Proven experience and expertise
Dealing with conflict is one of the hardest things employees face in the restaurant industry, where a businesses’ success is often based upon customer confidence and the quality of services delivered by staff.
If poorly managed, minor incidents can quickly escalate into aggressive and challenging behaviour, which can represent a safety risk to both staff and customers, as well as potentially damaging the reputation of your business.
Maybo believes that while it is impossible to defuse every situation, by teaching managers and staff with the best way to professionally respond to dissatisfied customers and difficult behaviours, the number of incidents can be greatly reduced.
We work to identify the different risk profiles of your staff and provide training based on their roles and levels of responsibility, for example, lone workers providing a delivery service will require a different set of training requirements when compared to front of house staff or their supervisors and managers.