The 2024 NHS Staff Survey provides an important snapshot of the experiences of healthcare professionals across the UK. While some areas show modest improvements, others indicate that violence and harassment remain persistent challenges for the sector.

One of the more notable improvements is the reduction in reported harassment from patients or service users. In 2023, 25.08% of NHS staff reported experiencing harassment, compared to 27.09% in 2020. While still representing a significant proportion of staff, this downward trend suggests that efforts to create safer and more respectful healthcare environments have seen some success.

However, when it comes to physical violence, progress has been less clear-cut. 14.38% of staff experienced at least one incident of violence in the last 12 months, increasing from 13.88% in 2023. While this figure is lower than in 2020, it highlights that incidents remain a frequent occurrence for NHS frontline workers. This concern is further emphasised by the recently published International Council of Nurses' (ICN) report, which reveals a persistent failure to safeguard nurses from workplace violence.

One area that has seen some improvement is reporting mechanisms and awareness initiatives, with 74.69% of staff who had experienced physical violence saying that they or a colleague reported it, up from 73.62% in 2023.

Sustained Effort Is Needed

The modest gains in reducing harassment are encouraging, but the lack of progress in reducing physical violence underscores the need for continued focus on staff safety. At Maybo, we recognise that workplace violence is a complex challenge that requires a multi-layered response. Our work with NHS trusts has shown that conflict can often be de-escalated when staff are equipped and supported with the right guidance and training.

The 2024 NHS Staff Survey reminds us that while across the NHS there are pockets of progress, the issue of violence in healthcare remains deeply embedded and sustained effort is needed to make impactful improvements to staff safety. At Maybo, we remain committed to supporting organisations as they navigate these challenges. Whether through training, policy guidance, or practical strategies for de-escalation, we will continue working towards a future where every healthcare professional can feel safe at work.