Proven experience and expertise
For approaching 20 years Maybo has supported some of the best-known café, restaurant and fast food brands. Operators in the UK, Europe, US, Canada and Australia are currently benefiting from our advice on policy and controls and flexible training for key customer-facing roles in their businesses.
Our clients experience challenges ranging from angry customers to people behaving in ways that are of concern, or a risk to themselves or others. This can include individuals and groups that are intoxicated and disruptive and the behaviour of some members of the street community who can be challenging and also vulnerable.
We believe that while it is impossible to control every situation, our colleagues can influence safe outcomes through a positive attitude and approach. By being proactive they can defuse customer frustrations and also play a key role in deterring illegitimate and unwelcome behaviours.
Our comprehensive resources enable operators to provide cost-effective training relevant to each role performed, from sales assistants to managers. We offer the flexibility to provide baseline training through eLearning then courses (delivered by our trainers or yours) for key roles and ‘hotspots’, with tailoring options for your specific needs.
Maybo programmes are highly relevant, addressing the key scenarios retail colleagues can experience on a day to day basis. Our latest eLearning programme ‘Reducing Conflict and Violence Risks’ covers COVID:19 related conflict, including handling frustrations over restrictions and conflict between customers.