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Conflict Resolution and Personal Safety Training for Nurses and Hospital Staff
Hospitals can be challenging environments to work in and Maybo provides staff in different roles and services with the knowledge and skills to reduce and de-escalate conflict and safely manage behaviours of concern.
Proven experience and expertise
Staff working in hospitals strive to provide the best care for patients who can have diverse and often complex physical, psychological and emotional needs. As a result of these some patients can present 'challenging', unpredictable and risky behaviours. Added to this, staff can experience conflict with relatives and other visitors.
Maybo’s award-winning training provides staff with positive approaches to behaviours of concern, including safer working practices and effective communication and de-escalation skills.
Where necessary we can teach simple positioning skills to reduce vulnerability to injury when working in close proximity to patients, plus low arousal disengagement, guiding and redirection skills. In higher risk areas this can extend to clinical holding skills.
Maybo also trains hospital security and response teams in the above areas and in any additional physical intervention skills required, such as holding and escorting skills.
We are the preferred training partner for many respected healthcare providers in the UK, Australia and New Zealand.
Maybo was one of the first organisations to evidence compliance with the Restraint Reduction Network (RRN) Training Standards and we can offer training Certified by BILD ACT to Services that meet requirements. Our Trainer Training is also Accredited by City & Guilds.
Hospital Case Study
One of our recent training programmes was designed to equip NHS clinical teams, including nurses, healthcare assistants and medical staff with the knowledge and skills to navigate the behavioural challenges within a Hospital’s Emergency Department
FIND OUT MOREMaybo Training Programmes
Safer Working Practices
Specification
Delivery: In-person / Trainer-led
Duration: 6 hours
Pre-Requisites: No
Max. Group Size: 12
CPD Points: 6
Blended Learning Option: Yes
Virtual Delivery Option: Partial
Train-the-Trainer: Yes
This programme has been specifically designed for Nurses, HCAs and AHPs who work in Hospitals, who may encounter members of the public and/or patients whose behaviour may be perceived as challenging or potentially harmful.
With a focus on outcomes, Nurses, HCAs and AHPs will be equipped with essential skills for preventing and responding to conflict situations, prioritising conflict avoidance, de-escalation, and, as a last resort, personal safety responses.
On completion of this programme, staff will:
- Understand preventative measures to reduce risk
- Know how to use de-escalation strategies
- Be able to maintain personal safety and follow post-incident procedures
- Understand the considerations for the use of non-restrictive physical skills
- Be able to use defensive skills to avoid assault
- Be able to use defensive skills to disengage or reduce risk from grips
Conflict Awareness for Non-Clinical Staff
Specification
Delivery: In-person / Trainer-led
Duration: 3 hours
Pre-Requisites: No
Max. Group Size: 15
CPD Points: 3
Blended Learning Option: No
Virtual Delivery Option: Yes
Train-the-Trainer: Yes
This programme has been specifically designed for Reception Staff, Ward Clerks, and Complaints Dept staff working in NHS Acute Hospitals and associated facilities, who may encounter service users whose behaviour may be perceived as challenging or confrontational.
With a focus on outcomes, Reception Staff, Ward Clerks, and Complaints Dept staff will be equipped with an awareness of essential skills for preventing and responding to conflict situations, prioritising conflict avoidance and de-escalation.
On completion of this programme, staff will:
- Understand preventative measures to reduce risk
- Know how to use de-escalation strategies
Personal Safety Programme for Non-Clinical Staff
Specification
Delivery: In-person / Trainer-led
Duration: 8 hours
Pre-Requisites: No
Max. Group Size: 12
CPD Points: 8
Blended Learning Option: Yes
Virtual Delivery Option: Partial
Train-the-Trainer: Yes
This programme has been specifically designed for Ancillary Staff working in Hospital settings, who may encounter service users whose behaviour may be perceived as challenging or potentially harmful.
With a focus on outcomes, Ancillary Staff will be equipped with essential skills for preventing and responding to conflict situations, prioritising conflict avoidance, de-escalation, and, as a last resort, personal safety responses.
On completion of this programme, staff will:
- Understand risks, rights and responsibilities in the workplace.
- Know how different factors influence behaviour.
- Know the importance of positive interactions and choices.
- Be able to use dynamic risk assessment to inform decision making.
- Be able to use safer de-escalation approaches.
- Be able to maintain personal safety and follow post-incident procedures.
- Understand the considerations for the use of non-restrictive physical skills.
- Be able to use defensive skills to avoid assault.
- Be able to use defensive skills to disengage or reduce risk from grips.
Specialist and Last Resort Interventions for Paediatric Wards
Specification
Delivery: In-person / Trainer-led
Duration: 12 hours
Pre-Requisites: No
Max. Group Size: 12
CPD Points: 12
Blended Learning Option: Yes
Virtual Delivery Option: Partial
Train-the-Trainer: Yes
This programme has been specifically designed for Nurses, Healthcare Assistants, Doctors, AHPs, and Play Therapists working in Paediatric Services in Acute Hospitals, who may encounter children and young people whose behaviour may be perceived as challenging or potentially harmful.
With a focus on outcomes, Nurses, Healthcare Assistants, Doctors, AHPs, Play Therapists will be equipped with essential skills for preventing and responding to conflict situations, prioritising conflict avoidance, de-escalation, and, as a last resort, physical interventions.
On completion of this programme, staff will:
- Understand risks, rights and responsibilities in the workplace
- Know how different factors influence behaviour
- Know the importance of positive interactions and choices
- Be able to use dynamic risk assessment to inform decision making
- Be able to use safer de-escalation approaches
- Be able to maintain personal safety and follow post-incident procedures
- Understand the considerations for the use of non-restrictive physical skills
- Be able to use defensive skills to avoid assault
- Be able to use defensive skills to disengage or reduce risk from grips
- Be able to use physical intervention to guide and redirect a person
- Understand how to reduce the risks of restrictive physical interventions
- Be able to hold or escort a person
Specialist Modules
The following eLearning and Classroom modules compliment the programmes above
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All
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eLearning
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Classroom
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Virtual Classroom
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Train the Trainer
eLearning
Maybo's eLearning programmes utilise the latest learning technologies, realistic scenarios and interactive exercises to offer an engaging self-study learning experience.
eLearning can play a valuable role within a blended learning strategy, underpinning the knowledge and reducing staff abstraction time, or in some instances as a complete solution. It also works well for induction and refresher training.
To find out more or for volume purchases contact our team or visit our eLearning store for individual purchases.
eLearning is also known as self-directed learning. It often precedes Classroom or Virtual Classroom training to provide a foundation of knowledge in advance - this is known as a blended approach.
Classroom
Maybo designs and delivers training to meet your requirements and can deliver direct to your staff wherever you need it. We take time to understand your training needs and the unique challenges and scenarios your colleagues face, to ensure our Classroom courses are highly relevant. Learners receive superb resources and certificates with a range of accreditation and qualification options.
Classroom training can be combined with eLearning to form a blended learning strategy, underpinning the knowledge and reducing staff abstraction time.
Classroom training is delivered by a trainer at an agreed venue. It is also sometimes called face-to-face or in-person training.
Virtual Classroom
Maybo designs and delivers Virtual Classroom training to meet your requirements.
Virtual Classroom training enables staff to benefit from engaging team training with high-levels of participation delivered remotely by a skilled facilitator over video conferencing software including Zoom and MS Teams.
Virtual Classroom training can also be combined powerfully with eLearning to form a blended learning strategy, with eLearning underpinning the knowledge and reducing staff abstraction time.
Virtual Classroom training is live, participatory training delivered remotely by a trainer with video conferencing software.
Train the Trainer
Maybo offers a Train the Trainer model that equips experienced trainers to deliver Maybo's accredited training curricula within their own organisation.
We run regular courses on a variety of subjects that include supporting people with complex needs, positive behaviour support, preventing conflict and behaviours of concern, safer approaches to de-escalation and conflict resolution, personal safety, assault avoidance and low arousal handling skills.
To find out more contact our team.
Trainers receive access to Maybo's online resource centre where they can find everything they need to deliver and certify Maybo training in-house.
Hospitals – All
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Understanding Trauma and Trauma‑Informed Approaches
Trauma can affect anyone. When a person lives with trauma their brain works differently and their behaviour changes, yet we as a society often respond in unhelpful ways.
This comprehensive eLearning course seeks to bridge the gap between identifying and understanding trauma, and, responding with intelligence and compassion in a way that opens the door for recovery and a better way forward.
Designed for people providing care and support to someone affected by trauma, four engaging and informative eLearning modules explore the fundamental concepts of trauma and how it affects the minds, emotions, lives and behaviours of people who experience it and those close to them.
This comprehensive course provides a great starting point for those embarking on training and qualifications in trauma-informed approaches. It also provides a pragmatic, engaging and practical way for organisations to provide trauma-awareness training to their whole workforce.
- Psychological trauma and its potential impact.
- Individual factors that can create resilience to trauma and the possible signs and symptoms of trauma.
- Physiological and psychological effects of trauma.
- Adopting a trauma-informed approach.
Delivery methods:
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eLearning
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Promoting Human Rights & Reducing Restrictive Practices
This module explores the principles of supporting a person's needs through a human rights approach. It develops learners' ability to take effective, person-centred measures to reduce restrictive practices that might be used intentionally or in some cases without realising they are restricting the person's liberty or autonomy.
- Underpinning legislation, principles and definitions
- Strategies to improve quality of life and reduce risk
- Recognising restrictive practices
- Ethical decision making
This module is RRN Approved when part of a BILD ACT Certified Curriculum.
Delivery methods:
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eLearning
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Classroom
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Virtual Classroom
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Train the Trainer
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Personal Safety and Guiding: Children and Young People
This module provides practical strategies for reducing risk and maintaining safety. It can include low arousal guiding and re-direction skills and is relevant where behaviours can present risks of harm for a child and/or those that support and care for them.
Risks, Rights and Responsibilities
- Defining defensive skills and interventions
- Risks of using physical skills
- Authority for the use of physical skills
- Individual and team responsibilities
- The importance of secondary strategies to reduce the need for physical skills
Personal Safety Skills to Avoid Assault and Disengage
- Training and operational risks associated with the use of Maybo physical skills
- Low arousal positioning and defensive skills to avoid assault and reduce risk
- Low arousal skills to release from wrist and clothing grips
- Contextual applications of Maybo assault avoidance and disengagement skills
Low Arousal Guiding and Redirecting Skills
- Skills to prompt or guide a child or young person
- Skills to re-direct a child or young person
- Contextual applications of Maybo guiding and redirecting skills in healthcare settings
This module must be preceded by Maybo's Positive Approaches to Behaviour and Safer De-escalation modules.
This module is RRN Approved when part of a BILD ACT Certified Curriculum.
Delivery methods:
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Classroom
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Train the Trainer
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Clinical Holding
This module provides non-aggressive physical intervention skills for use as a last resort to prevent harm. Its content is shaped around the specific needs and behaviours of the individuals being cared for.
The restrictive interventions included in the delivery of this module will be assessed to ensure they are suitable for the needs of the people being supported by the participants on each course.
Where a training needs analysis has highlighted elevated risks to individuals or populations, any additional safeguards, limitations or restrictions will be included in the delivery of this module.
Recognising and Reducing Risk
- Key risk factors of restrictive interventions
- Individual and team responsibilities to reduce risk and respond to medical emergencies
Clinical Holding Skills
- Training and operational risks of clinical holding skills
- Non-aggressive restrictive clinical holding skills
Training in the use of restrictive interventions must only be provided within the context of a commitment to the reduction of the use of all restrictive interventions and the provision of person-centred support.
Some services and roles may require training in higher levels of intervention and equipment, which Maybo can provide subject to controls.
This module is RRN Approved when part of a BILD ACT Certified Curriculum.
Delivery methods:
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Classroom
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Train the Trainer
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Safety Pod™ Clinical Holding
Holding skills for use with the Safety Pod™ to support clinical procedures.
Preparation and Use
- Features and benefits of the Safety Pod™
- Health and safety precautions
- Preparing, using and storing the Safety Pod™
Seated Holding Skills
- Using Maybo’s seated wrap skills with the Safety Pod™
- Using Maybo’s wrap reverse skills with the Safety Pod™
This module is RRN Approved when part of a BILD ACT Certified Curriculum.
Delivery methods:
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Classroom
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Train the Trainer
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Reducing Restraint Related Risks
Any use of physical intervention, especially physical restraint, carries significant risk. This self-study eLearning course provides critical information to anyone in roles where physical intervention may lead to the application of physical restraint.
Combining evidence-based guidance on the medical risks and good practice methods to reduce risks in settings where restraint may be required to create and maintain safety.
- Why physical Intervention and restraint should only be used as a last resort
- Why physical intervention and restraint pose risks to physical health and mental wellbeing
- Commonly used terms relating to the use of force
- Considerations when making a decision to use force
- Alternatives to the use of physical intervention
- Recognising and reducing the risks of harm in situations involving physical intervention or restraint
- Factors that increase risks of harm during physical intervention
- Key steps we can take to reduce risk of harm during physical intervention as part of our duty of care
- 'Red Flags'
- Key considerations following use of physical intervention
Delivery methods:
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eLearning
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Safer Lone Working
This eLearning module explores the risks we may experience when working alone and the steps we can take to increase our personal safety.
- Risks and vulnerabilities of lone working
- Risk reduction measures we can take to prepare for working alone
- Reducing risk when travelling alone
- Reduce risk when arriving at a premises
Delivery methods:
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eLearning
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Safety Pod™
Holding skills for use with the Safety Pod™
Preparation and Use
- Features and benefits of the Safety Pod™
- Health and safety precautions
- Preparing, using and storing the Safety Pod™
Seated Holding Skills
- Using Maybo’s seated wrap skills with the Safety Pod™
- Using Maybo’s wrap reverse skills with the Safety Pod™
This module is RRN Approved when part of a BILD ACT Certified Curriculum.
Delivery methods:
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Classroom
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Train the Trainer
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Supporting People Living with Dementia
This eLearning course seeks to help carers of older adults and people living with dementia to ensure the people in their care are treated with respect and dignity and that their individual needs are being understood and being met, all helping to prevent distress and improve quality of life.
It develops learners' ability to take effective, person-centred measures to reduce restrictive practices that might be used intentionally or in some cases without realising they are restricting the person's liberty or autonomy.
Module 1 | Promoting Human Rights and Reducing Restrictive Practises in Dementia Care | 40 mins
This module explores the principles of supporting a person's needs through a human rights approach.
- Underpinning legislation, principles and definitions
- Strategies to improve a person's quality of life and reduce risk
- Recognising restrictive practices
- Ethical decision making
Module 2 | Understanding Behaviours of Concern | 30 mins
This module explores how to provide person-centred support to people living with dementia.
- Principles of Person-Centred Support
- Characteristics of Behaviour
- Factors That Influence Behaviour
- Functions of a Person's Behaviour
Visit our eLearning store for more information
Delivery methods:
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eLearning
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