

    Our RRN approved curriculum for services supporting children and young people with special educational needs and disabilities consists of ten modules ranging from positive behaviour support, to primary, secondary and tertiary responses to behaviours of concern.

    • City & Guilds Accreditation

      Maybo training programmes have been accredited by City & Guilds since 2004

      Find out more

    • UKAS number: 10766

      Maybo training services have been certified by the BILD Association of Certified Training
      as complying with the Restraint Reduction Network Training Standards since 2019

      Find out more

    • UKAS number: 10766

      Maybo training services have been certified by the BILD Association of Certified Training
      as complying with the Restraint Reduction Network Training Standards since 2019

      Find out more

    Maybo Training Curriculum

    Explore Maybo's curriculum for schools supporting children and young people with special educational needs and disabilities

    • Classroom

    • Train the Trainer

    • eLearning

    • Virtual Classroom

    • Understanding Behaviour: Children and Young People

      RRN Approved

      Developed with our partners, Headsight Therapeutic Services, this programme provides an important foundation understanding of the developmental needs of children and yonug people. It is relevant to anyone providing care, education or support to children and young people with complex needs.

      We focus on the emotional and psychological development of the young mind:

      Developmental Needs of Children and Young people

      • Developmental needs of children and young people
      • Stages of child brain development
      • How adolescent brain development impacts behaviour


      Importance of Attachment Figures

      • Why attachment is central to healthy brain development
      • Role and importance of attachment figures
      • Attachment behaviours


      Impact of Trauma and Neglect

      • Defining trauma and neglect
      • Behaviours that may develop as a result of trauma/neglect


      Higher Risk Behaviours Common in Children and Young People

      • How and why children and young people may harm themselves
      • Why children and young people are at greater risk from drug and alcohol misuse
      • Risks associated with anti-social behaviour
      • Why children and young people may pose a risk to others


      Positive Approaches to Behaviours of Concern

      • Stages of a trauma-informed approach
      • Importance of and ways to create safety and consistency
      • Providing opportunities to access learning and development
      • Reconnecting to build positive and supportive relationships

       

      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer

    • Understanding Trauma and Trauma‑Informed Approaches

      Trauma can affect anyone. When a person lives with trauma their brain works differently and their behaviour changes, yet we as a society often respond in unhelpful ways.

      This comprehensive eLearning course seeks to bridge the gap between identifying and understanding trauma, and, responding with intelligence and compassion in a way that opens the door for recovery and a better way forward.

      Designed for people providing care and support to someone affected by trauma, four engaging and informative eLearning modules explore the fundamental concepts of trauma and how it affects the minds, emotions, lives and behaviours of people who experience it and those close to them.

      This comprehensive course provides a great starting point for those embarking on training and qualifications in trauma-informed approaches. It also provides a pragmatic, engaging and practical way for organisations to provide trauma-awareness training to their whole workforce.

      • Psychological trauma and its potential impact. 
      • Individual factors that can create resilience to trauma and the possible signs and symptoms of trauma.
      • Physiological and psychological effects of trauma.
      • Adopting a trauma-informed approach.

       

       

      Delivery methods:

      • eLearning eLearning

    • Promoting Children's Rights and Reducing Restrictive Practices

      RRN Approved

      This RRN Approved module explores the principles of supporting a child or young person's needs through a human rights approach. It develops learners' ability to take effective, person-centred measures to reduce restrictive practices that might be used intentionally or in some cases without realising they are restricting the child's liberty or autonomy.

      Underpinning legislation, principles and definitions
      Strategies to improve quality of life and reduce risk
      Recognising 'restrictive practices' and their impact on children and young people
      Duty of care and ethical decision making
      Dealing with suspected abuse


       

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Virtual Classroom Virtual Classroom
      • Train the Trainer Train the Trainer

    • Understanding Behaviour: A PBS Approach

      RRN Approved

      This module is designed for people providing care and support to people with learning disabilities or autism. It aims to develop their understanding of Positive Behaviour Support (PBS) and person-centred support.

      Principles of Positive Behaviour Support (PBS)

      • Understanding PBS
      • Principles of PBS
      • Three key areas of PBS

      Characteristics of Behaviour 

      • Behaviour considerations
      • Behaviours of concern
      • Effects of behaviours of concern

      Factors That Influence Behaviour

      • Factors that can influence behaviour
      • How inhibitors can influence behaviour

      Functions of a Person's Behaviour

      • Fast and slow triggers
      • Identifying the function of a person's behaviour


      This module is normally combined with the following Maybo modules to form a two-day PBS training programme:

      1. Promoting Human Rights and Reducing Restrictive Practices
      2. Understanding Behaviour: A PBS Approach (this module)
      3. Observing Behaviour to Inform PBS Plans and Strategies
      4. Implementing Person-Centred Active Support

       

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Train the Trainer Train the Trainer
      • Virtual Classroom Virtual Classroom

    • Observing Behaviour to Inform PBS Plans and Strategies

      RRN Approved

      This module is designed for people providing care and support to children or adults with learning disabilities or autism. It will develop their ability to contribute to behaviour-informed positive behavioural support plans and strategies.

      • Observation, recording and reporting approaches
      • Actions to protect vulnerable people
      • Positive planning
      • Proactive and reactive strategies
      • Reinforcing behaviour in a PBS framework


      This module is normally combined with the following Maybo modules to form a two-day PBS training programme:

      1. Promoting Human Rights and Reducing Restrictive Practices
      2. Understanding Behaviour: A PBS Approach
      3. Observing Behaviour to Inform PBS Plans and Strategies (this module)
      4. Implementing Person-Centred Active Support

       

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Train the Trainer Train the Trainer
      • Virtual Classroom Virtual Classroom

    • Implementing Person Centred Active Support

      RRN Approved

      This module is designed for people providing care and support to people with learning / intellectual disabilities or autism. It aims to develop their ability to implement person-centred active support and PBS values.

      • Observation, recording and reporting approaches
      • Actions to protect vulnerable people
      • Positive planning
      • Proactive and reactive strategies
      • Reinforcing behaviour in a PBS framework

      This module is normally combined with the following Maybo modules to form a two-day PBS training programme:

      1. Promoting Human Rights and Reducing Restrictive Practices
      2. Understanding Behaviour: A PBS Approach
      3. Observing Behaviour to Inform PBS Plans and Strategies
      4. Implementing Person-Centred Active Support (this module)

       

      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer
      • eLearning eLearning
      • Virtual Classroom Virtual Classroom

    • Positive Approaches to Behaviour

      RRN Approved

      This module provides learners with positive and proactive approaches to managing behaviours of concern based on respect for the individual.


      Risks, Rights and Responsibilities

      • Behaviours of concern
      • Rights and responsibilities
      • Planning to reduce risks and vulnerabilities 


      Factors That Influence Behaviour

      • Common functions of behaviours of concern
      • Instinctive reactions to emotional or threatening situations
      • Potential triggers in self and others
      • Levels of escalation


      Positive Interactions and Choices

      • People's needs and expectations
      • Influencing positive outcomes
      • Overcoming barriers to communication

       

       

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Train the Trainer Train the Trainer
      • Virtual Classroom Virtual Classroom

    • Safer De‑escalation

      RRN Approved

      This module covers person-centred de-escalation strategies to alleviate a situation and prevent distress or behaviours of concern from escalating.

      Dynamic Risk Assessment

      • Maybo SAFER model
      • Risk identification
      • Informed decision-making


      De-escalation Skills

      • Positive, non-aggressive approaches
      • Safer positioning and teamworking skills
      • Strategies to defuse, calm and resolve


      Personal Safety and Post-incident

      • Confronting behaviours
      • Heightened risk indicators
      • Exit strategies in higher-risk situations
      • Post-event impact and responsibilities

       

      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer
      • eLearning eLearning
      • Virtual Classroom Virtual Classroom

    • Personal Safety and Guiding: Children

      RRN Approved

      This module provides practical strategies for reducing risk and maintaining safety. It can include low arousal guiding and re-direction skills and is relevant where behaviours can present risks of harm for a child and/or those that support and care for them.

      Risks, Rights and Responsibilities

      • Defining defensive skills and interventions
      • Risks of using physical skills
      • Authority for the use of physical skills
      • Individual and team responsibilities 
      • The importance of secondary strategies to reduce the need for physical skills

      Personal Safety Skills to Avoid Assault and Disengage

      • Training and operational risks associated with the use of Maybo physical skills
      • Low arousal positioning and defensive skills to avoid assault and reduce risk
      • Low arousal skills to release from wrist and clothing grips
      • Contextual applications of Maybo assault avoidance and disengagement skills

      Low Arousal Guiding and Redirecting Skills

      • Skills to prompt or guide a child
      • Skills to re-direct a child
      • Contextual applications of Maybo guiding and redirecting skills


      This module must be preceded by Maybo's Positive Approaches to Behaviour and Safer De-escalation modules. 

       

      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer

    • Personal Safety and Guiding: Children and Young People

      RRN Approved

      This module provides practical strategies for reducing risk and maintaining safety. It can include low arousal guiding and re-direction skills and is relevant where behaviours can present risks of harm for a child and/or those that support and care for them.

      Risks, Rights and Responsibilities

      • Defining defensive skills and interventions
      • Risks of using physical skills
      • Authority for the use of physical skills
      • Individual and team responsibilities 
      • The importance of secondary strategies to reduce the need for physical skills

      Personal Safety Skills to Avoid Assault and Disengage

      • Training and operational risks associated with the use of Maybo physical skills
      • Low arousal positioning and defensive skills to avoid assault and reduce risk
      • Low arousal skills to release from wrist and clothing grips
      • Contextual applications of Maybo assault avoidance and disengagement skills

      Low Arousal Guiding and Redirecting Skills

      • Skills to prompt or guide a child or young person
      • Skills to re-direct a child or young person
      • Contextual applications of Maybo guiding and redirecting skills


      This module must be preceded by Maybo's Positive Approaches to Behaviour and Safer De-escalation modules. 

       

      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer

     View more

    • Regarding the introduction of the Safety Pod, everyone who has attended has seen how this will improve on the reduction of using floor restraints. We all feel this is a massive improvement in reducing risk to the service user, as well as staff, and can see how this is less invasive for the service user.

      Regional Trainer in Mental Health Service

    • It has been a pleasure working with Maybo to coordinate St Mungo’s conflict management learning programme. This solution is ideal for staff and the pre and post support from Maybo is excellent.

      St Mungo's

    • As parents running our own team of carers to look after our severely autistic son, Charlie, Maybo techniques offer our staff effective ways to both de-escalate Charlie’s outbursts and to restrain him safely if necessary. Everything we learnt was relevant and tailored to ours and Charlie’s needs.

      Parent

    • We use Maybo eLearning as an introduction as this reduces the time spent away from the workplace and allows more time to be spent developing and practising practical skills.

      Cornwall Care

    • We receive a truly outstanding and professional level of service from Maybo. Using their training approach has made a difference to the care of our patients.

      The Huntercombe Group

    • Maybo were fantastic, taking the time to talk to staff and managers to create a programme that works for that service.

      Turning Point

    • Working with Maybo has helped us to achieve our goal of providing our staff with high-quality training that works. The course facilitators are happy to create bespoke sessions and are excellent at pitching the content to different employee groups. We get excellent feedback from course delegates who also receive an accredited qualification after attending the sessions.

      St Mungo's

    • Before our Maybo training, the trend was to escort pupils demonstrating challenging behaviour to a less public place to deal with the issue, which often caused the negative behaviour to increase. Maybo's Open Palms approach gives a calming message that pupils will not be held or lead away and the incident is now more often calmed and dealt with without aggression.

      Downs Park School

    • The relevance of the training to children being first and foremost was utmost in our minds when we commissioned this package for our teams. The language use and the way of thinking about impact and understanding has been amazing. There is a real buzz in our residential homes and people keep asking for more!

      States of Jersey - Head of Service, Children, Young People, Education and Skills

    • There was a significant reduction in the need to use physical interventions and staff and young people’s injuries are minimal, almost non- existent, as a result of using the Maybo techniques.

      CareTech Holdings

    • All of the Maybo training is connected to the situations that we face at work. As a result, I feel safer and more confident I can support the people in our care.

      Turning Point - Learning Disability Carer

    • Maybo training has changed the way we look at managing challenging behaviour and has led to some very positive results.

      Downs Park School

    • Maybo training has helped our colleagues spot early signs and trigger points where behaviour may become challenging, empowering them to address the situation before it escalates.

      Cornwall Care

    • Our staff team absolutely loved the training and found it to be the most useful and thought-provoking training they had ever been on. One person said ‘why did we not have this 30 years ago when I started?’.

      States of Jersey - Head of Service, Children, Young People, Education and Skills

    • We at Autism Jersey have developed an excellent working relationship with Maybo. I would recommend Maybo to any organisation supporting people who have an Autistic Spectrum Condition.

      Autism Jersey - Chief Operations Officer

    • Trainers are very experienced.

      Marist 180, Youth Worker

    • Maybo training is second to none and is delivered by professionals who understand the complexities involved in supporting people on the Autism Spectrum.

      Autism Jersey - Chief Operations Officer

    • The response from our teaching team has been very positive: all staff enjoyed the Maybo sessions and said that they had learned useful and practical skills. Teachers who had been through a variety of other trainings said that this was the best that they had attended.

      Priory School - Deputy Headteacher

    • Our team walked away with some new “tactics” so to speak on how to react and respond when situations arise. It was great that the Trainer was able to apply the strategies and training in relation to our day to day encounters. It was easy to relate to, with various real life examples and scenarios.

      University of South Australia, Facilities Management Unit.

    • Springboard would like to thank the Maybo team for delivering training to us. It was very useful, the feedback was very positive, and the trainer was excellent.

      PBS Mentor - Springboard Education

    • The most useful job-related course I have been on.

      University of Sussex - Staff Member

    • We use all levels of Maybo training, including some bespoke courses that have been created by Maybo visiting our services to understand their unique ways of working in a person-centred way to enable positive outcomes for all.

      Turning Point

    • The assault avoidance trainer training was excellent. It is non aggressive, gentle, logical in its learning and applications.

      Manager, Aboriginal Family Support Services, Ceduna SA

    • We now have a team of carers who are confident in their ability to handle our son's outbursts and violent behaviour with a safe and consistent approach which minimises any risk to both Charlie and those looking after him.

      Parent

    • As a newly qualified Maybo trainer, I am very much looking forward to getting started on training up our staff and can’t wait to attend my next Maybo trainer development course.

      Barnardos - Children's Services Manager

    • More aware of strategies to support our clients- great session

      Support Worker - Branches Lifestyle

    • Maybo have supported Turning Point in creating a flexible, service user-focused training programme that enables us to support the people we work with in a safe environment.

      Turning Point

    • My key learning was to step back and assess the situation to avoid situations escalating. It was very eye opening and gave me alternatives to use.

      Marist 180 - Youth Worker

    • Key learnings were personal safety, planning, alternative strategies of intervention when there is a risk of harm.

      Marist 180- Youth Worker

    • Maybo training is paced to meet the learning needs and styles of each and every course participant and there is a healthy balance between theory and practice.

      Autism Jersey - Chief Operations Officer

    • Maybo have continued to be supportive, collaborative and have added value in keeping our services a safe and positive place to be for staff and the people we support.

      Turning Point

    • Maybo’s ‘Open Palms’ non-verbal communication signal has made a real difference in the way our staff are managing difficult situations.

      Downs Park School

    • The MLP programme has revolutionised our conflict management and physical intervention training.

      CareTech Holdings

    • I just wanted to take this opportunity to let the Maybo team know that this week’s training was a pleasure to attend. I have now had a few hours at home to process the experience and to reflect on what we accomplished. The guys were excellent tutors and made the whole week enjoyable as well as a superb learning experience.

      Jersey Hospice Care - Training Co-ordinator

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