• Meeting needs and reducing distress with a human-rights based approach to managing behaviours of concern

    Certified Training for Services Supporting Older Adults and People Living with Dementia

    Maybo works extensively with health and social care services supporting older adults and people living with dementia-related illness.

    Training focused on meeting needs and reducing distress

    Maybo training encourages learners to look behind a person's behaviour to understand what it may be communicating.

    Our human rights-based approach to training aims to ensure people are treated with respect and dignity, ensuring their individual needs are understood and being met in helping to prevent distress and improve quality of life.

    We cover positive communication skills and ways to manage behaviours of concern, plus safe and respectful approaches to close proximity tasks such as guiding and personal care.

    Our focus is not simply on teaching safer methods, it is on reducing restrictive practices.

    Maybo clients benefit from the best resources available and flexible ways of delivering training during these challenging times. Underpinning knowledge can be delivered through our interactive eLearning and then applied by staff to their own setting on a Virtual Classroom and/or conventional training course. The latter addresses workplace scenarios experienced and helps to build confidence and skills.

    In some more challenging contexts, we can provide a unique low arousal physical skill set that builds confidence and reduces risk for all involved.

    Maybo was one of the first organisations to evidence compliance with the Restraint Reduction Network (RRN) Training Standards and we can offer training Certified by BILD ACT to Services that meet requirements. Our Trainer Training is also Accredited by City & Guilds.

    • City & Guilds Accreditation

      Maybo training programmes have been accredited by City & Guilds since 2004

      Find out more

    • BILD Association of Certified Training

      Maybo Training Services can deliver training Certified by BILD ACT as complying with the Restraint Reduction Network Training Standards to Services that meet certification requirements.

      Find out more

    • UKAS number: 10766

      Maybo Training Services can deliver training Certified by BILD ACT as complying with the Restraint Reduction Network Training Standards to Services that meet certification requirements.

      Find out more

    Maybo Training Programmes

    Positive and Safer Outcomes

    Specification

    Delivery: In-person / Trainer-led

    Duration: 9 hours

    Pre-Requisites: No

    Max. Group Size: 12

    CPD Points: 9

    Blended Learning Option: Yes

    Virtual Delivery Option: Partial

    Train-the-Trainer: Yes

    This programme has been specifically designed for Management, Nurses, Team Leaders and Support Workers working in a Nursing Dementia Services, who may encounter residents whose behaviour may be perceived as challenging or potentially harmful.

    With a focus on outcomes, Management, Nurses, Team Leaders and Support Workers will be equipped with essential skills for preventing and responding to conflict situations, prioritising conflict avoidance, de-escalation, and, as a last resort, personal safety responses.

    On completion of this programme, staff will:

    • Understand risks, rights and responsibilities in the workplace
    • Know how different factors influence behaviour
    • Know the importance of positive interactions and choices
    • Be able to use dynamic risk assessment to inform decision making
    • Be able to use safer de-escalation approaches
    • Be able to maintain personal safety and follow post-incident procedures
    • Understand the considerations for the use of non-restrictive physical skills
    • Be able to use defensive skills to avoid assault
    • Be able to use defensive skills to disengage or reduce risk from grips
    • Be able to use physical intervention to guide and redirect a person
    Find out more

    Positive and Safer Outcomes including Essential Care Support

    Specification

    Delivery: In-person / Trainer-led

    Duration: 12 hours

    Pre-Requisites: No

    Max. Group Size: 12

    CPD Points: 12

    Blended Learning Option: Yes

    Virtual Delivery Option: Yes

    Train-the-Trainer: Yes

    This programme has been specifically designed for Managers, Nurses, Healthcare Assistants working in Residential Complex Needs Services, who may encounter residents whose behaviour may be perceived as challenging or potentially harmful.

    With a focus on outcomes, Managers, Nurses, Healthcare Assistants will be equipped with essential skills for preventing and responding to conflict situations, prioritising conflict avoidance, de-escalation, and, as a last resort, physical interventions.

    On completion of this programme, staff will:

    • Understand risks, rights and responsibilities in the workplace
    • Know how different factors influence behaviour
    • Know the importance of positive interactions and choices
    • Be able to use dynamic risk assessment to inform decision making
    • Be able to use safer de-escalation approaches
    • Be able to maintain personal safety and follow post-incident procedures
    • Understand the considerations for the use of non-restrictive physical skills
    • Be able to use defensive skills to avoid assault
    • Be able to use defensive skills to disengage or reduce risk from grips
    • Be able to use physical intervention to guide and redirect a person
    • Understand how to reduce the risks of restrictive physical interventions
    • Be able to restrict someones movement while they are laying in a bed
    Find out more

    Positive and Safer Outcomes through to Specialist Support

    Specification

    Delivery: In-person / Trainer-led

    Duration: 13 hours

    Pre-Requisites: No

    Max. Group Size: 12

    CPD Points: 13

    Blended Learning Option: Yes

    Virtual Delivery Option: Partial

    Train-the-Trainer: Yes

    This programme has been specifically designed for Managers, Nurses, and Healthcare Assistants working in Residential Complex Needs Services, who may encounter residents whose behaviour may be perceived as challenging or potentially harmful.

    With a focus on outcomes, Managers, Nurses, and Healthcare Assistants will be equipped with essential skills for preventing and responding to conflict situations, prioritising conflict avoidance, de-escalation, and, as a last resort, physical interventions.

    On completion of this programme, staff will:

    • Understand risks, rights and responsibilities in the workplace
    • Know how different factors influence behaviour
    • Know the importance of positive interactions and choices
    • Be able to use dynamic risk assessment to inform decision making
    • Be able to use safer de-escalation approaches
    • Be able to maintain personal safety and follow post-incident procedures
    • Understand the considerations for the use of non-restrictive physical skills
    • Be able to use defensive skills to avoid assault
    • Be able to use defensive skills to disengage or reduce risk from grips
    • Be able to use physical intervention to guide and redirect a person
    • Understand how to reduce the risks of restrictive physical interventions
    • Be able to restrict someones movement while they are laying in a bed
    • Be able to hold or escort a person
    Find out more

    • Our staff team absolutely loved the training and found it to be the most useful and thought-provoking training they had ever been on. One person said ‘why did we not have this 30 years ago when I started?’.

      States of Jersey - Head of Service, Children, Young People, Education and Skills

    • We use Maybo eLearning as an introduction as this reduces the time spent away from the workplace and allows more time to be spent developing and practising practical skills.

      Cornwall Care

    • We receive a truly outstanding and professional level of service from Maybo. Using their training approach has made a difference to the care of our patients.

      The Huntercombe Group

    • Maybo training is second to none and is delivered by professionals who understand the complexities involved in supporting people on the Autism Spectrum.

      Autism Jersey - Chief Operations Officer

    • Regarding the introduction of the Safety Pod, everyone who has attended has seen how this will improve on the reduction of using floor restraints. We all feel this is a massive improvement in reducing risk to the service user, as well as staff, and can see how this is less invasive for the service user.

      Regional Trainer in Mental Health Service

    • My key learning was to step back and assess the situation to avoid situations escalating. It was very eye opening and gave me alternatives to use.

      Marist 180 - Youth Worker

    • I just wanted to take this opportunity to let the Maybo team know that this week’s training was a pleasure to attend. I have now had a few hours at home to process the experience and to reflect on what we accomplished. The guys were excellent tutors and made the whole week enjoyable as well as a superb learning experience.

      Jersey Hospice Care - Training Co-ordinator

    • Maybo have supported Turning Point in creating a flexible, service user-focused training programme that enables us to support the people we work with in a safe environment.

      Turning Point

    • As parents running our own team of carers to look after our severely autistic son, Charlie, Maybo techniques offer our staff effective ways to both de-escalate Charlie’s outbursts and to restrain him safely if necessary. Everything we learnt was relevant and tailored to ours and Charlie’s needs.

      Parent

    • Maybo training has helped our colleagues spot early signs and trigger points where behaviour may become challenging, empowering them to address the situation before it escalates.

      Cornwall Care

    • Maybo have continued to be supportive, collaborative and have added value in keeping our services a safe and positive place to be for staff and the people we support.

      Turning Point

    • It has been a pleasure working with Maybo to coordinate St Mungo’s conflict management learning programme. This solution is ideal for staff and the pre and post support from Maybo is excellent.

      St Mungo's

    • We at Autism Jersey have developed an excellent working relationship with Maybo. I would recommend Maybo to any organisation supporting people who have an Autistic Spectrum Condition.

      Autism Jersey - Chief Operations Officer

    • Key learnings were personal safety, planning, alternative strategies of intervention when there is a risk of harm.

      Marist 180- Youth Worker

    • We use all levels of Maybo training, including some bespoke courses that have been created by Maybo visiting our services to understand their unique ways of working in a person-centred way to enable positive outcomes for all.

      Turning Point

    • We now have a team of carers who are confident in their ability to handle our son's outbursts and violent behaviour with a safe and consistent approach which minimises any risk to both Charlie and those looking after him.

      Parent

    • The MLP programme has revolutionised our conflict management and physical intervention training.

      CareTech Holdings

    • Maybo training is paced to meet the learning needs and styles of each and every course participant and there is a healthy balance between theory and practice.

      Autism Jersey - Chief Operations Officer

    • Trainers are very experienced.

      Marist 180, Youth Worker

    • There was a significant reduction in the need to use physical interventions and staff and young people’s injuries are minimal, almost non- existent, as a result of using the Maybo techniques.

      CareTech Holdings

    • More aware of strategies to support our clients- great session

      Support Worker - Branches Lifestyle

    • As a newly qualified Maybo trainer, I am very much looking forward to getting started on training up our staff and can’t wait to attend my next Maybo trainer development course.

      Barnardos - Children's Services Manager

    • Working with Maybo has helped us to achieve our goal of providing our staff with high-quality training that works. The course facilitators are happy to create bespoke sessions and are excellent at pitching the content to different employee groups. We get excellent feedback from course delegates who also receive an accredited qualification after attending the sessions.

      St Mungo's

    • The assault avoidance trainer training was excellent. It is non aggressive, gentle, logical in its learning and applications.

      Manager, Aboriginal Family Support Services, Ceduna SA

    • Springboard would like to thank the Maybo team for delivering training to us. It was very useful, the feedback was very positive, and the trainer was excellent.

      PBS Mentor - Springboard Education

    • All of the Maybo training is connected to the situations that we face at work. As a result, I feel safer and more confident I can support the people in our care.

      Turning Point - Learning Disability Carer

    • Maybo were fantastic, taking the time to talk to staff and managers to create a programme that works for that service.

      Turning Point

    Discover training built around the needs of those in your care