• Maybo is a leader in conflict management training and workplace violence reduction for door supervisors

    Maybo SIA Physical Intervention Training for Door Supervisors

    Maybo is a leader in the development of conflict management and physical intervention training for door supervisors

    Proven experience and trusted expertise

    Maybo provides door supervisors with the skills to learn how best to recognise, respond and resolve situations that represent a risk to colleagues and customers.

    Maybo's SIA approved physical intervention programme is the preferred choice for most of the major security, event and venue operators and formed a core part of the mandatory training provided to over 20,000 personnel at the London 2012 Olympic Games.

    We also worked with the British Institute of Innkeeping Awarding Body to develop risk reduction guidance and the first conflict management qualifications for the licensed retail sector. These awards became the benchmark upon which the Security Industry Authority modelled the conflict management and physical intervention aspects of its regulatory requirements for door supervisors. 

    We believe that most conflict can be avoided or defused through good customer service and positive communication skills, however, additional physical intervention and incident response training also helps to ensure that security personnel can respond appropriately to situations that carry heightened safety risks.

    Employers can deliver our end-user programme within the private security industry by becoming a Maybo Licensed Centre.

    Maybo Training Programmes for Door Supervisors

    • eLearning

    • Classroom

    • Train the Trainer

    • Virtual Classroom

    • Preventing Conflict and Reducing Risk

      This module is for people who regularly interact with customers or members of the public in their role.

      Reducing Work-related Violence Risks

      • Workplace violence and difficult behaviours
      • Rights and responsibilities
      • Planing to reduce conflict and risk

      Signs and Causes of Escalating Conflict

      • Common causes of difficult behaviours
      • Instinctive reactions to emotional or threatening situations
      • Potential triggers in self and others
      • Levels of escalation

      Positive Interactions and Choices

      • People's needs and expectations
      • Influencing positive outcomes
      • Overcoming barriers to communication

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Train the Trainer Train the Trainer
      • Virtual Classroom Virtual Classroom

    • Safer De‑escalation

      This module covers de-escalation strategies to alleviate a situation and achieve a positive and safer outcome.

      Dynamic Risk Assessment

      • Maybo SAFER model
      • Risk identification
      • Informed decision-making

      De-escalation Skills

      • Positive, non-aggressive approaches
      • Safer positioning and teamworking skills
      • Strategies to defuse, calm and resolve

      Personal Safety and Post-incident

      • Confronting behaviour
      • Heightened risk indicators
      • Exit strategies in higher-risk situations
      • Post-event impact and responsibilities

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Train the Trainer Train the Trainer
      • Virtual Classroom Virtual Classroom

    • Application of Physical Intervention Skills in the Private Security Industry

      SIA Approved

      This module provides non-aggressive physical intervention skills for use as a last resort to prevent people coming to harm. It is relevant for private and in-house security guards and door supervisors and can be delivered as part of SIA licence linked qualifications.

      Understanding physical interventions and the implications of their use

      • Legal and professional implications 
      • Positive alternatives to physical intervention
      • Understanding the differences between defensive physical skills and physical intervention

      Recognising and Reducing Risk

      • Key risk factors of restrictive physical interventions
      • Individual and team responsibilities to reduce risk and respond to medical emergencies

      Disengagement and Assault Avoidance Skills

      • Stance and positioning
      • Evading and protecting against blows
      • Disengagement from grabs and holds
      • Methods to stop assaults or fights
      • Professional communication

      Holding and Escorting Skills

      • Training and operational risks associated with non-pain compliant restrictive skills
      • Non-aggressive restrictive holding and escorting skills 
      • Structured exercises
      • Positioning and teamwork in transitions between skills

      Containing and Supporting Skills

      • Reduce risk whilst containing a seated person
      • Teamwork skills to support a person to a seated position on the floor
      • De-escalation and re-engagement skills
      • Applications relevant to the role

      Some venues and roles may require training in higher levels of intervention and equipment, which Maybo can provide subject to controls.

      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer

    • Supine Containment

      Non-aggressive physical intervention skills for use as a last resort to prevent people coming to harm. 

      Training in the use of restrictive interventions must only be provided within the context of a commitment to the reduction of the use of all restrictive interventions and the provision of person-centred support.

      • Training and operational risks of supine interventions 
      • Reducing risk when holding a person in the supine position 
      • Disengaging from a supine position
      • Supporting or initiating a transition to the ground 
      • Contextual applications of Maybo supine holding skills

      Some services and roles may require training in higher levels of intervention and equipment, which Maybo can provide subject to controls.

      This module is RRN Approved when part of a BILD ACT Certified Curriculum.

      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer

    • Maybo's licensed programme gives us the control and flexibility we need to train our staff effectively.

      Surrey & Borders Partnership NHS Trust

    • Very professional instructors with good background knowledge of the Ambulance Service. Always willing to suggest solutions to possible problems.

      South Central Ambulance Service

    • The level of service and attentiveness to client needs is unparalleled.

      LeisureSec

    • We have seen a reduction in the number of reported physical assaults of 11% trust-wide so far and up to a 60% reduction in targeted wards.

      Brighton & Sussex University Hospital NHS Trust - Head of Security

    • The instructor was highly informative and approachable at all times. They were also clear and concise and conducted the lesson at a safe standard at all times.

      G4S Security - Delegate

    • The course alerted managers to how sensitive management of people after a violent incident can reduce trauma symptoms and aid recovery.

      Mothercare - Profit Protection

    • The training, certification and resources provided by Maybo are of the highest quality and will help ensure ISS, its employees and customers receive the best guidance and protection available.

      ISS

    • Excellent training session. Kept us all interested for the whole day. Would highly recommend.

      McDonald's Restaurants - Delegate

    • The online training has worked well. We’ve been able to reduce abstraction time for staff for direct training from two days to one.

      Debenhams - Operations Team

    • Please pass on my thanks to both trainers. The training was exactly what we required for our Bridge Attendants and they all learnt a lot from it.

      Clifton Suspension Bridge - Bridgemaster

    • Having provided training for us for many years, we have found Maybo to be very professional. Maybo training gives you peace of mind that your staff will be safer.

      City of Westminster

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