• We strive to promote human wellbeing, drive innovation and create positive outcomes for staff and students

    Conflict Management and Personal Safety Training for Universities and Colleges

    Maybo conflict management, personal safety and physical intervention training, aims to ensure that teaching staff, students, security, event managers and facilities teams can benefit from positive and safer learning environments across schools and university sites.

    Proven experience and expertise 

    Maintaining the safety and security of students, staff, the public and college or university properties across an expansive site, requires well-trained staff that can deliver consistent and professional responses to conflict situations. Our training solutions contribute in four key areas:

    Estates and facilities

    Positive communication and support training which helps to ensure that halls of residence and facilities staff can manage emotive, challenging behaviours.


    Security teams

    Nationally accredited and approved conflict management and physical intervention training that equips security teams with effective risk reduction strategies to adequately respond to campus incidents.


    Students and staff

    Personal safety training that provides professional services and academic staff with the skills and confidence to safely calm and defuse conflict situations.


    NUS and events

    Nationally recognised training programme for licensed retail environments, which provides specialist training for bar managers, door supervisors, venue managers, event and site security and response teams.

     

    Maybo training programmes

    Discover the training and delivery methods that best fit your organisation.
    Maybo training available through multiple training methods as seen below.

    • Classroom

    • Train the Trainer

    • eLearning

    • Virtual Classroom

    • Understanding Behaviour: Children and Young People

      RRN Approved

      Developed with our partners, Headsight Therapeutic Services, this programme provides an important foundation understanding of the developmental needs of children and yonug people. It is relevant to anyone providing care, education or support to children and young people with complex needs.

      We focus on the emotional and psychological development of the young mind:

      Developmental Needs of Children and Young people

      • Developmental needs of children and young people
      • Stages of child brain development
      • How adolescent brain development impacts behaviour


      Importance of Attachment Figures

      • Why attachment is central to healthy brain development
      • Role and importance of attachment figures
      • Attachment behaviours


      Impact of Trauma and Neglect

      • Defining trauma and neglect
      • Behaviours that may develop as a result of trauma/neglect


      Higher Risk Behaviours Common in Children and Young People

      • How and why children and young people may harm themselves
      • Why children and young people are at greater risk from drug and alcohol misuse
      • Risks associated with anti-social behaviour
      • Why children and young people may pose a risk to others


      Positive Approaches to Behaviours of Concern

      • Stages of a trauma-informed approach
      • Importance of and ways to create safety and consistency
      • Providing opportunities to access learning and development
      • Reconnecting to build positive and supportive relationships

       

      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer

    • Preventing Conflict and Reducing Risk

      This module is for people who regularly interact with customers or members of the public in their role.

      Reducing Work-related Violence Risks

      • Workplace violence and difficult behaviours
      • Rights and responsibilities
      • Planing to reduce conflict and risk


      Signs and Causes of Escalating Conflict

      • Common causes of difficult behaviours
      • Instinctive reactions to emotional or threatening situations
      • Potential triggers in self and others
      • Levels of escalation


      Positive Interactions and Choices

      • People's needs and expectations
      • Influencing positive outcomes
      • Overcoming barriers to communication

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Train the Trainer Train the Trainer
      • Virtual Classroom Virtual Classroom

    • Safer De‑escalation

      This module covers de-escalation strategies to alleviate a situation and achieve a positive and safer outcome.

      Dynamic Risk Assessment

      • Maybo SAFER model
      • Risk identification
      • Informed decision-making


      De-escalation Skills

      • Positive, non-aggressive approaches
      • Safer positioning and teamworking skills
      • Strategies to defuse, calm and resolve


      Personal Safety and Post-incident

      • Confronting behaviour
      • Heightened risk indicators
      • Exit strategies in higher-risk situations
      • Post-event impact and responsibilities

       

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Train the Trainer Train the Trainer
      • Virtual Classroom Virtual Classroom

    • Safer Lone Working

      This eLearning module explores the risks we may experience when working alone and the steps we can take to increase our personal safety.
       

      • Risks and vulnerabilities of lone working
      • Risk reduction measures we can take to prepare for working alone
      • Reducing risk when travelling alone
      • Reduce risk when arriving at a premises

       

      Delivery methods:

      • eLearning eLearning

    • Personal Safety and Disengagement

      RRN Approved

      This module provides additional practical strategies for disengaging and reducing the risk of assault.

      It is relevant for employees whose roles require them to engage with people whose behaviour can be unpredictable.

      Risks, Rights and Responsibilities

      • Defining defensive skills and interventions
      • Risks of using physical skills
      • Authority for the use of physical skills
      • Individual and team responsibilities 
      • The importance of secondary strategies to reduce the need for physical skills


      Defensive Personal Safety Skills to Avoid Assault and Disengage

      • Training and operational risks associated with the use of Maybo physical skills
      • Low arousal positioning and defensive skills to avoid assault and reduce risk
      • Low arousal skills to release from wrist and clothing grips
      • Contextual applications of Maybo disengagement skills

       

      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer

    • Redirection and Guiding

      RRN Approved

      This module provides additional low arousal redirection and guiding skills. 

      • Training and operational risks
      • Low arousal physical intervention skills to prompt or guide an individual
      • Low arousal physical intervention skills to re-direct an individual

       

      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer

    • Safer Holding

      This module provides non-aggressive physical intervention skills for use as a last resort to prevent people coming to harm. It is relevant for employees whose roles require them to engage with people whose behaviour can be unpredictable and may need to be held.

      Recognising and Reducing Risk

      • Key risk factors of restrictive physical interventions
      • Individual and team responsibilities to reduce risk and respond to medical emergencies


      Holding and Escorting

      • Training and operational risks associated with non-pain compliant restrictive skills
      • Non-aggressive restrictive holding and escorting skills 
      • Structured exercises
      • Positioning and teamwork in transitions between skills


      Containing and Supporting

      • Reduce risk whilst containing a seated person
      • Teamwork skills to support a person to a seated position on the floor
      • De-escalation and re-engagement skills
      • Applications relevant to the role


      Some services and roles may require training in higher levels of intervention and equipment, which Maybo can provide subject to controls.

       

      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer

    • SIA Physical Intervention: Disengagement, Holding and Escorting

      This module provides non-aggressive physical intervention skills for use as a last resort to prevent people coming to harm. It is relevant for private and inhouse security guards and door supervisors.

      Recognising and Reducing Risk

      • Key risk factors of restrictive physical interventions
      • Individual and team responsibilities to reduce risk and respond to medical emergencies

      Holding and Escorting

      • Training and operational risks associated with non-pain compliant restrictive skills
      • Non-aggressive restrictive holding and escorting skills 
      • Structured exercises
      • Positioning and teamwork in transitions between skills

      Containing and Supporting

      • Reduce risk whilst containing a seated person
      • Teamwork skills to support a person to a seated position on the floor
      • De-escalation and re-engagement skills
      • Applications relevant to the role

      Some venues and roles may require training in higher levels of intervention and equipment, which Maybo can provide subject to controls.

       

      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer

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    • Our staff team absolutely loved the training and found it to be the most useful and thought-provoking training they had ever been on. One person said ‘why did we not have this 30 years ago when I started?’.

      States of Jersey - Head of Service, Children, Young People, Education and Skills

    • The response from our teaching team has been very positive: all staff enjoyed the Maybo sessions and said that they had learned useful and practical skills. Teachers who had been through a variety of other trainings said that this was the best that they had attended.

      Priory School - Deputy Headteacher

    • Maybo training has changed the way we look at managing challenging behaviour and has led to some very positive results.

      Downs Park School

    • Maybo’s ‘Open Palms’ non-verbal communication signal has made a real difference in the way our staff are managing difficult situations.

      Downs Park School

    • The most useful job-related course I have been on.

      University of Sussex - Staff Member

    • The relevance of the training to children being first and foremost was utmost in our minds when we commissioned this package for our teams. The language use and the way of thinking about impact and understanding has been amazing. There is a real buzz in our residential homes and people keep asking for more!

      States of Jersey - Head of Service, Children, Young People, Education and Skills

    • Springboard would like to thank the Maybo team for delivering training to us. It was very useful, the feedback was very positive, and the trainer was excellent.

      PBS Mentor - Springboard Education

    • Before our Maybo training, the trend was to escort pupils demonstrating challenging behaviour to a less public place to deal with the issue, which often caused the negative behaviour to increase. Maybo's Open Palms approach gives a calming message that pupils will not be held or lead away and the incident is now more often calmed and dealt with without aggression.

      Downs Park School

    • Our team walked away with some new “tactics” so to speak on how to react and respond when situations arise. It was great that the Trainer was able to apply the strategies and training in relation to our day to day encounters. It was easy to relate to, with various real life examples and scenarios.

      University of South Australia, Facilities Management Unit.

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