Proven experience and expertise
People working within the transport industry are often faced with challenging situations due to the nature of their job and the unpredictability of human behaviour, particularly when passengers are frustrated due to delays or under the influence of alcohol.
If poorly managed, minor incidents can quickly escalate into aggressive and challenging situations, which can represent a safety risk to staff, fellow passengers and the reputation of your organisation.
Maybo believes that the majority of incidents can be avoided or defused with great customer service and positive communication skills.
We also provide physical intervention and conflict incident response training for staff whose role carries heightened safety risks and responsibilities, such as lone workers and those with duties that may require them to physically guide, escort or restrain a person.