Trusted experience and expertise
Dealing with conflict is one of the hardest things employees face in the leisure industry, where a business’s success is often based upon customer confidence and the quality of service delivered by staff.
If poorly managed, minor incidents can quickly escalate into aggressive and challenging behaviour, which can represent a safety risk to both staff and customers, as well as potentially damaging the reputation of your business.
Great service is also good for personal safety, which is why the development of effective communication and de-escalation skills is central to the training that we deliver.
Maybo helps staff confidently and appropriately respond to situations that are often encountered by people working in the leisure industry, such as dissatisfied customers, people under the influence of drugs or alcohol or large groups of people. This helps to significantly reduce the risk of workplace violence, protecting your staff, your customers and the reputation of your business.