Accredited training that creates long-lasting organisational change
Workplace violence is a real and present challenge for transport staff due to the enforcement nature of the roles, remote working, sheer diversity and unpredictability of human behaviour.
If poorly managed, minor incidents can quickly escalate into aggressive and challenging situations, which can represent a safety risk to staff, as well as potentially damaging the reputation of your organisation.
Maybo training programmes equip staff with the knowledge and skills so that they can manage difficult and challenging interactions, whilst providing excellent customer service to all passengers, including potentially vulnerable individuals.
We support travel safety schemes and multiple agency projects working alongside organisations such as the British Transport Police and awarding organisations.