• A human rights-based approach to person-centred care

    Social Care

    Maybo training focuses on primary and secondary strategies for preventing and managing behaviours of concern by understanding and meeting people's needs

    Accredited, practical training that creates long-lasting organisational change

    This person-centred, human rights-based approach has led us to play a leading role in the development of national guidance, competencies and qualifications.

    We provide flexible, cost-effective training that is based upon different levels of risk and needs.

    Maybo helps care professionals to meet duty of care and regulatory requirements in a way that promotes positive values and behaviours. Our models and learning methods are consistent with the principles of positive behaviour support, focusing on primary and secondary strategies for preventing and defusing conflict and behaviours that challenge. 

    Clients and ‘in house’ trainers benefit from our extensive online resource centre containing a wealth of tools, guidance and learning. These resources and our ‘Champions’ coaching model help local services to reduce risks and restrictive practices and develop personal plans for individuals in their care. 

    In some settings, physical interventions need to be taught to ensure everyone stays safe in a crisis. Our physical skills are proven to be gentle and low arousal, yet robust and safe for use with adults, children and older people when required as a last resort. Our approach helps reduce risks to everyone concerned and focuses on alternatives to force and choosing the least restrictive option when needed. We guide organisations and their staff on how to reduce restrictive practices i.e. not just how to hold more safely. 

    By building staff confidence and competence in how to prevent and safely manage behaviours of concern, quality of care and life can be improved and risks to staff and service users minimised.


    Restraint Reduction Network Training Standards 2019

    The 1st April 2019 saw the launch of the new Restraint Reduction Network (RRN) Training Standards 2019 for training services delivered to education, health and social care services that support people with autism, learning disabilities, dementia and mental health conditions across the UK.

    Commissioned by the NHS, the Standards are intended to provide a national benchmark for training in supporting people who are distressed in education, health and social care settings.

    Certification of training services will be a requirement for NHS commissioned services and the Care Quality Commission from April 2020.

    We have been working with BILD ACT (Association of Certified Training) towards certification of our training. The first commercial training organisations to complete certification will be announced by BILD ACT on 20 December 2019.

    As one of the first training organisations involved in the Restraint Reduction Network (RRN) and Positive and Safe Champions Networks, Maybo welcomes these new standards that keep the focus on reducing restrictive practices. We are pleased the standards embrace a person-centred, human rights approach to restrictive interventions which is consistent with our beliefs and training approach.

    • Maybo were fantastic, taking the time to talk to staff and managers to create a programme that works for that service.

      Turning Point

    • We now have a team of carers who are confident in their ability to handle our son's outbursts and violent behaviour with a safe and consistent approach which minimises any risk to both Charlie and those looking after him.


    • There was a significant reduction in the need to use physical interventions and staff and young people’s injuries are minimal, almost non- existent, as a result of using the Maybo techniques.

      CareTech Holdings

    • We receive a truly outstanding and professional level of service from Maybo. Using their training approach has made a difference to the care of our patients.

      The Huntercombe Group

    • Maybo training has helped our colleagues spot early signs and trigger points where behaviour may become challenging, empowering them to address the situation before it escalates.

      Cornwall Care

    • As parents running our own team of carers to look after our severely autistic son, Charlie, Maybo techniques offer our staff effective ways to both de-escalate Charlie’s outbursts and to restrain him safely if necessary. Everything we learnt was relevant and tailored to ours and Charlie’s needs.


    • Maybo have supported Turning Point in creating a flexible, service user-focused training programme that enables us to support the people we work with in a safe environment.

      Turning Point

    • We use Maybo eLearning as an introduction as this reduces the time spent away from the workplace and allows more time to be spent developing and practising practical skills.

      Cornwall Care

    • All of the Maybo training is connected to the situations that we face at work. As a result, I feel safer and more confident I can support the people in our care.

      Turning Point - Learning Disability Carer

    • Maybo have continued to be supportive, collaborative and have added value in keeping our services a safe and positive place to be for staff and the people we support.

      Turning Point

    • Working with Maybo has helped us to achieve our goal of providing our staff with high-quality training that works. The course facilitators are happy to create bespoke sessions and are excellent at pitching the content to different employee groups. We get excellent feedback from course delegates who also receive an accredited qualification after attending the sessions.

      St Mungo's

    • I just wanted to take this opportunity to let the Maybo team know that this week’s training was a pleasure to attend. I have now had a few hours at home to process the experience and to reflect on what we accomplished. The guys were excellent tutors and made the whole week enjoyable as well as a superb learning experience.

      Jersey Hospice Care - Training Co-ordinator

    • Our staff team absolutely loved the training and found it to be the most useful and thought-provoking training they had ever been on. One person said ‘why did we not have this 30 years ago when I started?’.

      States of Jersey - Head of Service, Children, Young People, Education and Skills

    • Maybo training is paced to meet the learning needs and styles of each and every course participant and there is a healthy balance between theory and practice.

      Autism Jersey - Chief Operations Officer

    • Maybo training is second to none and is delivered by professionals who understand the complexities involved in supporting people on the Autism Spectrum.

      Autism Jersey - Chief Operations Officer

    • It has been a pleasure working with Maybo to coordinate St Mungo’s conflict management learning programme. This solution is ideal for staff and the pre and post support from Maybo is excellent.

      St Mungo's

    • Regarding the introduction of the Safety Pod, everyone who has attended has seen how this will improve on the reduction of using floor restraints. We all feel this is a massive improvement in reducing risk to the service user, as well as staff, and can see how this is less invasive for the service user.

      Cygnet Health Care - Regional Trainer

    • The MLP programme has revolutionised our conflict management and physical intervention training.

      CareTech Holdings

    • As a newly qualified Maybo trainer, I am very much looking forward to getting started on training up our staff and can’t wait to attend my next Maybo trainer development course.

      Barnardos - Children's Services Manager

    • We use all levels of Maybo training, including some bespoke courses that have been created by Maybo visiting our services to understand their unique ways of working in a person-centred way to enable positive outcomes for all.

      Turning Point

    • We at Autism Jersey have developed an excellent working relationship with Maybo. I would recommend Maybo to any organisation supporting people who have an Autistic Spectrum Condition.

      Autism Jersey - Chief Operations Officer

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