Trusted experience and expertise
People working within the aviation industry are often faced with challenging situations due to the nature of their job and the unpredictability of human behaviour, particularly when frustrated due to delayed flights, under the influence of alcohol, or nervous boarding a flight.
If poorly managed, minor incidents can quickly escalate into aggressive and challenging situations, which can represent a safety risk to staff, fellow passengers and the reputation of your organisation.
Maybo training equips staff with the knowledge and skills so that they can manage difficult and challenging interactions, whilst providing excellent customer service to all passengers.
We believe that while it is impossible to defuse every situation, by teaching staff how best to professionally deal with dissatisfied customers and difficult behaviours, the number of incidents that end in assault and/or social media frenzy can be greatly reduced.