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Better protect your staff, your customers and the reputation of your business with Maybo personal safety and conflict management training. Regarded as a leading UK specialist, we help utilities teams and lone workers to develop the confidence and skills to identify times where their personal safety may be at risk and use effective communication skills to prevent, diffuse and resolve confrontational situations.
Utilities staff often work remotely in environments where they have limited control. They can be on call 24 hours a day, carrying valuable assets, which can make them vulnerable to crime and violence.
Maybo’s tailored conflict management and personal safety training provide teams and lone workers with the skills to communicate confidently and effectively so that they can prevent and defuse challenging situations.
We believe that with great customer service and positive communication skills, the majority of incidents can be avoided or defused before they escalate and present a risk to the health and wellbeing of your staff, customers or your business's reputation.
Maybo has played a leading role in the development of national standards, qualifications and guidance for workplace-related violence for over 20 years. This helps to ensure our clients receive the best and most up to date guidance available.
We provide flexible, cost-effective training that is based upon the different levels of risk and needs faced by your staff.
Explore the range of training modules in Maybo's utilities curriculum below
Maybo's eLearning programmes utilise the latest learning technologies, realistic scenarios and interactive exercises to offer an engaging self-study learning experience.
eLearning can play a valuable role within a blended learning strategy, underpinning the knowledge and reducing staff abstraction time, or in some instances as a complete solution. It also works well for induction and refresher training.
eLearning is also known as self-directed learning. It often precedes Classroom or Virtual Classroom training to provide a foundation of knowledge in advance - this is known as a blended approach.
Maybo designs and delivers training to meet your requirements and can deliver direct to your staff wherever you need it. We take time to understand your training needs and the unique challenges and scenarios your colleagues face, to ensure our Classroom courses are highly relevant. Learners receive superb resources and certificates with a range of accreditation and qualification options.
Classroom training can be combined with eLearning to form a blended learning strategy, underpinning the knowledge and reducing staff abstraction time.
Classroom training is delivered by a trainer at an agreed venue. It is also sometimes called face-to-face or in-person training.
Maybo designs and delivers Virtual Classroom training to meet your requirements.
Virtual Classroom training enables staff to benefit from engaging team training with high-levels of participation delivered remotely by a skilled facilitator over video conferencing software including Zoom and MS Teams.
Virtual Classroom training can also be combined powerfully with eLearning to form a blended learning strategy, with eLearning underpinning the knowledge and reducing staff abstraction time.
Virtual Classroom training is live, participatory training delivered remotely by a trainer with video conferencing software.
Maybo offers a Train the Trainer model that equips experienced trainers to deliver Maybo's accredited training curricula within their own organisation.
We run regular courses on a variety of subjects that include supporting people with complex needs, positive behaviour support, preventing conflict and behaviours of concern, safer approaches to de-escalation and conflict resolution, personal safety, assault avoidance and low arousal handling skills.
To find out more contact our team.
Trainers receive access to Maybo's online resource centre where they can find everything they need to deliver and certify Maybo training in-house.
This module is for people who regularly interact with customers or members of the public in their role.
Reducing Work-related Violence Risks
Signs and Causes of Escalating Conflict
Positive Interactions and Choices
This module covers de-escalation strategies to alleviate a situation and achieve a positive and safer outcome.
Dynamic Risk Assessment
Personal Safety and Post-incident
This eLearning module explores the risks we may experience when working alone and the steps we can take to increase our personal safety.
This module provides additional practical strategies for disengaging and reducing the risk of assault.
It is relevant for employees whose roles require them to engage with people whose behaviour can be unpredictable.
Risks, Rights and Responsibilities
Defensive Personal Safety Skills to Avoid Assault and Disengage
This module is RRN Approved when part of a BILD ACT Certified Curriculum.