Trusted experience and expertise
Maybo has supported retailers since 1998 and shaped national guidance for retailers on work-related violence. Leading brands in the UK, Europe, US, Canada and Australia are currently benefiting from our advice on policy and controls and flexible training for key customer-facing roles in their businesses.
We believe that while it is impossible to control every situation, our colleagues can influence safe outcomes through a positive attitude and approach. By being proactive they can defuse customer frustrations and also play a key role in deterring thieves and unwelcome behaviours.
Our comprehensive resources enable stores to provide cost-effective training relevant to each role performed, from sales assistants to managers and security professionals where deployed. We offer the flexibility to provide baseline training through eLearning then courses (delivered by our trainers or yours) for key roles and ‘hotspots’, with tailoring options for your specific needs.
Maybo programmes are highly relevant, addressing the key scenarios retail colleagues can experience on a day to day basis. Our latest eLearning programme ‘Reducing Conflict and Violence Risks’ covers COVID:19 related conflict, including handling frustrations over restrictions and conflict between customers.