• Safer, everyday practical skills for managing conflict and clinically related behaviours of concern

    Conflict Resolution and Personal Safety Training for Nurses and Hospital Staff

    Hospitals can be challenging environments to work in and Maybo provides staff in different roles and services with the knowledge and skills to reduce and de-escalate conflict and safely manage behaviours of concern.

    Proven experience and expertise

    Staff working in hospitals strive to provide the best care for patients who can have diverse and often complex physical, psychological and emotional needs. As a result of these some patients can present 'challenging', unpredictable and risky behaviours. Added to this, staff can experience conflict with relatives and other visitors.

    Maybo’s award-winning training provides staff with positive approaches to behaviours of concern, including safer working practices and effective communication and de-escalation skills.

    Where necessary we can teach simple positioning skills to reduce vulnerability to injury when working in close proximity to patients, plus low arousal disengagement, guiding and redirection skills. In higher risk areas this can extend to clinical holding skills.

    Maybo also trains hospital security and response teams in the above areas and in any additional physical intervention skills required, such as holding and escorting skills.

    We are the preferred training partner for many respected healthcare providers in the UK, Australia and New Zealand.

    Maybo was one of the first organisations to evidence compliance with the Restraint Reduction Network (RRN) Training Standards and we can offer training Certified by BILD ACT to Services that meet requirements. Our Trainer Training is also Accredited by City & Guilds.

    Hospital Case Study

    One of our recent training programmes was designed to equip NHS clinical teams, including nurses, healthcare assistants and medical staff with the knowledge and skills to navigate the behavioural challenges within a Hospital’s Emergency Department

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    Maybo Training Programmes

    Safer Working Practices for Clinical Staff in Acute Hospitals (Adult patients)

    Specification

    Delivery: In-person / Trainer-led

    Duration: 6 hours

    Pre-Requisites: No

    Max. Group Size: 12

    CPD Points: 6

    Blended Learning Option: Yes

    Virtual Delivery Option: Partial

    Train-the-Trainer: Yes

    This programme has been specifically designed for Nurses, HCAs and AHP's who work in Hospitals, who may encounter members of the public and/or patients whose behaviour may be perceived as challenging or potentially harmful.


    With a focus on outcomes, Nurses, HCAs and AHP's will be equipped with essential skills for preventing and responding to conflict situations, prioritising conflict avoidance, de-escalation, and, as a last resort, personal safety responses.


    On completion of this programme, staff will:

    • Understand preventative measures to reduce risk
    • Know how to use de-escalation strategies
    • Be able to maintain personal safety and follow post-incident procedures
    • Understand the considerations for the use of non-restrictive physical skills
    • Be able to use defensive skills to avoid assault
    • Be able to use defensive skills to disengage or reduce risk from grips
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    Conflict Awareness for Non Clinical Staff in Acute Hospitals

    Specification

    Delivery: In-person / Trainer-led

    Duration: 3 hours

    Pre-Requisites: No

    Max. Group Size: 15

    CPD Points: 3

    Blended Learning Option: No

    Virtual Delivery Option: Yes

    Train-the-Trainer: Yes

    This programme has been specifically designed for Reception Staff, Ward Clerks, and Complaints Dept staff working in NHS Acute Hospitals and associated facilities, who may encounter service users whose behaviour may be perceived as challenging or confrontational.

     

    With a focus on outcomes, Reception Staff, Ward Clerks, and Complaints Dept staff will be equipped with an awareness of essential skills for preventing and responding to conflict situations, prioritising conflict avoidance and de-escalation.

     

    On completion of this programme, staff will:

    • Understand preventative measures to reduce risk
    • Know how to use de-escalation strategies
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    Personal Safety Programme for Ancillary Staff

    Specification

    Delivery: In-person / Trainer-led

    Duration: 8 hours

    Pre-Requisites: No

    Max. Group Size: 12

    CPD Points: 8

    Blended Learning Option: Yes

    Virtual Delivery Option: Partial

    Train-the-Trainer: Yes

    This programme has been specifically designed for Ancillary Staff working in Hospital settings, who may encounter service users whose behaviour may be perceived as challenging or potentially harmful.

     

    With a focus on outcomes, Ancillary Staff will be equipped with essential skills for preventing and responding to conflict situations, prioritising conflict avoidance, de-escalation, and, as a last resort, personal safety responses.

     

    On completion of this programme, staff will:

    • Understand risks, rights and responsibilities in the workplace.
    • Know how different factors influence behaviour.
    • Know the importance of positive interactions and choices.
    • Be able to use dynamic risk assessment to inform decision making.
    • Be able to use safer de-escalation approaches.
    • Be able to maintain personal safety and follow post-incident procedures.
    • Understand the considerations for the use of non-restrictive physical skills.
    • Be able to use defensive skills to avoid assault. 
    • Be able to use defensive skills to disengage or reduce risk from grips.
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    (Restrictive) Physical Intervention Training for Paediatric wards

    Specification

    Delivery: In-person / Trainer-led

    Duration: 12 hours

    Pre-Requisites: No

    Max. Group Size: 12

    CPD Points: 12

    Blended Learning Option: Yes

    Virtual Delivery Option: Partial

    Train-the-Trainer: Yes

    This programme has been specifically designed for Nurses, Healthcare Assistants, Doctors, AHP's, and Play Therapists working in Paediatric Services in Acute Hospitals, who may encounter children and young people whose behaviour may be perceived as challenging or potentially harmful.


    With a focus on outcomes, Nurses, Healthcare Assistants, Doctors, AHP's, Play Therapists will be equipped with essential skills for preventing and responding to conflict situations, prioritising conflict avoidance, de-escalation, and, as a last resort, physical interventions.


    On completion of this programme, staff will:

    • Understand risks, rights and responsibilities in the workplace
    • Know how different factors influence behaviour
    • Know the importance of positive interactions and choices
    • Be able to use dynamic risk assessment to inform decision making
    • Be able to use safer de-escalation approaches
    • Be able to maintain personal safety and follow post-incident procedures
    • Understand the considerations for the use of non-restrictive physical skills
    • Be able to use defensive skills to avoid assault
    • Be able to use defensive skills to disengage or reduce risk from grips
    • Be able to use physical intervention to guide and redirect a person
    • Understand how to reduce the risks of restrictive physical interventions
    • Be able to hold or escort a person
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    • The training, certification and resources provided by Maybo are of the highest quality and will help ensure ISS, its employees and customers receive the best guidance and protection available.

      ISS

    • Please pass on my thanks to both trainers. The training was exactly what we required for our Bridge Attendants and they all learnt a lot from it.

      Clifton Suspension Bridge - Bridgemaster

    • Very professional instructors with good background knowledge of the Ambulance Service. Always willing to suggest solutions to possible problems.

      South Central Ambulance Service

    • The online training has worked well. We’ve been able to reduce abstraction time for staff for direct training from two days to one.

      Debenhams - Operations Team

    • The training design was based on a comprehensive Training Needs Analysis informed by a bespoke staff survey and review of incidents. It has been an incredibly thorough and risk/evidence-based approach. Evaluation of this training by security and clinical staff has been very positive.

      Brighton & Sussex University Hospital NHS Trust - Head of Security

    • The level of service and attentiveness to client needs is unparalleled.

      LeisureSec

    • Springboard would like to thank the Maybo team for delivering training to us. It was very useful, the feedback was very positive, and the trainer was excellent.

      PBS Mentor - Springboard Education

    • The Maybo Train the Trainer programme has enabled us to deliver Maybo’s excellent training to staff with our own trainers who have the knowledge and experience of the issues faced by the organisation. Staff in high-risk roles were given the confidence to deal safely with violent incidents.

      NHS Greater Glasgow & Clyde

    • May I say a big thank you for the Maybo violence and aggression course for the ITU nurses. I attended the course today and it was excellent. I think the staff would all agree that the knowledge and skills taught will be hugely beneficial, but in addition, it was a great team-building exercise too. I feel it is imperative that all our ITU nurses attend this course.

      Ashford & St Peter's Hospital NHS Foundation Trust - ITU Nurse

    • Maybo has worked closely with BSUH to develop and enhance the violence reduction training we deliver to frontline staff. The passion, knowledge, commitment and support to the Trust and more generally in developing effective evidence-based violence reduction programmes for healthcare settings, mark them out as an organisation the Trust is pleased to continue to work with.

      Brighton & Sussex University Hospital NHS Trust

    • Maybo has great content relevant to hospital and health services. Experienced trainers were able to take-away some excellent strategies that can be delivered in such a way that feels comfortable and natural. The Maybo trainer was patient and informative and this was appreciated. Quality course/quality trainer.

      Queensland Health - OVP Trainer

    • Maybo's licensed programme gives us the control and flexibility we need to train our staff effectively.

      Surrey & Borders Partnership NHS Trust

    • Very happy with Maybo content and back-up services. I like how the content is aimed at the majority of staff and not just high end situations. The session content and layout of the presentations are a big improvement on previous training packages.

      Queensland Health - OVP Trainer

    • Please make it known that the whole team had nothing but praise for the trainer and that even the “old hands” found it very stimulating as he raised issues in a very understandable way. May I comment that as a general rule, I have never known of any candidates coming away without having gained a lot from these refresher courses.

      Medirest Services - Security Manager

    • The training package was facilitated clearly, concisely and in an easy to understand way. The trainer was engaging and knowledgeable of the course content and catered for the diverse group of learners really well. The trainer kept us on track and encouraged everyone to engage and bring their own experiences. We all had a fabulous week.

      Queensland Health - OVP Trainer

    • They have extensive demonstrated
      experience in the delivery of conflict resolution and
      assault avoidance training in the health care sector both in
      Australia, and around the world. It has a layered and blended approach. They provide a
      comprehensive training program to meet the needs of staff
      in different service areas, all are based on human rights.

      Queensland Health - OVP Trainer

    • Training was contemporaneous and provided contextually. Impressed with the overall content.

      Queensland Health - OVP Trainer

    • Excellent training session. Kept us all interested for the whole day. Would highly recommend.

      McDonald's Restaurants - Delegate

    • It has been a pleasure working with Maybo to coordinate St Mungo’s conflict management learning programme. This solution is ideal for staff and the pre and post support from Maybo is excellent.

      St Mungo's

    • The instructor was highly informative and approachable at all times. They were also clear and concise and conducted the lesson at a safe standard at all times.

      G4S Security - Delegate

    • The course alerted managers to how sensitive management of people after a violent incident can reduce trauma symptoms and aid recovery.

      Mothercare - Profit Protection

    • Having provided training for us for many years, we have found Maybo to be very professional. Maybo training gives you peace of mind that your staff will be safer.

      City of Westminster

    • We have seen a reduction in the number of reported physical assaults of 11% trust-wide so far and up to a 60% reduction in targeted wards.

      Brighton & Sussex University Hospital NHS Trust - Head of Security

    • City & Guilds Accreditation

      Maybo training programmes have been accredited by City & Guilds since 2004

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    • ISO 9001:2015 Certified

      Maybo has been assessed and approved by QAS International as meeting the ISO 9001 quality management standards since 2012

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    • Web Content Accessibility Guidelines (WCAG) 2.1 A and AA

      Maybo eLearning has been assessed by Shaw Trust Accessibility Services inline with the Web Content Accessibility Guidelines (WCAG) 2.1 A and AA criteria. It has been tested by people with a wide range of disabilities and found to be accessible.

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    • ISO 14001:2015 Certified

      Maybo has been assessed and approved by QAS International to the ISO 14001 environmental management standards since 2013

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    • UKAS number: 10766

      Maybo Training Services can deliver training Certified by BILD ACT as complying with the Restraint Reduction Network Training Standards to Services that meet certification requirements.

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    • BILD Association of Certified Training

      Maybo Training Services can deliver training Certified by BILD ACT as complying with the Restraint Reduction Network Training Standards to Services that meet certification requirements.

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