Conflict Management and Personal Safety Training for Universities and Colleges

This programme has been specifically designed for Senior managers, and Duty Managers working in Universities and Colleges, who may encounter students whose behaviour may be perceived as challenging or confrontational.

With a focus on outcomes, Senior managers, and Duty Managers will be equipped with essential skills for preventing and responding to conflict situations, prioritising conflict avoidance and de-escalation.

On completion of this programme, staff will:

• Understand risks, rights and responsibilities in the workplace
• Know how different factors influence behaviour
• Know the importance of positive interactions and choices
• Be able to use dynamic risk assessment to inform decision making
• Be able to use safer de-escalation approaches
• Be able to maintain personal safety and follow post-incident procedures

This programme has been specifically designed for University Library Staff working in Libraries, who may encounter students whose behaviour may be perceived as challenging or confrontational.

With a focus on outcomes, University Library Staff will be equipped with essential skills for preventing and responding to conflict situations, prioritising conflict avoidance and de-escalation.

On completion of this programme, staff will:

• Understand risks, rights and responsibilities in the workplace
• Know how different factors influence behaviour
• Know the importance of positive interactions and choices
• Be able to use dynamic risk assessment to inform decision making
• Be able to use safer de-escalation approaches
• Be able to maintain personal safety and follow post-incident procedures

This programme has been specifically designed for Security Staff working in Universities and Colleges, who may encounter students whose behaviour may be perceived as challenging or confrontational.

With a focus on outcomes, Security Staff will be equipped with essential skills for preventing and responding to conflict situations, prioritising conflict avoidance and de-escalation.

On completion of this programme, staff will:

• Understand risks, rights and responsibilities in the workplace
• Know how different factors influence behaviour
• Know the importance of positive interactions and choices
• Be able to use dynamic risk assessment to inform decision making
• Be able to use safer de-escalation approaches
• Be able to maintain personal safety and follow post-incident procedures

This programme has been specifically designed for Security Staff working in Universities and Colleges, who may encounter students whose behaviour may be perceived as challenging or potentially harmful.

With a focus on outcomes, Security Staff will be equipped with essential skills for preventing and responding to conflict situations, prioritising conflict avoidance, de-escalation, and, as a last resort, physical interventions.

On completion of this programme, staff will:

• Understand risks, rights and responsibilities in the workplace
• Know how different factors influence behaviour
• Know the importance of positive interactions and choices
• Be able to use dynamic risk assessment to inform decision making
• Be able to use safer de-escalation approaches
• Be able to maintain personal safety and follow post-incident procedures
• Understand the considerations for the use of non-restrictive physical skills
• Be able to use defensive skills to avoid assault
• Be able to use defensive skills to disengage or reduce risk from grips
• Be able to use physical intervention to guide and redirect a person
• Understand how to reduce the risks of restrictive physical interventions
• Be able to hold or escort a person

This programme has been specifically designed for Faculty Staff, Welfare Staff, Wardens working in Universities and Colleges, who may encounter students whose behaviour may be perceived as challenging or confrontational.

With a focus on outcomes, Faculty Staff, Welfare Staff, Wardens will be equipped with essential skills for preventing and responding to conflict situations, prioritising conflict avoidance and de-escalation.

On completion of this programme, staff will:

• Understand risks, rights and responsibilities in the workplace
• Know how different factors influence behaviour
• Know the importance of positive interactions and choices
• Be able to use dynamic risk assessment to inform decision making
• Be able to use safer de-escalation approaches
• Be able to maintain personal safety and follow post-incident procedures

This programme has been specifically designed for Security Staff working in Universities and colleges, who may encounter Students whose are presenting with behaviours associated to mental illness and distress.

With a focus on outcomes, Security Staff will be equipped with essential skills for recognising signs and communicating sensitively with people who appear to be experiencing a mental health crisis.

On completion of this programme, staff will:

• Understand risk behaviours with people experiencing a mental health crisis
• Recognise signs of a mental health crisis
• Recognise risk behaviours of a mental health crisis
• Explain safer approaches with people experiencing a mental health crisis
• Know how to communicate with people experiencing a mental health crisis
• Explain how dynamic risk assessment can reduce risks
• Explain how the de-escalation model can increase safety for people experiencing a mental health crisis
• Explain positive communication with a person experiencing a mental health crisis