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Personal Safety and Conflict Management Training for the Charity Sector
Staff working in charity settings face regular behavioural challenges. Maybo’s award-winning training equips charity workers with the tools and expertise to maintain their own personal safety and the safety of others.
Proven experience and expertise
Maybo’s conflict management and personal safety training provides the communication skills that allow workers in the charity sector to approach challenging situations confidently and resolve them safely and effectively.
Charity work can often involve complex interactions with multiple parties, but whether working within a team or as a lone worker, understanding and implementing the communication skills provided by Maybo’s expert trainers will lead to more effective outcomes.
Maybo Training Programmes
Conflict Awareness for Staff and Volunteers in Charity Retail (eLearning)
Specification
Delivery: eLearning
Duration: 20 mins
Pre-Requisites: No
This programme has been specifically designed for Retail Staff working in Retail Environments, who may encounter members of the public whose behaviour may be perceived as challenging or confrontational.
With a focus on outcomes, Retail Staff will be equipped with insights of essential skills for preventing and responding to conflict situations, prioritising conflict avoidance and de-escalation.
On completion of this programme, staff will:
- Identify proactive measures to reduce risks of conflict.
- Identify reactive measures that can be taken to reduce the risk when conflict situations arise.
Conflict Management in Charity Retail Environments
Specification
Delivery: In-person / Trainer-led
Duration: 6 hours
Pre-Requisites: No
Max. Group Size: 15
CPD Points: 6
Blended Learning Option: Yes
Virtual Delivery Option: Yes
eLearning Option: Yes
Train-the-Trainer: Yes
This programme has been specifically designed for Staff and Volunteers working in Retail Store environments, who may encounter members of the public whose behaviour may be perceived as challenging or confrontational.
With a focus on outcomes, Staff and Volunteers will be equipped with essential skills for preventing and responding to conflict situations, prioritising conflict avoidance and de-escalation.
On completion of this programme, staff will:
- Understand risks, rights and responsibilities in the workplace
- Know how different factors influence behaviour
- Know the importance of positive interactions and choices
- Be able to use dynamic risk assessment to inform decision making
- Be able to use safer de-escalation approaches
- Be able to maintain personal safety and follow post-incident procedures