Proven experience and expertise
Staff working for housing associations and local authorities often work remotely, are on call for extended hours and have to deal with challenging situations such as collecting payments, dealing with disputes and perceptions of unfairness. This can make them vulnerable to confrontational situations where their personal safety is at risk.
Maybo training provides teams and lone workers with the skills to communicate confidently and effectively so that they can prevent and defuse challenging situations.
We believe that great service is also good for personal safety, which is why the development of great communication skills is central to the training that we deliver. This also benefits team members who may work in-house providing customer services.
With great customer service and positive communication skills, the majority of incidents can be avoided or defused before they escalate and present a risk to the health and wellbeing of your staff, clients or your organisation’s reputation.