Healthcare environments present some of the most complex and demanding challenges for security teams. Balancing safety with empathy, protecting people while supporting care delivery, and responding effectively to escalating behaviours all require a unique blend of skill, awareness and confidence.

In this short recorded Q&A session, Maybo Lead Consultant's Simon Whitehorn & Matt De Valiant examine the realities faced by healthcare security professionals and discuss why a robust Training Needs Analysis (TNA) is fundamental to delivering a consistent and effective service.

Drawing on Maybo’s extensive experience supporting healthcare providers and NHS Trusts, the discussion highlights how aligning training with role-specific risks and organisational priorities can enhance performance, reduce incidents, and foster a culture of safety and respect.

🎥  Watch the Q&A session here