• Maybo's conflict management, personal safety and lone worker training provides peace of mind that your colleagues have the skills to manage challenging situations safely

    Public Services and Housing

    For over 20 years Maybo has played a leading role in the development of conflict management and risk reduction training. We support teams and lone workers to develop the skills and confidence to identify times where their personal safety may be at risk and use effective communication skills that can help to diffuse and resolve confrontational situations.

    Award-winning training that creates long-lasting organisational change

    Local government is a diverse and varied sector, with people undertaking a number of different roles and responsibilities. Whether working remotely in an enforcement role, dealing with telephone enquiries, or ensuring the care of vulnerable children or adults, staff need to be equipped with the skills to appropriately respond to behaviours of concern that may represent a risk to safety.

    Maybo's conflict management, personal safety, lone worker and de-escalation training provides peace of mind that your colleagues have the skills to manage challenging situations safely, whilst being respectful to the individuals they are engaged with.

    We believe that most conflict can be avoided or defused through positive communication skills, however, personal safety risks are greater in some environments and so we’ve developed our training curriculum to ensure everyone gets the level of training they need for their specific role.

     

    • Web Content Accessibility Guidelines (WCAG) 2.1 A and AA

      Maybo eLearning has been assessed by Shaw Trust Accessibility Services inline with the Web Content Accessibility Guidelines (WCAG) 2.1 A and AA criteria. It has been tested by people with a wide range of disabilities and found to be accessible.

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    • ISO 14001:2015

      Maybo has been assessed and approved by QAS International to the ISO 14001 environmental management standards

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    • ISO 9001:2015

      Maybo has been assessed and approved by QAS International as meeting the ISO 9001 quality management standards

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    • UKAS number 10766

      Maybo training services have been certified by the BILD Association of Certified Training
      as complying with the Restraint Reduction Network Training Standards

    • UKAS number: 10766

      Maybo training services have been certified by the BILD Association of Certified Training
      as complying with the Restraint Reduction Network Training Standards

      Find out more

    Choose your sector

    Adult Services

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    Children's Services

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    Housing

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    Public Services

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    • The relevance of the training to children being first and foremost was utmost in our minds when we commissioned this package for our teams. The language use and the way of thinking about impact and understanding has been amazing. There is a real buzz in our residential homes and people keep asking for more!

      States of Jersey - Head of Service, Children, Young People, Education and Skills

    • It has been a pleasure working with Maybo to coordinate St Mungo’s conflict management learning programme. This solution is ideal for staff and the pre and post support from Maybo is excellent.

      St Mungo's

    • Wealden District Council has worked with Maybo for many years now and the results have always been very successful. Starting with programmes on Lone Worker Safety, the work we do has extended into Telephone Violence, Face-to-Face Violence in the Office and Panic Alarm Response. I would have no hesitation in attesting to the quality of the work Maybo does for this Authority.

      Wealden District Council

    • I was impressed by the trainer’s style and delivery, managing the “internal politics” very well. Maybo’s use of scenarios as a base to the training event is excellent. I have always had good feedback from staff in the past, but to personally see the training in action confirmed and reinforced their feedback.

      City of London - Manager

    • The course facilitators are happy to create bespoke sessions and are excellent at pitching the content to different employee groups. We get excellent feedback from course delegates who also receive an accredited qualification after attending the sessions.

      Richmond Housing Partnership - HR Training Advisor

    • Well-delivered, excellent course, all relevant content, good pace, and a very knowledgeable and engaging tutor.

      Link Housing - Staff Member

    • I would have no hesitation in attesting to the quality of the work Maybo does for this Authority and can confirm that we look forward to our relationship with them continuing into the future.

      Wealden District Council

    • The trainer was able to tailor this excellent training to be relevant to my job role. The course was enjoyable and engaging.

      South Lanarkshire Council - Delegate

    • The training has given me the confidence and ability to go about my job more safely and without adversely affecting or hurting the feelings of our service users.

      Brent Council - Adult Social Care Team Member

    • The Maybo trainer was great, very engaging, everything went really well.

      London Borough of Enfield - Learning & Development Consultant

    • The training met all our needs and the feedback from staff was universally excellent.

      Lewes District Council

    • The feedback from eLearning was excellent....staff stated that it was nice to be refreshed on things that they do every day but often take for granted.

      London Borough of Ealing

    • Excellent training that was explained and demonstrated well. Safety when visiting people’s homes and skills to defuse situations. Met all of my requirements.

      City of Edinburgh - Delegate

    • Just would like to let you know the training provided by Maybo was excellent and that takes a lot for me to say that! Very good and well worth all staff attending.

      London Borough of Havering - Senior Practitioner, Adult Social Care Community Team

    • Having provided training for us for many years, we have found Maybo to be very professional. Maybo training gives you peace of mind that your staff will be safer.

      City of Westminster

    • Good, worthwhile and beneficial training to certain areas in my role and in my workplace. Trainer was engaging and had the whole group taking part.

      London Borough of Islington - Delegate

    • We are very happy with the way the training was delivered. Both the trainers were very professional and everybody thought the training was very worthwhile.

      East Cambridgeshire District Council

    • We have used Maybo as our preferred supplier for Conflict Management training since 2009 and such a long partnership is evidence of the success of the workshops they deliver for us.

      Richmond Housing Partnership - HR Training Advisor

    • Working with Maybo has helped us to achieve our goal of providing our staff with high-quality training that works. The course facilitators are happy to create bespoke sessions and are excellent at pitching the content to different employee groups. We get excellent feedback from course delegates who also receive an accredited qualification after attending the sessions.

      St Mungo's

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