• Safer, everyday practical skills for managing conflict and clinically related behaviours of concern

    Healthcare

    Maybo sets the benchmark for training in reducing and managing conflict and clinically related challenging behaviours. Our comprehensive training aims to help develop awareness and safer working practices in order to create positive and safer environments for patients and staff.

    Award-winning training for positive and safer outcomes

    NHS staff can experience conflict with patients, relatives and visitors. Sometimes they need to manage 'challenging' and unpredictable behaviour, often related to a patient's clinical condition and/or mental health.

    Maybo provides staff with the practical skills and confidence to prevent and de-escalate conflict and work in close proximity to patients in ways that are respectful and safe for everyone.

    We have contributed to national guidance on the prevention and management of clinically related challenging behaviour within the NHS and employer guidance on the role of the hospital security function in this.

    Our training is in line with key NHS guidance and we have attained the highest levels of recognition including approval from the Restraint Reduction Network and BILD ACT Certification for some of our programmes. 

     

     

    Restraint Reduction Network Training Standards

    April 2019 saw the launch of the new Restraint Reduction Network (RRN) Training Standards for training services delivered to education, health and social care services that support people with autism, learning disabilities, dementia and mental health conditions across the UK.

    Commissioned by the NHS, the Standards are intended to provide a national benchmark for training in supporting people who are distressed in education, health and social care settings.

    On 20th December 2019, the Bild Association of Certified Training announced that Maybo has "demonstrated their training services comply with the criteria set out in the RRN Training Standards, which will be a requirement for all NHS commissioned services and the Care Quality Commission from April 2020".

    As one of the first training organisations involved in the Restraint Reduction Network (RRN) and Positive and Safe Champions Networks, Maybo welcomes these new standards that keep the focus on reducing restrictive practices. We are pleased the standards embrace a person-centred, human rights approach to restrictive interventions which is consistent with our beliefs and training approach. 

    Find out more about Bild Certified Training here.

    Find out more about the Restraint Reduction Network Training Standards here.

    Choose your sector

    • They have extensive demonstrated
      experience in the delivery of conflict resolution and
      assault avoidance training in the health care sector both in
      Australia, and around the world. It has a layered and blended approach. They provide a
      comprehensive training program to meet the needs of staff
      in different service areas, all are based on a human rights.

      Queensland Health - OVP Trainer

    • Maybo has worked closely with BSUH to develop and enhance the violence reduction training we deliver to frontline staff. The passion, knowledge, commitment and support to the Trust and more generally in developing effective evidence-based violence reduction programmes for healthcare settings, mark them out as an organisation the Trust is pleased to continue to work with.

      Brighton & Sussex University Hospital NHS Trust

    • Maybo's licensed programme gives us the control and flexibility we need to train our staff effectively.

      Surrey & Borders Partnership NHS Trust

    • The Maybo Train the Trainer programme has enabled us to deliver Maybo’s excellent training to staff with our own trainers who have the knowledge and experience of the issues faced by the organisation. Staff in high-risk roles were given the confidence to deal safely with violent incidents.

      NHS Greater Glasgow & Clyde

    • The training package was facilitated clearly, concisely and in an easy to understand way. The trainer was engaging and knowledgeable of the course content and catered for the diverse group of learners really well. The trainer kept us on track and encouraged everyone to engage and bring their own experiences. We all had a fabulous week.

      Queensland Health - OVP Trainer

    • We have seen a reduction in the number of reported physical assaults of 11% trust-wide so far and up to a 60% reduction in targeted wards.

      Brighton & Sussex University Hospital NHS Trust - Head of Security

    • Very professional instructors with good background knowledge of the Ambulance Service. Always willing to suggest solutions to possible problems.

      South Central Ambulance Service

    • May I say a big thank you for the Maybo violence and aggression course for the ITU nurses. I attended the course today and it was excellent. I think the staff would all agree that the knowledge and skills taught will be hugely beneficial, but in addition, it was a great team-building exercise too. I feel it is imperative that all our ITU nurses attend this course.

      Ashford & St Peter's Hospital NHS Foundation Trust - ITU Nurse

    • Maybo has great content relevant to hospital and health services. Experienced trainers were able to take-away some excellent strategies that can be delivered in such a way that feels comfortable and natural. The Maybo trainer was patient and informative and this was appreciated. Quality course/quality trainer. Thanks.

      Queensland Health - OVP Trainer

    • Please make it known that the whole team had nothing but praise for the trainer and that even the “old hands” found it very stimulating as he raised issues in a very understandable way. May I comment that as a general rule, I have never known of any candidates coming away without having gained a lot from these refresher courses.

      Medirest Services - Security Manager

    • It has been a pleasure working with Maybo to coordinate St Mungo’s conflict management learning programme. This solution is ideal for staff and the pre and post support from Maybo is excellent.

      St Mungo's

    • The training design was based on a comprehensive Training Needs Analysis informed by a bespoke staff survey and review of incidents. It has been an incredibly thorough and risk/evidence-based approach. Evaluation of this training by security and clinical staff has been very positive.

      Brighton & Sussex University Hospital NHS Trust - Head of Security

    • Very happy with Maybo content and back-up services. I like how the content is aimed at the majority of staff and not just high end situations. The session content and layout of the presentations are a big improvement on previous training packages.

      Queensland Health - OVP Trainer

    • Training was contemporaneous and provided contextually. Impressed with the overall content.

      Queensland Health - OVP Trainer

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