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  eLearning

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  Classroom

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  Train the Trainer

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  Virtual Classroom

• Reducing Conflict and Violence Risks

  COVID-19 Edition

  This eLearning course introduces the risks and vulnerabilities present when working in customer-facing retail roles.

  It highlights how to take measures to keep yourself safe when you encounter potentially risky situations and has been updated to include advice relevant to COVID 19.

  It also covers regular scenarios, such as angry customers, theft and disruptive behaviours experienced in our shops and restaurants.

  • Recognise proactive measures to reduce the risk of work-related violence
  • Key messages and employer considerations
  • Safety Guidance 
  • Addressing behaviours of concern
  • Actions following an incident

  Delivery methods:

  • eLearning

• Preventing Conflict and Reducing Risk

  This module is for people who regularly interact with customers or members of the public in their role.
  
  

  Reducing Work-related Violence Risks

  • Workplace violence and difficult behaviours
  • Rights and responsibilities
  • Plan to reduce conflict and risk

  
  Signs and Causes of Escalating Conflict
  

  • Common causes of difficult behaviours
  • Instinctive reactions to emotional or threatening situations
  • Potential triggers in self and others
  • Levels of escalation

  
  Positive Interactions and Choices

  • People's needs and expectations
  • Influencing positive outcomes
  • Overcoming barriers to communication
    
    

  Delivery methods:

  • eLearning
  • Classroom
  • Train the Trainer
  • Virtual Classroom

• Safer De‑escalation

  This module covers de-escalation strategies to alleviate a situation and achieve a positive and safer outcome.
  
  

  Dynamic Risk Assessment

  • Maybo SAFER model
  • Risk identification
  • Informed decision-making

  
  De-escalation Skills

  • Positive, non-aggressive approaches
  • Safer positioning and teamworking skills
  • Strategies to defuse, calm and resolve

  
  Personal Safety and Post-incident

  • Confronting behaviour
  • Heightened risk indicators
  • Exit strategies in higher-risk situations
  • Post-event impact and responsibilities

   

  Delivery methods:

  • eLearning
  • Classroom
  • Train the Trainer
  • Virtual Classroom

• Safer Lone Working

  This eLearning module explores the risks we may experience when working alone and the steps we can take to increase our personal safety.
   

  • Risks and vulnerabilities of lone working
  • Risk reduction measures we can take to prepare for working alone
  • Reducing risk when travelling alone
  • Reduce risk when arriving at a premises

   

  Delivery methods:

  • eLearning

• Redirection and Guiding

  RRN Approved

  This module provides additional low arousal redirection and guiding skills. 

  • Training and operational risks
  • Low arousal physical intervention skills to prompt or guide an individual
  • Low arousal physical intervention skills to re-direct an individual

   

  Delivery methods:

  • Classroom
  • Train the Trainer

• Personal Safety and Disengagement

  RRN Approved

  This module provides additional practical strategies for disengaging and reducing the risk of assault.

  It is relevant for employees whose roles require them to engage with people whose behaviour can be unpredictable.
  
  

  Risks, Rights and Responsibilities

  • Defining defensive skills and interventions
  • Risks of using physical skills
  • Authority for the use of physical skills
  • Individual and team responsibilities 
  • The importance of secondary strategies to reduce the need for physical skills

  
  Defensive Personal Safety Skills to Avoid Assault and Disengage

  • Training and operational risks associated with the use of Maybo physical skills
  • Low arousal positioning and defensive skills to avoid assault and reduce risk
  • Low arousal skills to release from wrist and clothing grips
  • Contextual applications of Maybo disengagement skills

   

  Delivery methods:

  • Classroom
  • Train the Trainer

• SIA Physical Intervention: Disengagement, Holding and Escorting

  This module provides non-aggressive physical intervention skills for use as a last resort to prevent people coming to harm. It is relevant for private and inhouse security guards and door supervisors.
  
  

  Recognising and Reducing Risk

  • Key risk factors of restrictive physical interventions
  • Individual and team responsibilities to reduce risk and respond to medical emergencies
    
    

  Holding and Escorting

  • Training and operational risks associated with non-pain compliant restrictive skills
  • Non-aggressive restrictive holding and escorting skills 
  • Structured exercises
  • Positioning and teamwork in transitions between skills
    
    

  Containing and Supporting

  • Reduce risk whilst containing a seated person
  • Teamwork skills to support a person to a seated position on the floor
  • De-escalation and re-engagement skills
  • Applications relevant to the role
    
    

  Some venues and roles may require training in higher levels of intervention and equipment, which Maybo can provide subject to controls.

   

  Delivery methods:

  • Classroom
  • Train the Trainer

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