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Maybo has played a leading role in raising training standards in the licensed retail industry for over 25 years. Our training enables staff, managers and door supervisors to work together to reduce risk and respond professionally to challenging situations.
Maybo assisted the British Institute of Innkeeping Awarding Body (BIIAB) with the development of employer risk reduction guidance and the first conflict management qualifications for the licensed retail sector.
Working with BIIAB and Skills for Security we provided the first accredited, nationally recognised physical intervention training programme and we continue to play an influential role advising government regulators and awarding organisations on the development of licensed retail training competencies, qualifications and best practice.
Maybo's physical intervention programme for door supervisors is the preferred choice for security, event and venue operators and formed a core part of the mandatory training provided to over 20,000 personnel at the London 2012 Olympic Games.
We believe most conflict can be avoided or defused through good customer service and positive communication skills, however, personal safety risks are greater in some environments, such as where there is heightened risk from alcohol or drugs. Our training curriculum ensures everyone gets the level of training they need for their role.
Explore the range of training modules in Maybo's licensed retail curriculum below
Maybo's eLearning programmes utilise the latest learning technologies, realistic scenarios and interactive exercises to offer an engaging self-study learning experience.
eLearning can play a valuable role within a blended learning strategy, underpinning the knowledge and reducing staff abstraction time, or in some instances as a complete solution. It also works well for induction and refresher training.
eLearning is also known as self-directed learning. It often precedes Classroom or Virtual Classroom training to provide a foundation of knowledge in advance - this is known as a blended approach.
Maybo designs and delivers training to meet your requirements and can deliver direct to your staff wherever you need it. We take time to understand your training needs and the unique challenges and scenarios your colleagues face, to ensure our Classroom courses are highly relevant. Learners receive superb resources and certificates with a range of accreditation and qualification options.
Classroom training can be combined with eLearning to form a blended learning strategy, underpinning the knowledge and reducing staff abstraction time.
Classroom training is delivered by a trainer at an agreed venue. It is also sometimes called face-to-face or in-person training.
Maybo designs and delivers Virtual Classroom training to meet your requirements.
Virtual Classroom training enables staff to benefit from engaging team training with high-levels of participation delivered remotely by a skilled facilitator over video conferencing software including Zoom and MS Teams.
Virtual Classroom training can also be combined powerfully with eLearning to form a blended learning strategy, with eLearning underpinning the knowledge and reducing staff abstraction time.
Virtual Classroom training is live, participatory training delivered remotely by a trainer with video conferencing software.
Maybo offers a Train the Trainer model that equips experienced trainers to deliver Maybo's accredited training curricula within their own organisation.
We run regular courses on a variety of subjects that include supporting people with complex needs, positive behaviour support, preventing conflict and behaviours of concern, safer approaches to de-escalation and conflict resolution, personal safety, assault avoidance and low arousal handling skills.
To find out more contact our team.
Trainers receive access to Maybo's online resource centre where they can find everything they need to deliver and certify Maybo training in-house.
This module is for people who regularly interact with customers or members of the public in their role.
Reducing Work-related Violence Risks
Signs and Causes of Escalating Conflict
Positive Interactions and Choices
This module covers de-escalation strategies to alleviate a situation and achieve a positive and safer outcome.
Dynamic Risk Assessment
Personal Safety and Post-incident
This module provides non-aggressive physical intervention skills for use as a last resort to prevent people coming to harm. It is relevant for private and in-house security guards and door supervisors and can be delivered as part of SIA licence linked qualifications.
Understanding physical interventions and the implications of their use
Recognising and Reducing Risk
Disengagement and Assault Avoidance Skills
Holding and Escorting Skills
Containing and Supporting Skills
Some venues and roles may require training in higher levels of intervention and equipment, which Maybo can provide subject to controls.
Non-aggressive physical intervention skills for use as a last resort to prevent people coming to harm.
Training in the use of restrictive interventions must only be provided within the context of a commitment to the reduction of the use of all restrictive interventions and the provision of person-centred support.
Some services and roles may require training in higher levels of intervention and equipment, which Maybo can provide subject to controls.
This module is RRN Approved when part of a BILD ACT Certified Curriculum.
Any use of physical intervention, especially physical restraint, carries significant risk. This self-study eLearning course provides critical information to anyone in roles where physical intervention may lead to the application of physical restraint.
Combining evidence-based guidance on the medical risks and good practice methods to reduce risks in settings where restraint may be required to create and maintain safety.
The online training has worked well. We’ve been able to reduce abstraction time for staff for direct training from two days to one.
The level of service and attentiveness to client needs is unparalleled.
The course alerted managers to how sensitive management of people after a violent incident can reduce trauma symptoms and aid recovery.
The delegates, who were from a diverse range of Tate departments, each found it relevant to their areas and everyone I talked to reported gaining loads of new practical tools and increased confidence in communications.
Excellent training session. Kept us all interested for the whole day. Would highly recommend.
Everyone who attended yesterday’s session was absolutely full of praise for the course and the training, I have had excellent feedback on pretty much every aspect of the delivery and content. If we need any further training we will certainly be in immediate contact with Maybo.